Huvilat – Kaanapali

”This host cancelled our trip 3 days before we were set to arrive and we had to scramble to find another place to stay. Would not recommend!”

”My family and I just returned from Maui, and this was our first - and absolutely our last - time using VRBO…We booked a two-bedroom unit for four nights. Upon arrival, we were told our reservation had been completely mishandled and split across multiple rooms: a two-bedroom for two nights, a one-bedroom for the third night, and a studio for the fourth. That meant packing up and moving three times during a four-night vacation, which was completely unacceptable and nowhere close to what we had...

”On Christmas evening, I had just finished cleaning up after dinner and was preparing to pack my bag. We would be departing for the airport at 4:30am the next morning. I checked my email around 6:30pm and noticed an email from the host of this unit, that I had booked months before. The email stated that my booking (which was to start the next day) was being cancelled and I would get a refund in 8-10 days. I am 5 months pregnant, and was traveling with 4 children. My immediate thought was that...

”This was my Christmas present to my children this year and with just hours before our flight on Christmas Day, I got an email not a phone call an email telling me that our reservation was canceled with no explanation as to why. I spent three hours with four different managers, trying to figure out how to save Christmas for my kids as I was flying from Denver all the way over nonstop to Maui, Hawaii for our Christmas vacation. This was a disaster that VRBO allows owners to cancel with no...

”We had an amazing time here. We stayed for half a month & it was a fantastic time. They were so fast to respond to anything we needed or asked. A week into our stay the washer broke down. They had maintenance out within a day & a new washer just within a couple of days. They also got us extra towels in the meantime until we could do a load of towels! They were great about communicating overall. It was a great spot to stay, right by one of the pools, & by the ocean. We loved our stay!”