Sisätilat

Arvostelut: Protea Hotel by Marriott Ikeja Select

4 out of 5
Protea Hotel by Marriott Ikeja Select
Plot 2, Assbifi Road, Ikeja, Lagos

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 48 kautta 120 arvostelua" "
Arvosana 8 - Hyvä. 48 kautta 120 arvostelua" "
Arvosana 6 - OK. 15 kautta 120 arvostelua" "
Arvosana 4 - Huono. 4 kautta 120 arvostelua" "
Arvosana 2 - Hirveä. 5 kautta 120 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Oludamilola

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great quick stay
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Adrian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä toukokuussa 2024

10/10 Loistava

Olabowale Ayotunde

Hyvää: Siisteys ja palvelut/mukavuudet
Yöpyi 10 yötä tammikuussa 2024
Guest Relations vastasi 13.1.2024
Dear Olabowale,Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Protea Hotel by Marriott Select Ikeja. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to know that we have met your expectations in staff service.Thank you for staying at the Protea Hotel Select Ikeja and we hope you choose to stay with us again whenever your travel needs bring you back to Ikeja.

8/10 Hyvä

CHARLES

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel staffers are extremely honest. A hotel staffer found my missing Credit card, Room Card, and 300 dollars dropped from my pocket, and he returned everything to me immediately. It was extremely shocking to see such a level of honesty.
Yöpyi 5 yötä marraskuussa 2023
GUEST RELATIONS vastasi 6.12.2023
Dear Charles,Thank you for the great feedback and sincerity of sharing your feedback of your recent stay at our property.I am happy that our team were able to make some magical memories with your found purse.This will definitely be shared with team members to keep them motivated as we look forward to welcoming you again.Yours sincerely,

8/10 Hyvä

ngoziu, Harbor City

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
service was near excellence, improvement needed in room service.
Anie vastasi 4.12.2023
Dear Ngozi,Thank you for the Feedback we do appreciate it Greatly.Room service is well noted we will improve on it.Thank you

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Protea needs the real Marriott touch!
Hotel needs fixing up. Facilities are outdated. Staff is helpful but at times dont seem to understand what they are asked to do. You have to make multiple calls in order to get things done. Quality and spread of breakfast was good. Noise level from outsiders coming into the hotel was overwhelming loud. It is a hotel not an office. Lobby during the day was constantly overflowing with people, couldnt tell who was a hotel guest from others.
Yöpyi 3 yötä lokakuussa 2023
Guest Relations vastasi 6.12.2023
Dear Sir/Madam,Thank you for sharing your feedback below, we have noted a few missed opportunities at the property, and we wish we could control the outside noise and the lobby reference.We do hope when next you visit our property, you will be glad about the total experience.Yours sincerely,

8/10 Hyvä

Olufunmilayo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel.
I enjoyed my stay. Friendly atmosphere, very attentive & polite staff. Maintenance staff were also great - they came within 10 minutes both times & fixed the issues. Good food; the morning buffet was great. I plan to return.
Yöpyi 6 yötä lokakuussa 2023
Guest Relations vastasi 16.10.2023
Dear Olufunmilayo,I am glad that you enjoyed your stay with us, most impressively is the responsiveness of our entire.We will be looking forward to welcoming you when next you are in Ikeja.Yours Sincerely,Guest Relations

8/10 Hyvä

Torie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the warm welcoming back home. The staff was great the food was awesome i enjoyed the birthday cake and the wine. Yes, I would recommend everyone to stay here.
Yöpyi 3 yötä lokakuussa 2023
Guest Relations vastasi 10.10.2023
Thank you so much for your time in sharing your experience during your stay in our property. we sincerely appreciate your feedback. your feedback will be communicated to the staff and the kitchen staff especially. let do this next time you visit.your sincerely Guest Relations

8/10 Hyvä

Joy

Yöpyi 6 yötä syyskuussa 2023
Anie vastasi 26.9.2023
Thank you Much appreciated..

8/10 Hyvä

Donald

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä heinäkuussa 2023
Guest Relations vastasi 4.8.2023
Dear Donald,Thank you for taking time to share a review of your recent stay at our property. We do hope that on your next visit we will impress you enough to increase our rating.Thank you do stay with us again.

