We had a nice stay. The house was great. Spacious and safe property. Driveway is tiny and garage had vehicles already- leaving only a small space for additional parking.
The management company, Kona Coast Vacations(KCV), was not great. We did like the welcome bag. The WiFi stopped working Tuesday. After trouble shooting and no luck we contacted KVC on Wednesday morning and we were told someone would be there that morning. No one ever showed up. I emailed to follow up and they just said “sorry” someone would come the next day. Someone did come while we were out and just took the router. I never received any follow up or explanation from KCV. We had the remainder of our vacation without internet. Cellular service was not great at the house and all the tv’s were WiFi dependent.
The pool was closed for 3 days for an annual cleaning. These two problems took away from our enjoyment and relaxation.
We were not offered any compensation for these problems. Considering the amount of phone calls received form KCV before our arrival, it was odd there was no contact once we arrived and contacted them. I found this to be unacceptable for this high end property.
The property was very nice. I would stay there or a like property in the future. However, I will not stay at another house managed by KCV.