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Arvostelut: Letchworth Hall

4 out of 5
Letchworth Hall
Letchworth Lane, Letchworth, England

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 133 kautta 530 arvostelua" "
Arvosana 8 - Hyvä. 187 kautta 530 arvostelua" "
Arvosana 6 - OK. 112 kautta 530 arvostelua" "
Arvosana 4 - Huono. 62 kautta 530 arvostelua" "
Arvosana 2 - Hirveä. 36 kautta 530 arvostelua" "

7,8/10

Siisteys

7,8/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,0/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Timo, Finland

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice old hotel with friendy staff. Easy parking. Very god breakfast
Yöpyi 1 yön huhtikuussa 2018

10/10 Loistava

Lee

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely stay - but costing more than it use too, not worth the price increase until the hotel is modernised
Yöpyi 1 yön huhtikuussa 2024
Holly vastasi 12.4.2024
Dear Lee,Thank you for your review on Letchworth Hall Hotel. We appreciate your feedback and this will be passed on to the relevant team.We hope to welcome you back in the future.Kind regards,Holly

10/10 Loistava

Mrs Martine

Yöpyi 1 yön helmikuussa 2024
Holly vastasi 1.4.2024
Dear Martine,Thank you for your rating.We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,HollyReception Team

8/10 Hyvä

Matthew

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2024
Holly vastasi 12.2.2024
Dear Matthew,Thank you for your rating.We hope you enjoyed your stay here with us and hope to welcome you back in the future.Kind regards,Holly

4/10 Huono

Chris

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
Shoddy
The building was freezing cold. The bathroom in our room was freezing cold. Cobwebs all over the ceiling. Tv remote did not work. Asked for a replacement but was ignored. Asked for a glass of water at the bar for my wife and was charged £3!!!
Yöpyi 1 yön tammikuussa 2024
Reception Team vastasi 13.1.2024
Dear Chris,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Hirveä

Mathew

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Four Star, maybe if I had electric!!
Comfy bed, clean enough. Woke up to no electric in my room at all. Couldn’t phone reception as the telephones are powered. Got dressed by torch and could not use any of my room facilities, told reception who already knew about a power fault and there was not a hint of a refund or gesture of good will. Unfortunately I was there on business and didn’t have the time to argue as I was already late from the pitch black fun and games.
Yöpyi 1 yön tammikuussa 2024
Reception Team vastasi 8.2.2024
Dear Matthew,Thank you for taking the time to tell us about your experience at Letchworth Hall Hotel. We are glad to hear you found our beds up to standard. Please allow me to express my sincerest apologies for the lack of power. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 OK

Clem

Yöpyi 1 yön joulukuussa 2023
Holly vastasi 12.2.2024
Dear Clem,Thank you for your rating.We hope you enjoyed your stay here with us and hope to welcome you back in the future.Kind regards,Holly

6/10 OK

Matthew

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Rooms are rundown need a bit of TLC
Yöpyi 1 yön joulukuussa 2023
Holly vastasi 12.2.2024
Dear Matthew,Thank you for your review on Letchworth Hall Hotel.We appreciate your feedback on the hotel and this will be passed on to the relevant team.We hope to welcome you back in the future.Kind regards,Holly

6/10 OK

Rakesh

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Holly vastasi 17.12.2023
Dear Rakesh,Thank you for your review on the Mercure Letchworth Hall Hotel. We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

4/10 Huono

JAMES

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
the bed lets the room down
The room was very clean, and the shower good, but the downside was that the mattress on the bed was very worn and miles too soft.
Yöpyi 1 yön joulukuussa 2023
Holly vastasi 17.12.2023
Dear James,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us. We appreciate your feedback regarding the mattress, this will be passed on to the relevent team.Kind regards,Holly

10/10 Loistava

Keith

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Holly vastasi 8.12.2023
Dear Keith,Thank you for your rating!We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

10/10 Loistava

Silvia

Yöpyi 1 yön joulukuussa 2023
Holly vastasi 5.12.2023
Dear Silvia,Thank you for your rating!We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

10/10 Loistava

Keith

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
Holly vastasi 5.12.2023
Dear Keith,Thank you for your rating!We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