6/10 OK

Cilla

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Check in was smooth. Got a shuttle to domestic airport next morning.
Yöpyi 1 yön kesäkuussa 2023
Guest Relations vastasi 4.8.2023
Dear Cilla,Thank you for staying at our property today, I do hope that when next you are in Ikeja, you will stay with us.Yours Sincerely,Guest Relations

10/10 Loistava

Elbert

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice place to stay in Lagos
I was pleasantly surprised by the comfort of the hotel and efficiency of the staff. Will defined stay again.
Yöpyi 1 yön toukokuussa 2023
Guest Relations vastasi 1.6.2023
Dear Elbert,Many thanks for your fantastic rating and review of your recent stay at my property.Please stay with us again when next you are in Ikeja.Yours Sincerely,

10/10 Loistava

Stanley

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely hotel, excellent staff
Yöpyi 1 yön toukokuussa 2023
Guest Relations vastasi 10.5.2023
Dear Stanley,Thank you for sharing your experience at our property, I am glad you had a great stay, and will ne glad if you visit us again.Yours Sincerely,

10/10 Loistava

Betty Osasu

Yöpyi 1 yön maaliskuussa 2023
Guest Relations vastasi 7.5.2023
Dear Betty,Thank you for staying at our property and your fantastic rating.Please stay with us again when next you are in Ikeja.Yours Sincerely,Guest Relations

8/10 Hyvä

Bonnie

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
what i liked was the friendly staff. what i didn't like was the way the rooms were cleaned all bedding should have been changed daily, and the coffee cups placed in the room as well should have been changed daily. Staff should be wearing gloves and changing between cleaning each room. and bar area should be cleaned first before betting or restrooms. all in all we very much enjoyed our 2 week stay. You may go over the top if these changes are made and perhaps for tips in the rooms you leave a envelope in the room for guests to leave money in for your staff if they wish. Guests should not be asked for tips. this should be up to the guests if they so decide. and the time we were there was at the time of the note exchange and notes were hard to get. so asking for money during this difficult time for all was very hard. as money being scarce for guests as well.
Yöpyi 13 yötä tammikuussa 2023

10/10 Loistava

Elizabeth, Canonsburg

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pleasant stay. Would stay here again
Yöpyi 5 yötä helmikuussa 2023

8/10 Hyvä

Bonnie

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
What I liked was the friendliness of the staff and its a beautiful hotel What I didn’t like is the room cleaning staff does not wear gloves and they only rinse out the coffee cups that are in the room. Cups should be changed daily And staff should wear gloves and change between rooms for their safety and the safety of the customers
Yöpyi 1 yön helmikuussa 2023

8/10 Hyvä

Udo

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
We loved our stay! I was apprehensive at first and then I saw my room and I am glad I stayed. The staff is pleasant and helpful. There is a nice pool and a fun lounge space around the pool to relax. The best part however is the restaurant. Good food!! The brunch buffet is one of the best I encountered in Lagos during my stay.
Margaret Asian vastasi 9.1.2023
Dear Udo,Thank you for the fantastic rating and feedback of your resent visit to our hotel, we look forward to welcoming you back when next travel brings you to Ikeja.Yours Sincerely

10/10 Loistava

Josephine

2/10 Hirveä

Carmen

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu

10/10 Loistava

Carolyn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed in a junior suite, which was spacious, well-appointed and very comfortable. The room was like an apartment, with a bedroom, living. full bathroom and a half bathroom. We had a lovely view of the pool, which changed colors at night, like a mini light show. The included breakfast was the best breakfast I had ever experienced in a hotel. There was a good mix of delicious Nigerian food and western options, along with numerous beverage options. There must have been 25 different tea options. The front desk staff were friendly and helpful, along with all of the other staff members. The location is close to the airport and shopping. The only negative was that the gym facility was a bit dingy. Usually Marriot gyms are quite nice, so the worn out equipment and dim lighting seemed out of character. We are looking forward to visiting Protea Hotel in Ikeja again and will also be considering other Protea locations for future trips to Africa.
Yöpyi 1 yön syyskuussa 2022
GUEST RELATIONS vastasi 1.12.2022
Dear Carolyn,Thank you for the fantastic rating and feedback shared when you visited our hotel, it gladdens my hear that you enjoyed your stay and we have noted your feedback about the gym.This will form part of our considerations when making plans for renovations as we look forward to welcoming you to our hotel.Yours Sincerely,Guest Relations

