Matkat – Knjaževo

The hotel surpassed all my expectations. The staff was welcoming, accommodating, and went out of their way to ensure we were comfortable. Our room was spotless, very comfortable, and featured a splendid view. We also loved the location, which made it incredibly easy to walk to the beach and restaurants. The breakfast buffet was delicious with a huge variety of options! Highly recommended and I will certainly return.

Het hotel is gelegen in een gebied vol resorts. Wij hadden een kamer in het hotel gebouw. Kamer was groot en schoon. Personeel aan de balie was bij het inchecken niet vriendelijk en stug. Ontbijt is zeer uitgebreid en goed. Het was elke keer wel druk bij het ontbijt. Minpunten: de 2e dag is onze kamer niet schoongemaakt en door de livemuziek is het niet prettig buiten zitten op het balkon omdat de muziek veel te hard staat.

Great time this hotel again, good location close flower street, good pool area, many many different food and drink because all inclusive.

Vastaanotto auki 24/7 joten myöhäinen sisäänkirjautuminen sujui hyvin. Hotellihuone oli siisti ja siivoojat siistivät huoneen päivittäin, siellä oli raikas tuoksu. Ruoka ei ollut suomalaiseen makuun kovin hyvää ja lounaalla ja illallisella aina samat ruoat lähes päivittäin. Aktiviteetit ei myöskään toteutuneet kun ei tarpeeksi osallistujia. Sijainti oli hyvä ja oma yksityinen ranta omalla rantabaarilla plussaa.

There is only one airconditioning in the entire apartment, which is placed in the living room. Therefore, we asked to setup the second sofabed as the bedroom was very warm. We came back in the evening to find out that the second bed was not setup. We approached a staff member and inquired about the extra sofabed. She started interrogating us as to why we need the extra linen. Her demeanor was very accusatory and rude. She also stated that she doesn't have the keys to the cabinet and asked again why do we have this request. In addition, she tried to make us feel bad that we did not show up for dinner and that they had to wait for us, although we never confirmed that we will dine at the restaurant. Only when she realised that we booked two one bedroom apartments (we were assigned to one bedroom apartment and one studio) she found a staff member that had access to the linen locker. She once again asked why we did not show up for dinner. This is an unacceptable way to treat guests and make them feel uncomfortable for having a simple request. The experience was terrible and we made the decision to leave the hotel first thing in the morning. I will recommend looking elsewhere for your stay. In addition, we almost broke out rental car as the parking arrangement is very poor.