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Arvostelut: L'Auberge Casino Resort Lake Charles

4 out of 5
L'Auberge Casino Resort Lake Charles
777 Avenue L'Auberge, Lake Charles, LA

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 906 kautta 1883 arvostelua" "
Arvosana 8 - Hyvä. 424 kautta 1883 arvostelua" "
Arvosana 6 - OK. 253 kautta 1883 arvostelua" "
Arvosana 4 - Huono. 160 kautta 1883 arvostelua" "
Arvosana 2 - Hirveä. 140 kautta 1883 arvostelua" "

8,4/10

Siisteys

8,2/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Shelly

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
excellent stay
Yöpyi 1 yön toukokuussa 2024
JP vastasi 27.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

10/10 Loistava

Kathy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had two rooms because our friends joined us. All four of us had the best time. Both rooms were very clean Had everything we needed. The hotel and casino were very easy to navigate. We did not get to use the pools because of the weather but they were very clean. The restaurants were very good and the prices were not extreme. Ready to go again soon
Yöpyi 2 yötä toukokuussa 2024
Corey Caldwell vastasi 26.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

4/10 Huono

Alex, Houston

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My room is next to the construction area and it makes a lot of noise. Cannot sleep with those noise.
Yöpyi 1 yön toukokuussa 2024
JP vastasi 24.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 Hirveä

Billie

Huonoa: Siisteys ja palvelut/mukavuudet
The hotel staff were rude and there were roaches in our room. People on our floor were smoking pot and you couldn’t breathe going to elevator
Yöpyi 2 yötä toukokuussa 2024
JP vastasi 22.5.2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better the experience for your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 Loistava

Alyssa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it here
Yöpyi 1 yön toukokuussa 2024
JP vastasi 22.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Hyvä

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This would easily be a 5-star review except for the guest who has loudly knocking on a door in our hallway between 3 am and 3:30 am. No one was sent to stop him. As bad as that was, the staff and facility still held this review strong at 4-stars.
Yöpyi 2 yötä toukokuussa 2024
Corey Caldwell vastasi 21.5.2024
Thank you for your feedback. We greatly appreciate your business and hope to serve you again soon.

6/10 OK

Katherine

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is nice and clean. Very loud noise coming from somewhere all night. Only setback.
Yöpyi 1 yön toukokuussa 2024
JP vastasi 17.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Loistava

Lynn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Corey Caldwell vastasi 16.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 Hirveä

Karen, Chicago

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I am angry at Expedia because I couldn't cancel my reservation. The website wasn't working. The protection plan I bought also from Expedia was worthless. I will not use Expedia again
Yöpyi 1 yön toukokuussa 2024
Corey Caldwell vastasi 16.5.2024
Please contact Expedia with issues directly regarding to website issues and protection plans.

10/10 Loistava

alma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
JP vastasi 15.5.2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

10/10 Loistava

Bianca

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent experience
Yöpyi 1 yön toukokuussa 2024
JP vastasi 14.5.2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

6/10 OK

Amanda

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Beds aren't really comfortable. It cost much nit to hv a microwave or refrigerator
Yöpyi 2 yötä toukokuussa 2024
Brianna T. vastasi 14.5.2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 Loistava

alexander

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good food and adult fun
Yöpyi 2 yötä huhtikuussa 2024
Brianna T. vastasi 12.5.2024
Thanks for staying with us. We appreciate your feedback!

2/10 Hirveä

hind

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I booked the hotel night for my husbands birthday celebration. I got checked in in a dirty room . Towels on the bathroom floor, dirty bed that hasn’t been made . I went down stairs to lobby and I was giving a different room. The receptionist didn’t care or offer any apologies for the inconvenience instead she said that wasn’t a big deal. Next day when we try to shower , there was no soap or shampoo in the bottles. They weee empty. I was so disappointed about the whole experience and how they handled the situation. Never again. Thank you.
Yöpyi 1 yön toukokuussa 2024
Brianna T. vastasi 12.5.2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 OK

Allaina

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The rooms need a major upgrade, it felt like a $60 a night hotel.
Yöpyi 2 yötä toukokuussa 2024
Corey Caldwell vastasi 10.5.2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 Loistava

Jorge

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Always a great stay
Yöpyi 3 yötä toukokuussa 2024
Corey Caldwell vastasi 9.5.2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 Loistava

Adrianna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very courteous staff. Bery responsive about upcoming stay via text which is very convenient. Snack shop open 24 hours which is great for late night arrival.
Yöpyi 1 yön toukokuussa 2024
Corey Caldwell vastasi 9.5.2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

2/10 Hirveä

Linda

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room smelled of urine we could not change rooms because we had adjoining rooms with my 91 year old Mother. Then the air was broken they fixed it and it broke again. They would not comp our room because we booked theough Expedia.
Yöpyi 1 yön toukokuussa 2024
Corey Caldwell vastasi 10.5.2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 Loistava

Dorothy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We only stayed one night but everything was great
Yöpyi 1 yön huhtikuussa 2024
Corey Caldwell vastasi 9.5.2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

8/10 Hyvä

Johnny

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Palvelut/mukavuudet
The facility was nice
Yöpyi 1 yön toukokuussa 2024
Jacob vastasi 7.5.2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Hyvä

Monica

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Jacob vastasi 7.5.2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 OK