4/10 Huono

Olayinka

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Staff were uncultured
Yöpyi 11 yötä lokakuussa 2022
GUEST RELATIONS vastasi 1.12.2022
Dear Olayinka,My apologies I am responding now, thank you for sharing your experience while it is disappointing to see such a feedback, we have used this to further conduct trainings to improve on staff service so we could serve you better.We do look forward to welcoming you to our hotel when next you make a trip to Ikeja.Yours Sincerely,

10/10 Loistava

Josephina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Every service request was prompt and quick. Staffs were very responsive and friendly. The location was also very convenience and easily accessible to all that I need i.e. family, friends, convenient stores, malls and other essential amenities.
Yöpyi 17 yötä elokuussa 2022

8/10 Hyvä

Adebisi

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff are courteous.
Yöpyi 1 yön elokuussa 2022

6/10 OK

Olawale

Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

BABATUNDE, MCALLEN

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was excellent, the location was great.
Yöpyi 6 yötä kesäkuussa 2022

8/10 Hyvä

Della

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Basic Marriott
Very simple hotel but I like it and great food Only cons waiting for the check in
Yöpyi 2 yötä toukokuussa 2022

2/10 Hirveä

IKECHUKWU

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Never respond for common request. No toilet vent,p
Yöpyi 2 yötä huhtikuussa 2022

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Nice
Yöpyi 1 yön marraskuussa 2021

10/10 Loistava

Lawrence

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I’m a regular customer and will continue to stay at Protea Hotel anytime I visit Lagos as long as the standard stays the same. I will recommend Protea to anyone visiting Lagos
Yöpyi 1 yön maaliskuussa 2022

10/10 Loistava

OLATOKUNBO

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Excellent staff and service. Great location. I will stay here every time i come to Lagos.
Yöpyi 17 yötä tammikuussa 2022

6/10 OK

Abali

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Attendance at the reception was slow. A bigger desk with more active hands could have helped. Breakfast was okay.
Yöpyi 2 yötä tammikuussa 2022
GUEST RELATIONS vastasi 31.1.2022
Dear Sir, Many thanks for taking time to respond to a survey of your stay at our property. Apologies for the speed at the front desk upon check-in this is noted and has been shared with the departmental head to avoid a repeat on your next visit. We look forward to welcoming you when next you are in Ikeja. Yours Sincerely, Guest Relations

4/10 Huono

Tarkistettu asiakas

Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Incomplete
Room was not prepared as it should have been - had no towels, empty minibar, dirty ironing board and incomplete set of toiletries. Check-in also took a lot longer than expected on a tiring night and the TV picture was grainy.
Yöpyi 1 yön joulukuussa 2021
GUEST RELATIONS vastasi 14.1.2022
Dear Sir, Thank you for sharing your experience at the Protea Hotel by Marriott Select Ikeja through the Guest Satisfaction Survey. Please accept our apology for not meeting your expectations with your shower experience. As we strive to deliver a flawless guest experience, our entire TEAM, is aware and we will ensure there is no repeat of such on your next visit. Yours Sincerely, GUEST RELATIONS

6/10 OK

Dianne

Yöpyi 6 yötä marraskuussa 2021

10/10 Loistava

Lawrence

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a great experience at this hotel. I’ve used it couple of times in the past and they have not disappointed
Yöpyi 2 yötä marraskuussa 2021
GUEST RELATIONS vastasi 9.11.2021
Dear Lawrence, Thank you for staying with us and we are glad you had a great experience. Please do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

2/10 Hirveä

Folarin

Yöpyi 1 yön marraskuussa 2021
GUEST RELATIONS vastasi 9.11.2021
Dear Folarin, Thank you for taking time to write a feedback of your stay with us, we do hope on your next visit we will impress you enough to get a better rating. Yours Sincerely,

