4/10 Huono
karen
Matkusti kumppanin kanssa
3.11.2025
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed for two nights in a suite with hot tub, not worth the money decking area and outside furniture filthy, green slippy decking, furniture stained, hosepipe left switched on into the hot tub left water cascading and flooding the patio.
Coffee machine dirty and didn’t work just poured out a cm of coffee into the cup, then the rest of the water poured out the back. The tea and coffee holders were absolutely minging, debris and hair in the bottom. Then there was the sticky residue down the sides of indoor furniture. Breakfast day 1 pulled out a sachet of sugar out of the dispenser and it was stuck to old wet sugar at the bottom of the dispenser.
Breakfast day 2 cut my egg open to find a hair cooked into the yolk and white, complained to manager the plate was taken away and he came back and said he didn’t think the hair had been cooked all the way through ( I didn’t understand what he meant ) but I refused anything else as it put me off eating anything.
I’ve just been reading about IHG cleaning protocols - all I can say is that Leicester Voco hadn’t read theirs! Watching the staff in the breakfast area cleaning tables by flicking crumbs off with a dry blue cloth that was kept in their apron just about sums it up.
Final straw, our key cards stopped working at 10:45, how do I know this? Because you have to use your card to activate the lift, we were trapped in the lift with our luggage going from level 1 to 4 for 15 minutes it wouldn’t allow us to get down to the ground floor
karen
Yöpyi 2 yötä lokakuussa 2025
