2/10 Hirveä
Christian
Matkusti kumppanin kanssa
23.7.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I booked this resort to celebrate my one year wedding anniversary with my wife. Although I had the best intentions, after a 5hr drive we were met with rude customer service, outdated facilities, and a less than cleanly room. We were going to try and make the best of our time, but when we decided to wine down and enjoy the in room hot tub we learned we had no hot water! We called the front desk and staff chuckled offering us another room that they had earlier confirmed having had hot water. The staff went on to state that someone else complained about hot water earlier and that our block of rooms did not have hot water. This comment made us question how long they were aware of the lack of hot water when we checked in because if you knew prior to us checking in, give us a room with hot water. A new key was provided for the other room, but it was only for one night which was not the length of our stay. This was my last straw. We left that night driving 5hrs back to Pittsburgh. Now, I’m having to go through hoops to get a refund. I do not recommend this resort. I’m not sure why the resort still has business. Buyer beware!
Christian
Yöpyi 2 yötä heinäkuussa 2025
