The front desk was absolutely wonderful. The hotel amentities were great. Although the room was small, it was very clean. They had a wonderful guest lounge where there was coffee & tea & candies. They had an onsen (this is a public bath with towels & toiletries, hair dryer, etc.) You feel just wonderfully relaxed after using it. They also had laundry facilities you could use, but the dryer wasn't so good. The staff helped direct us every day to where we wanted to go. If there was someone whose English wasn't so good, they'd get someone who could speak good English. I am so happy we stayed here. The staff was so nice & accommodating & the hotel itself is beautiful. The lobby was large & there were sofas you could sit & wait on.