Hotellit uima-altaalla - Kuantan, Pahang

”1. It’s self-checkin checkout process without real person showing up. 2. There was sink smell in the room for the first day”

”Beautiful hotel with friendly helpful staff, especially Mark who showed us around the hotel at check in. Lovely welcome drink offered at check in also. Gym looked great but only had one night stay and didn’t use it, the pool area was lovely and relaxing. Rooms were clean and bed was huge and super comfortable. Day spa looked nice but didn’t use. The food was a bit average at the restaurant down stairs and think they could add a few cocktails to the drinks list to have round the pool. Other...

”The check-in process and communicate all good but the unit cleanliness is really bad. ”

”The room was terrible. Smelly, not clean and even the bottle watter in the room was opened. I have been staying Wyndham around the world and this is the worst.”

”The shower was dirty. The bed was hard like a rock you can feel the slats under you. Only 2 towels and pillows given was told no after I asked for more. No pool towels provided. Staff are miserable. I tried to contact Wotif a week earlier to shorten my stay but they didn’t respond because I wanted a refund for 1day because we planned to leave early, but no response. Will not be using Wotif again! ”

”1. Toilet should have soft closure 2. Guider for birdwatcher and nature walk are good but can do better. For birdwatch, should bring the guest to the kayak area where more exclusive bird hang around and not lobby and dinning. Nature walk is quite nice but need a bit more training. For both, best i suggest give a guideline on topic to show and say. And if possible collect or take picture for animal evidence like bird feathers, otter walk around the estate, snake skin. ”