8/10 Hyvä

Elizabeth

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Lovely old entrance hall and grounds , excellent reception team very rare
Yöpyi 1 yön marraskuussa 2023
Reception Team vastasi 28.11.2023
Dear Elizabeth,Thank you for taking the time to share your thoughts about your recent stay with us at Mercure Letchworth Hall Hotel. We are delighted that you enjoyed our lovely grounds, as well as our excellent reception team. We strive to provide a warm and welcoming atmosphere for our guests, and we are glad that you experienced it during your stay. We look forward to welcoming you back again soon.Kind regards, Phoebe

4/10 Huono

Tarkistettu asiakas

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
This hotel has gone downhill over the years. The English breakfast was ok, but the closing of the kitchen for hotel guests, to service a catered event, was not acceptable, when you have no transportation and nothing within walking distance our room had no heat, they did provide a space heater, we used for 2 days. No offer to fix. Light bulbs which were never replaced. Furniture worn. Just not the special place it was in the past.
Yöpyi 3 yötä marraskuussa 2023
Holly vastasi 18.11.2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Holly

8/10 Hyvä

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Needs updating
The staff are wonderful, with just one little niggle. The lady in charge of breakfast clears your table when you get up to get anything else. The overall cleanliness was good but the hotel desperately needs money spending on it. Rotten window frames and loose toilet roll holder was just 2 things that needed fixing in my room. The reception staff were great and for that reason I would use it again.
Yöpyi 2 yötä marraskuussa 2023
Holly vastasi 18.11.2023
Dear Andrew,Thank you for your review on the Mercure Letchworth Hall Hotel. We appreciate your feedback and this will be passed onto the relevent teams. We thank you for your kind comment on our Reception staff.We hope to welcome you back in the future.Kind regards,Holly

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Charli - Front Office Team. vastasi 8.11.2023
Thank you for taking the time to review your stay at Letchworth Hall Hotel.Kind regards,

8/10 Hyvä

Matthew

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 10 yötä lokakuussa 2023
Reception vastasi 4.11.2023
Dear Matthew, thank you taking the time to leave a review for your stay at Mercure Letchworth Hall Hotel. We appreciate your feedback and hope to welcome you back in the future! Kind Regards, Eliesha

10/10 Loistava

ian, Bodham

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Hotel is in a quiet area and the room was lovely and warm.
Yöpyi 1 yön lokakuussa 2023
Holly vastasi 31.10.2023
Dear Ian,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

8/10 Hyvä

Suzi

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful surroundings great staff, rooms aren't perfect but good enough. Would stay again.
Yöpyi 1 yön lokakuussa 2023
Reception Team vastasi 22.10.2023
Thank you for your review of Letchworth hall Hotel, we hope to welcome you back soon.Kind Regards, Phoebe

10/10 Loistava

Melanie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect place to recharge, great breakfast, swimming fantastic, lovely staff and a great nights sleep. You won’t be disappointed.
Yöpyi 2 yötä lokakuussa 2023
Holly vastasi 20.10.2023
Dear Melanie,Thank you for your review and kind comments on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

6/10 OK

SAM

Matkusti kumppanin kanssa
Quiet place to relax
Yöpyi 1 yön lokakuussa 2023
Reception Team vastasi 22.10.2023
Thank you for positive review of Letchworth Hall Hotel. Kind Regards, Phoebe

8/10 Hyvä

Liam

Yöpyi 1 yön lokakuussa 2023
Holly vastasi 28.10.2023
Dear Liam,Thank you for your rating!We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

2/10 Hirveä

Anthony

Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Don’t go – why is no hot water in rooms an issue?
Management and or staff insouciant. No hot water available all day in room, hadn't checked on arrival (a maintenance man told me there were unaffected areas of the hotel) Reception said no move possible. Instead use the nearby unconnected Health Club, who required I supply ID & full personal details (just for a shower!) In my view inappropriately, Health Club confirmed they would be adding my details to their database, not just holding for the duration of my brief visit. No recognition of risk to me of their casual acquisition of my personal data! Hotel reception said this was not the agreement, but Health Club would not change their mind. As restaurant overcrowded, we went to bar for food, having been told no TV available to watch a particular football match on TNT, Liverpool match came on, on bar TV via same channel. Service in bar appalling - Mercure's till process (seen it elsewhere too) is too long-winded for staff. 2 staff took 12 minutes to serve 3 pints! Bar then lost our food order - arrived eventually 25 mins after re-ordering 30 minutes after initial order placed and acknowledged. Room safes not working - we've turned them off - yet it claims they're a 4 * hotel Bed was comfortable, room clean and spacious, air con worked effectively (albeit continuous hum). Shower worked well when water available (last morning) but low - only neck high if you're over 5 foot Seems hotel prioritises conferences not bothered about those who self finance.
Yöpyi 2 yötä lokakuussa 2023
Holly vastasi 31.10.2023
Dear Anthony,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Holly

