Towels and bedsheets were dirty, unsure whether it was just old or they didn't change, we had to "steal" poolside towels since they were unable to change them in the first evening when we arrived after a long flight and didn't have the guts to use those towels. Breakfast was okay even though the 2nd day we almost overslept and arrived around 10 minutes before 10 AM, the end of breakfast, but the staff was already gathering the foof containers and didn't seem to be too cooperative and understanding when we asked them if they could have waited until we choose our meals. Very rude attitude. Two electric outlets didn't work out of the 4 in our room, including the most important in the bathroom, it's unacceptable! The kettle was also just a decoration, that didn't function. Very far from Kuta beach on foot, you need a scooter or grab. I don't recommend this hotel to anyone, it's not Best Western quality. Hotels in bali are all declining in service, cleanliness and hospitality, they don't want turists. I will consider ever returning to Bali, as there're way better places and countries around Asia with excellent level of hospitality.
