Dear Guest,We value your opinion and the time you took to rate your stay. If you have any thoughts or suggestions about your experience, we'd be extremely grateful to hear them.Kind regardsKaren Golding

Dear LiliWe are so grateful for your glowing review and 5 out of 5 rating. Thank you for choosing our hotel and for sharing your positive experience with us.Kind regardsKaren Golding

Dear Janne,Thank you sincerely for your fantastic 5/5 review! I appreciate your positive comments about our hotel's excellent location right next to Waterloo station.We're sorry to hear that the room, especially with an extra bed, didn't meet your size expectations. Guest comfort is important to us, and we'll certainly consider this feedback for future improvements.Thank you for choosing our hotel, and we hope to have the opportunity to host you again for an even more enjoyable stay in the future.

Dear Tiia,Thank you for your wonderful 10/10 rating and for sharing your experience with us! I'm thrilled to hear that you and your son enjoyed the comfortable beds, the quiet room, and the convenient location for sightseeing.I appreciate your feedback about the breakfast, and we're glad you discovered the waffle pans, even if it was a bit later. Regarding the missing toilet brush, for health and safety reasons, we prefer to handle such matters through our housekeeping team. This ensures the highest standards of cleanliness and hygiene in our guest rooms.Thank you for choosing our hotel for your mother-and-son trip. We look forward to the pleasure of hosting you again for another exceptional stay.

Dear Leo,Thank you for your glowing 10 out of 10 scoring of our hotel! We hope to have the pleasure of welcoming you back in the future.Kind regardsKaren Golding

Dear Sari, Thank you for taking the time to complete our online Guest Satisfaction Survey with regards to your recent stay with us. At Hampton by Hilton London Waterloo, we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team in regards to any concerns. We look forward to welcoming you back to Hampton by Hilton London Waterloo in the not too distant future. Kind Regards, Mehdi

Thank you for choosing Hampton by Hilton Waterloo for your recent stay. We are delighted to see that you enjoyed your time with us and that you rated us an 8 out of 10. We appreciate your feedback and look forward to your next visit.

Dear TomiThank you for taking the time to leave us a glowing 5-star review! We are delighted to hear that you had a wonderful experience with us. Your feedback means a lot to us and motivates our team to continue providing exceptional service.We are thrilled to know that you enjoyed your stay with us and that our facilities and amenities met your expectations. It's always our aim to create memorable experiences for our guests, and we are glad we were able to do so for you.If you have any future plans to visit us again, please do not hesitate to reach out. We would be honored to welcome you back and make your next stay even more memorable.Once again, thank you for your kind words, and we look forward to hosting you again in the near future!Best regards,Mankirat Anand Duty ManagerHampton by Hilton London Waterloo157 Waterloo Road, London SE1 8XATel:00 (44) 20 7401 8080Fax: 00 (44) 20 7401 9720E-mail: Mankirat.Anand@hilton.comWeb: www.londonwaterloo.hamptonbyhilton.com/

Dear Jarkko,Thank you for your 10/10 rating. The Hampton by Hilton London Waterloo team was thrilled to read that you had such a good time with us. Our hotel prides itself with the great service our team delivers and to hear you have received this service is excellent. Your comments are highly valued as they give us an opportunity to improve those aspects, we may not be aware can cause any inconvenience. Please rest assured that your feedback has been passed on to relevant departments. Call or email us if there is anything we can help you with.We look forward to welcoming you back to us soon.Thank you,Umisha VarsaniGuest Service Assistant

I appreciate the scoring of your recent stay at our hotel, it is feedback like yours which inspire our team to deliver an excellent service. I hope our hotel lived up to all of your expectations. I would really appreciate if you could provide us with some feedback which would really help us to improve in those areas of the hotel that we may not initially be aware of that cause an inconvenience. If there is anything we could do to make your next stay 10/10, please do not hesitate to contact me. We truly hope we will have a chance of welcoming you again soon.