10/10 Loistava

Nwazomoh

Hyvää: Siisteys
Yöpyi 7 yötä elokuussa 2021

6/10 OK

Simone

Yöpyi 1 yön elokuussa 2021
GUEST RELATIONS vastasi 3.9.2021
Dear Sir, Many thanks for the rating of your visit to our hotel, do stay with us when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was a nice couple days. Hate that they don’t help warm up your food.
Yöpyi 3 yötä heinäkuussa 2021
GUEST RELATIONS vastasi 13.7.2021
Dear Sir, Thank you for taking time to review your visit at our hotel, my apologies about warming of the food as the policy do not allow this for GUEST. My sincere apologies for any inconvenience this might cause. Yours Sincerely, Guest Relations

8/10 Hyvä

DIPSON ODUNLEYE

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä kesäkuussa 2021
GUEST RELATIONS vastasi 6.7.2021
Dear Sir, We do appreciate your feedback, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

8/10 Hyvä

Thickness

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful friendly environment
Yöpyi 3 yötä huhtikuussa 2021
GUEST RELATIONS vastasi 30.6.2021
Dear Sir, Thank you for the great feedback below, glad you enjoyed your stay, please do stay with us again, when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Loistava

Osayomore

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 8 yötä kesäkuussa 2021
GUEST RELATIONS vastasi 30.6.2021
Dear Sir, Thank you for the great feedback of your recent stay at our property. Pease stay with us sgain when next you are in Ikeja. Yours Sincerely, GUEST RELATIONS

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not now
Yöpyi 10 yötä toukokuussa 2021
GUEST RELATIONS vastasi 4.6.2021
Dear Sir, Thank you for taking time to write a review of your stay, wish you could share more of your experience to enable us serve you better in your next stay. Looking forward to welcome you back to our hotel. Yours Sincerely,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great service
Yöpyi 3 yötä toukokuussa 2021
GUEST RELATIONS vastasi 25.5.2021
Dear Sir, We do appreciate your time in rating your stay at our property, do stay with us again when next you are in Ikeja. Yours Sincerely, Guest Relations

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 1 yön huhtikuussa 2021
GUEST RELATIONS vastasi 25.5.2021
Dear Sir, We appreciate your fantastic review of your stay at our property, with a spirit to serve we always look forward to exceeding our GUEST expectations, please stay with us again when you are in Ikeja.

10/10 Loistava

Michael

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful I love Marriott and when I am in Lagos or in the country I and my Pastors will use Marriott. Hello Margaret
Yöpyi 7 yötä huhtikuussa 2021
GUEST RELATIONS vastasi 25.5.2021
Dear Sir, Thank you for the beautiful rating of your visit to our property, your feedback about our STAFF member is noted, this has been shared to keep her motivated. See you when next you are in Ikeja.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
It’s a nice property but they should be aware of certain group of guests lodging there for safety and security purposes
Yöpyi 8 yötä huhtikuussa 2021
GUEST RELATIONS vastasi 4.6.2021
Dear Sir, Thank you for the feedback of your visit to our property, sincere apologies we are replying now, The safety of our GUEST is paramount to us and we will not trade this for anything. We have further noted this and will share with the safety TEAM for further training. Yours Sincerely,

6/10 OK

Tarkistettu asiakas

Liikematkailija
The location is great in terms of accessibility. My great concerns are: 1. Staff carrying long faces except you go extra miles to interact with them. That should not be the case. 2. The toilet smells. I wonder whether it was due to the rusted trash can or from the septic tank!
Yöpyi 8 yötä huhtikuussa 2021
GUEST RELATIONS vastasi 16.4.2021
Dear Sir, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott Select Ikeja. Please accept our apology for not meeting your expectations with the STAFF gestures as this is not usually our attitude, will be glad to have the room you last stayed so we can carry out further cleaning measures as to avoid a repeat of this on your future stay. Thank you as we do hope you'll stay with us on your next visit to Ikeja. Yours Sincerely, Guest Relations

8/10 Hyvä

Francis

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great!
I enjoyed my stay. The place is safe and clean.
Yöpyi 1 yön huhtikuussa 2021
GUEST RELATIONS vastasi 16.4.2021
Dear Sir, Thank you for taking time to give us a fantastic review as we look forward to welcoming you when next you travel to Ikeja. Yours Sincerely, Guest Relations

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 4 yötä maaliskuussa 2021
GUEST RELATIONS vastasi 16.4.2021
Dear Sir, We appreciate the rating of your recent visit to our hotel, we do hope you'll stay with us when next you are in Ikeja. Your Sincerely, Guest Relations