8/10 Hyvä

Matthew

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä lokakuussa 2023
Holly vastasi 28.10.2023
Dear Matthew,Thank you for your rating!We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

8/10 Hyvä

Matthew

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2023
Joanna vastasi 3.10.2023
Dear Matthew,Thank you for 8/10 raiting.

8/10 Hyvä

Matthew

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 11 yötä syyskuussa 2023
Joanna vastasi 3.10.2023
Dear Matthew,Thank you for 8/10 raiting.

4/10 Huono

Bethany

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Priyam vastasi 3.10.2023
Dear Bethany,Thank you for your review. We hope to welcome you back in the future.Kind regards,Reception Team

10/10 Loistava

Dominic

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Joanna vastasi 3.10.2023
Dear Dominic,Thank you for 10/10 raiting

4/10 Huono

Diane

Find somewhere else
The room was clean, the rest was not. The reception/bar area - tables, carpet, floor were filthy. Very tired hotel. Old, unkept, unclean, soulless
Yöpyi 1 yön syyskuussa 2023
Holly vastasi 3.10.2023
Dear Diane,Thank you for your review on the Mercure Letchworth Hall Hotel. We appreciate your feedback and I will pass this on to the relevant team. We hope to welcome you back in the future to better your stay here with us.Kind regards,Holly

8/10 Hyvä

Adrian

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Only a one night stay to attend a Wedding. The staff were all welcoming and informative. The room was clean and well appointed. The breakfast choice was excellent. The hotel is looking a little tired decoration wise in the 'common areas'. A real value for money hotel, its not five star but then I didn't pay a five star price and so shouldn't expect it.
Yöpyi 1 yön syyskuussa 2023
Holly vastasi 19.9.2023
Dear Adrian,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and appreciate your feedback regarding the common areas.We hope to welcome you back in the future.Kind regards,Holly

4/10 Huono

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Beware no air con in rooms
No air con in rooms. Had units but were told that they had all been disconnected. Pretty appalling that this was the case in a 4 star hotel
Yöpyi 2 yötä syyskuussa 2023
Joanna vastasi 26.9.2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Joanna

4/10 Huono

Lesley

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Needs modernisation & attention
On arrival the receptionist was telling us logistics, someone was speaking loudly on the phone right beside her so we couldn’t hear. Our room was stifling (hottest day of the year), there was air con but not working - we phoned down but no one attended, went to reception was given a remote, but the air con had been decommissioned. We opened the window but were invaded by wasps, there was a bush directly outside & there were hundreds of them. The bed was so uncomfortable we slept on top with no covers. We were there to attend a family party locally. When we returned sometime after midnight the front doors were wide open, but there was not a sole on reception or anywhere else. All night long we could hear people returning to their rooms & the floors creaked. It’s understandably an older building but this was ridiculous. We had stayed at the hotel for a family wedding before & had none of these issues. The hotel has been allowed to go downhill, we imagine due to the results of the pandemic, but it really isn’t fit for purpose & to charge us £112 for just one night in room 6 was daylight robbery - never again!
Yöpyi 1 yön syyskuussa 2023
Joanna vastasi 26.9.2023
Dear Lesley,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Joanna

10/10 Loistava

Lee

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Hotel needs a refurb but no complaints - just don’t start inflating the prices unless this is done - a little more expensive than usual
Yöpyi 1 yön syyskuussa 2023
Holly vastasi 19.9.2023
Dear Lee,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and we appreciate your feedback.We hope to welcome you back in the future.Kind regards,Holly

8/10 Hyvä

Megan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Reception Team. vastasi 19.9.2023
Thank you for taking the time to review your stay at Letchworth Hall Hotel.Kind regards,

8/10 Hyvä

Colin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2023
Holly vastasi 29.8.2023
Dear Colin,Thank you for your review on the Mercure Letchworth Hall Hotel.We hope to welcome you back in the future.Kind regards,Holly