Dear Guillaume, Thank you for taking your time out to leave us a review. I'm glad to hear our breakfast was good for you and everything was clean, our team will be extremely happy to hear this. We hope to see you again in the future. Best Regards,

Dear Amie, I'm delighted to see you gave us a 5 out of 5 reviews. I can see you didn't leave any comments but if you would like to share anything about your experience with us then feel free to drop us an email.Kind Regards,

Dear Kenneth, Thank you for leaving us a review. It's wonderful to hear such kind words regarding your stay! The team will be happy to know that you see how eager they are to help and satisfy our guest needs. We really aim to make sure our guest has a great experience with us. We hope to see you again in the future. Best Regards,

Dear Jane, Thank you for leaving us such a nice review. I'm delighted to hear that you would definitely come back and stay with us here at Hampton by Hilton London Waterloo. It's very nice to hear that our team was friendly and helpful with directing you around.We are located in a great area and also right next to waterloo station, so I hope that was beneficial for you. We try to offer a great range and variety at breakfast, so I'm pleased this was enjoyable for you. We look forward to welcoming you back!Best Wishes,

Dear James, Thank you for taking your time to leave us a review. It's unfortunate to hear that breakfast wasn't up to standard both mornings, we really appreciate the feedback, and we take on board for any necessary improvements we need to make.We hope to see you again in the future. Kind Regards,

Dear Patrice, Thank you for taking the time to review us!It's great to hear it was good value for money. If there's anything else, you would like to share with us please get in touch. We wish to see you again in the future!Best Regards,

Dear Glen, Thank you for taking your time to leave us a review along with your feedback of your stay!I'm glad to hear your views on our staff being great, they really try to go that extra mile to make sure our guests are happy. It saddens me to hear that the bed wasn't comfortable for you, and you didn't manage to sleep well. We really take on board all feedback to improve necessary changes and to make sure our guests really have a perfect stay! We really hope to see you again in the future and that we can change your views around. Kind Regards,

Dear Peter, Thank you for taking your time to review us. I see you didn't leave any comments, if there is anything you would like to add please drop us an email as we always want to hear any feedback from our guests. Many Thanks,

Dear Ronald, Thank you for reviewing us, I see you haven't left any comments, but I would love to hear your feedback and experience with us. Kind Regards,

Dear Jadilyn, Thank you for leaving us a review and feedback on your experience with us. We are Located very well so I'm glad the location was convenient for you, and you managed to get around easily. I'm delighted to hear our staff were friendly and helpful and you had a wide variety of choice at breakfast. It saddens me to hear that the room was on the small side and the mattress wasn't comfortable for you, we thank you for the feedback as we aim to improve anything necessary to make sure our guest have a great and comfortable stay. I apologies you had to go through the fire alarm, and I understand it could be frustrating but as health and safety and our main responsibility to keep all guest safe, all actions were necessary to carry out the correct investigation and procedures to ensure everyone's safety. We hope to see you again in the future and hope we can change your view!Best Regards,

Dear Tanya, Thank you for sharing your feedback with us regarding your recent stay at our hotel.We understand that experiencing a fire alarm can be unsettling, and we sincerely apologize for any inconvenience it may have caused you. Please know that the safety and security of our guests is our top priority, and the activation of the fire alarm is a precautionary measure to ensure the well-being of everyone in the building.While we regret any disruption to your stay, it's important to note that compensation is not typically provided in situations where the fire alarm is activated as it is a critical safety measure. Our team is trained to handle such situations efficiently and to ensure that all guests evacuate the premises safely.We appreciate your understanding and cooperation in this matter, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards,

Dear Sabrina, Thank you for leaving us a 5 out of 5 reviews.I would love to hear more about your experience with us, so if you could drop us an email with any details you would like the share. We hope you come and stay with us again soon. Best Regards,

Dear Katherine,Thank you for your detailed feedback! I'm glad to hear that you enjoyed our hotel's great location, making it easy to walk to Waterloo station and explore the Thames and other major attractions. It's fantastic that you found plenty of dining options nearby and enjoyed the breakfast offerings. I do apologize for any inconvenience with the slow internet and the need to change rooms due to a broken shower, but I'm pleased that my team could assist you promptly and that you enjoyed the new room with brilliant views of the Shard. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Best Regards,Umisha VarsaniGuest Services Manager

Dear Lisa,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager

Dear Sami,Thank you so much for your glowing review! I'm thrilled to hear that you had a perfect stay with us. It's fantastic to know that our efforts to provide top-notch service and amenities were appreciated. We can't wait to welcome you back for another wonderful experience in the future!Best Regards,Umisha VarsaniGuest Services Manager