Don

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys ja palvelut/mukavuudet
I did not like that I was not told I need to request housekeeping. I expected to come back to a an attended room ie beds made, fresh towels, restocked amenities, trash emptied, etc and I found out at that time I needed to request housekeeping. Also, we paid $400.00 a night for a medium level room and the shower head in room 597(garden) was horrible. It had blocked flow and the adjustment function did nothing to help. I was not happy about paying that much per night and couldn’t even have an enjoyable shower. The shower valve in that room also needs attention. It was either scalding hot or freezing cold. One would expect at 400 a night it wouldn’t have such a basic cheap shower head. The room did have a great view of the pool area and the lake and it was fun to watch ship traffic in the channel. Staff were friendly and helpful otherwise.
Yöpyi 2 yötä toukokuussa 2024
JP vastasi 6.5.2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. The information regarding housekeeping services was provided through our text service at check in. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

4/10 Huono

Jerry

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Corey Caldwell vastasi 6.5.2024
Thank you for your feedback. We greatly appreciate you and hope to see you again soon!

4/10 Huono

Ryan

Yöpyi 1 yön toukokuussa 2024
JP vastasi 24.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Loistava

Oren

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Itnwas my first visit and it dod not disapoint
Yöpyi 3 yötä huhtikuussa 2024
Brianna T. vastasi 5.5.2024
Thanks for staying with us. We appreciate your feedback!

6/10 OK

Melissa

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great, clean property! Not many food choices on site so had to leave for dinner! Room was small and walls paper thin-I could hear the people next door talking! But overall, okay for a one night stay.
Yöpyi 1 yön toukokuussa 2024
Corey Caldwell vastasi 3.5.2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

8/10 Hyvä

Paula

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy to get around, clean, friendly & helpful staff were things we liked about the property. The room was clean but a little worn… the headboards of the beds were peeling off & the outside windows needed to be cleaned. Overall a good stay & would definitely be back.
Yöpyi 1 yön huhtikuussa 2024
Corey Caldwell vastasi 3.5.2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

10/10 Loistava

Andy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great service
Yöpyi 1 yön huhtikuussa 2024
JP vastasi 28.4.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Christopher

Yöpyi 1 yön huhtikuussa 2024
Corey Caldwell vastasi 16.5.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 Loistava

Flint

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was clean and dining options were great!
Yöpyi 1 yön huhtikuussa 2024
Brianna T. vastasi 26.4.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Kelli

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We arrived very late, but the receptionist and all of the staff were friendly and efficient. I definitely recommend this property
Yöpyi 1 yön huhtikuussa 2024
Brianna T. vastasi 26.4.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Matt

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good experience and will continue to stay here while traveling.
Yöpyi 2 yötä huhtikuussa 2024
JP vastasi 25.4.2024
Thanks for staying with us. We appreciate your feedback!

8/10 Hyvä

Guadalupe

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Brianna T. vastasi 26.4.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Lana Gale

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The parking garage is very accessible to entering the casino. The check-in area is spacious and the line moved quickly. The property itself is well-maintained and attractive. although nearby chemical-looking plants are fairly unsightly.
Yöpyi 2 yötä huhtikuussa 2024
Brianna T. vastasi 24.4.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Matt

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It had everything I needed for the right price.
Yöpyi 1 yön huhtikuussa 2024
Brianna T. vastasi 23.4.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Melissa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Corey Caldwell vastasi 23.4.2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

8/10 Hyvä

Willie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Corey Caldwell vastasi 23.4.2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

10/10 Loistava

Geneva

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is a very nice casino. The hotel is nice also.
Yöpyi 3 yötä huhtikuussa 2024
Brianna T. vastasi 19.4.2024
Thanks for staying with us. We appreciate your feedback!

4/10 Huono

Robert

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room had an odor coming from the restroom, and the hand sink was clogged. Bed was not comfortable and no mini fridge or microwave.
Yöpyi 2 yötä huhtikuussa 2024
Brianna T. vastasi 19.4.2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 OK

Jennifer

Yöpyi 2 yötä huhtikuussa 2024
Corey Caldwell vastasi 9.5.2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 Loistava

Rob

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Brianna T. vastasi 19.4.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

bill

Yöpyi 1 yön huhtikuussa 2024
Corey Caldwell vastasi 9.5.2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 Loistava

FRANK P SPERA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
ALL WAS WELL
Yöpyi 1 yön huhtikuussa 2024
JP vastasi 17.4.2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 Hyvä

Kim

Yöpyi 1 yön huhtikuussa 2024
Jacob J. vastasi 6.5.2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 OK

Anna

Matkusti perheen kanssa, Liikematkailija
Huonoa: Henkilökunta ja palvelu
long wait to check in along with offensive smell throughout property
Yöpyi 1 yön huhtikuussa 2024
Corey Caldwell vastasi 17.4.2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 Hyvä

Tom

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Jacob J. vastasi 16.4.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Loistava

Ashley

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed our stay!
Yöpyi 3 yötä huhtikuussa 2024
Jacob J. vastasi 16.4.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

6/10 OK

Elizabet

Matkusti perheen kanssa
Hyvää: Siisteys
I loved the pool /lazy river and parking was convenient and the room was very clean.
Yöpyi 2 yötä huhtikuussa 2024
Jacob J. vastasi 16.4.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 Loistava

Farzana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Every thing was great
Yöpyi 2 yötä huhtikuussa 2024
Corey Caldwell vastasi 14.4.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 Hyvä

Leyla

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel lost power for more than half the day which was extremely inconvenient.
Yöpyi 4 yötä huhtikuussa 2024
Corey Caldwell vastasi 14.4.2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!