6/10 OK

Oliver

Yöpyi 4 yötä elokuussa 2023
Reception Team. vastasi 19.9.2023
Thank you for taking the time to review your stay at Letchworth Hall Hotel.Kind regards,

8/10 Hyvä

Matheeswaran

Yöpyi 1 yön elokuussa 2023
Holly vastasi 21.8.2023
Dear Guest,Thank you for your review on the Mercure Letchworth Hall Hotel. We hope to welcome you back in the future.Kind regards,Holly

6/10 OK

jason

Yöpyi 1 yön elokuussa 2023
Holly vastasi 29.8.2023
Dear Jason,Thank you for your review on the Mercure Letchworth Hall Hotel.We hope to welcome you back in the future.Kind regards,Holly

8/10 Hyvä

ELIZABETH M

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
Joanna vastasi 12.8.2023
Thank you for rating us 8/10

8/10 Hyvä

Philip

Hyvää: Siisteys ja huoneen mukavuus
Slow check in/out
Checking in was very friendly but slow. Room was a bit tired and there was quite a lot of noise late at night
Yöpyi 1 yön elokuussa 2023
Joanna vastasi 12.8.2023
Dear Philip,Thank you for your review on the Mercure Letchworth Hall Hotel, and for your honest opinion. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future! Kind regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2023
Joanna vastasi 2.8.2023
Thank you for rating us 8/10

8/10 Hyvä

James

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Sweet place
Sweet place walkable to letchworth, stayed for a night, good sized room and excellent bathroom facilities
Yöpyi 1 yön heinäkuussa 2023
Joanna vastasi 27.7.2023
Dear James,Thank you for your review on the Mercure Letchworth Hall Hotel, and for your honest opinion. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future! Kind regards,

10/10 Loistava

Graeme

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2023
Joanna vastasi 27.7.2023
Dear Graeme,Thank you for rating us 10/10We hope to welcome you back soon.Kind Regards

8/10 Hyvä

Jonathan

Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Relaxing stay
Very large room. Windows that actually open. Comfy
Yöpyi 1 yön heinäkuussa 2023
Joanna vastasi 9.7.2023
Thank you very much for your review of Letchworth Hall Hotel. We hope your future stays will be as pleasant as your previous one. Kind regards,

6/10 OK

Alex

Liikematkailija
Hyvää: Siisteys
Ok but plenty of areas of improvement
Cons Creaky floor boards in rooms, limited number of waiting staff in the bar & restaurant, 1 million fire doors to get through if you're carrying a lot and quite slow internet in the evening Pros Very clean room, good useable lift to the 3rd floor, nice adjacent gym & pool + good and friendly staff
Yöpyi 1 yön heinäkuussa 2023
Joanna vastasi 9.7.2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. Thank you for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,

6/10 OK

hilary

Yöpyi 1 yön kesäkuussa 2023
Joanna vastasi 9.7.2023
Dear Hilary,Thank you for rating us 6/10.

2/10 Hirveä

Kevin

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
Loud bar music on weekends
Loud obnoxious disco bar music pounding until 11:00 pm. No rest.
Yöpyi 4 yötä kesäkuussa 2023
Joanna vastasi 9.7.2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. We would like to apologise and we are grateful for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,

2/10 Hirveä

Kevin

Matkusti perheen kanssa
Huonoa: Huoneen mukavuus
Loud and Obnoxious bar music
If you like a weekend with loud bar / lounge music with a lot of bass shaking your room until 11:00pm, then this is your place. Terrible. Could not get a good rest because of this extremely noisy place on Friday and Saturday nights.
Yöpyi 1 yön kesäkuussa 2023
Joanna vastasi 9.7.2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. Thank you for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,

6/10 OK

Martin

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Great staff, but hotel needs a refresh!
The staff were mostly excellent, but I was amazed to hear that tips aren’t paid to the staff concerned, at least in the bar. If that’s accurate it should change. Check in was efficient, informative and friendly. Bar prices for soft drinks are a disgrace (£2.75 for a tiny 200ml coke made it more expensive than the premium beers!!) The building looks tired and in need of a refresh throughout. I realise the industry is still in recovery, but basic things like holes in rotten window frames and cleaning windows (so that there aren’t weeks old spiders webs) really give a bad impression.
Yöpyi 1 yön kesäkuussa 2023
Joanna vastasi 21.6.2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. Thank you for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,