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Arvostelut: Grand Royal Swiss Hotel

4 out of 5
Grand Royal Swiss Hotel
Vihiga Road, Kisumu

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 6 kautta 18 arvostelua" "
Arvosana 8 - Hyvä. 8 kautta 18 arvostelua" "
Arvosana 6 - OK. 1 kautta 18 arvostelua" "
Arvosana 4 - Huono. 1 kautta 18 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 18 arvostelua" "

9,2/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

jeffrey

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.
Yöpyi 1 yön elokuussa 2023

10/10 Loistava

Valerie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lovely place, friendly staff, and the food especially the fish was amazing.

4/10 Huono

Edgar

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am
Yöpyi 1 yön syyskuussa 2022

8/10 Hyvä

Boureima

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

Valerie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great value for your money and very serene
Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

Daniel

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good
Amazing
Yöpyi 1 yön helmikuussa 2022

6/10 OK

Jecinter, RENTON

Yöpyi 1 yön lokakuussa 2021

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
Yöpyi 2 yötä helmikuussa 2021

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
Yöpyi 1 yön joulukuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff and facilities - location a bit far from Kisumu but peaceful.
Yöpyi 1 yön syyskuussa 2019
GM vastasi 11.10.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

2/10 Hirveä

Lutta

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
My First Stay at the Kisumu Grand Royal
Overall comfortable. Our meeting was facilitated very well.
Yöpyi 2 yötä elokuussa 2019
GM vastasi 11.10.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

8/10 Hyvä

Markus

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä heinäkuussa 2019
Shan vastasi 16.8.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
GREAT TRIP
Yöpyi 6 yötä heinäkuussa 2019
Shan vastasi 16.8.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done
Yöpyi 1 yön huhtikuussa 2019
Shan vastasi 16.8.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Well noted your comment on slow Check-in and will ensure the process will be quickly done by the Front Office Team. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 Hyvä

Alex, salisbury, Wiltshire UK

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.
Yöpyi 1 yön tammikuussa 2019
Shan vastasi 16.8.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 Hyvä

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I lost a smart phone, a power bank and international socket adapter
Yöpyi 2 yötä joulukuussa 2018

8/10 Hyvä

Mark

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Luxury in Kisumu
The Grand Swiss Hotel is a taste of luxury at a good price.
Yöpyi 1 yön elokuussa 2018
Shan vastasi 16.8.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. We apologize that you didnt enjoyed the meal we served to yourself and will ensure the necessary actions will be taken. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
They went out of their way to ensure that you are comfortable. Similar to a 4 star hotel in the USA.
Shan vastasi 16.8.2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601