Independent – Kim Ma, Hanoi

”Everything! Mr Alex is a super star! He made sure my mom and her friends were treated and served properlt”

”Ihana ja kauniisti sisustettu hotelli Hanoin vanhassa kaupungissa. Ystävällinen henkilökunta, joka auttoi retkien, taxien yms varauksissa.”

”We were greeted in the best possible manor on arrival, and were upgraded to an family suite free of charge. The staff speaks english very good, and are extremely helpful. The location is on a quiet street, but still within walking distanse of the entire old quarter. The breakfast is very good.”

”Hospitality of this hotel was excellent. The Pho from its restaurant was also extrem delicious (I‘m Vietnamese and ”

”We can definitely recommend this hotel. We spent 6 nights here and we really liked how professional the staff were and how beautiful the hotel is. This is a pretty new hotel, which means that everything works well. Also, Grand du lac has great location, which makes this ideal luxury boutique hotel for people who like to explore Hanoi’s Old Quarters by walking.”

”Loitava palvelu ja huolenpito. Tilasimme hotellin kautta kyydin ja meihin oltiin kokoajan yhteydessä jotta kaikki sujui hyvin. Erityisen hyvää ja henkilökohtaista palvelua! Aamiainen oli loistava . Huoneet hijsiset keskeisestä sijainnista huolimatta! Vahva suositus!”

”スタッフの対応丁寧､ホテルの清潔感素晴らしいと思う！”

”If not for the billing mistakes and claims for minibar (which were resolved) it would have been perfect. Don't tell the guest that the water and soft drink is complimentary in a suite when your staff then claims payment for this. ”