6/10 OK
Pekka
Matkusti ryhmän kanssa
6.7.2023
Hyvää: Huoneen mukavuus
Great opportunity missed by bad management
We had three rooms in total. The housekeeping is a disgrace: It was very random how towels were being replaced despite the fact that they were left in the bathtub as instructed. On monday your housekeeping had behaved like a tornado a power socket was lying on the floor (see picture) and they had dropped and broken my razor. The blades get shaken if they experience a heavy hit. On tuesday they had made the bed with three pillows only leaving the fourth pillow naked on the armchair.
The power socket of the floor lamp did not work leaving the room very dark in the evenings. On Monday the housekeeping had taken all the towels leaving no replacements. It had to be asked twice before new towels arrived. This delayed our evening plans.
F&B
On Tuesday at the breakfast service all the hot food was cold at 10.20 AM even there was still 40 minutes of service time left. Potato croquets were served raw on Monday and Tuesday. Also the breakfast service was rude and careless throughout our stay.
On Saturday there was a wedding making most of the public spaces inaccessible in the main building. There were no waiting staff or guidance where the normal hotel guests should be going. On Sunday it got worse as you had both a wedding and an evening marketing reception. At the latter event loud bad music continued to late hours. One could not escape it. There are a few positives. The front desk staff is very helpful and the service at Casa do Lago is excellent. Moreover, your gardening is super.
Pekka
Yöpyi 4 yötä heinäkuussa 2023