Dear Drew,Thank you for your feedback! I'm pleased to hear that you enjoyed our great location near Waterloo station and the accessibility to city buses. It's wonderful to know that you experienced top-notch customer service and found our hotel suitable for families, with a great breakfast selection. We're glad you found our proximity to Big Ben and Parliament convenient, as well as the walkable distance to Soho. I appreciate your comments and look forward to welcoming you back for another stay in the future.Best Regards,Umisha VarsaniGuest Services Manager

Dear Renato,Thank you for your positive feedback! I'm delighted to hear that you enjoyed our excellent service, comfortable and clean room, as well as the many breakfast options. It's great to know that you were able to do many things on foot during your stay. We look forward to welcoming you again soon for another memorable experience!Best Regards,Umisha VarsaniGuest Services Manager

Dear Ian,Thank you for your excellent feedback! I'm thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located near Waterloo station. It's wonderful to know that you felt safe in the area and that you appreciated the cleanliness, modernity, and amenities of our hotel room. I'm delighted that you and your children enjoyed the complimentary breakfast, especially the waffle stand! We hope to have the pleasure of welcoming you back for another fantastic stay soon!Best Regards,Umisha VarsaniGuest Services Manager

Dear Jan,Thank you for sharing your feedback with us. I'm glad to hear that you had a positive experience overall. If there are any specific areas you feel we could improve upon to make your next visit even better, please feel free to let us know. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.Best Regards,Umisha VarsaniGuest Services Manager

Dear Michael, Thank you for taking you time out to review us, I see you haven't left us any comments regarding your stay. If you wish, please send us an email on your experience with us as I would love to hear your feedback. Kind Regards,

Dear Holger,Thank you for giving us a perfect score. We're delighted that you had an enjoyable stay with us.We look forward to welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Zero,Thank you for sharing your recent stay experience with us and rating our hotel 4 out of 5. We're delighted to hear that our location suited your adventures in London and that you found your stay to be comfortable, clean, and reasonably priced, with a satisfying breakfast.Your feedback is greatly appreciated, and we look forward to welcoming you back to our hotel in the future!Kind regardsKaren Golding

Dear Luis,Thank you for your wonderful feedback and for giving us a perfect score. We're delighted that you had an enjoyable stay with us.Kind regards

Dear Roger,Thank you for your review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share this. We look forward to welcoming you back in the future.Kind regardsKaren Golding

Dear Jose luis,We are grateful for the 5 out of 5 rating you gave us.I hope we have the pleasure of welcoming you back to our hotel.Kind regardsKaren Golding

Dear John, We're delighted to receive your glowing review of our hotel. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience.I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Joan,Thank you for your feedback about your recent stay at our hotel, I am delighted to read that the location of the hotel was convenient for your travels around London. I hope we have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear Sigita,Thank you for your feedback and for rating your stay a perfect 5 out of 5. I am sorry to read about your experience, and I will be sure to share your comments with the team. I hope this won't be your sole impression of our hotel, and we look forward to welcoming you back in the future.If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Nicola,Thank you for sharing your experience of your stay with us and for your kind words about the reception staff. I'll definitely pass on your compliments to them!While most of our rooms do not include fridges, we're more than happy to assist you if you need to store items like medicine, dietary food items not provided by the hotel, or baby food. If you wish to discuss your stay further, please do not hesitate to reach out to us.Kind regardsKaren Golding

Dear Johan,Thank you very much for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay with us and found our staff friendly, beds excellent, and rooms comfortable. It's fantastic to know that our convenient location allowed you to explore popular attractions like the London Eye and Big Ben within walking distance.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Kind regardsKaren Golding

Dear IsobelWe're delighted to receive your 5 out of 5 review of our hotel. We appreciate you taking the time to sharing this with us.I hope we have the opportunity to welcome you back to our hotel in the future.Kind regardsKaren Golding

Dear Roy,Thank you for taking the time to share your experience at our hotel. I'm delighted to hear that our location was convenient for your outing in London and that you enjoyed the variety offered at our Hampton breakfast.However, I'm truly sorry to learn about the issues you encountered with the water temperature and the way it was handled by our team. Please know that this falls short of the standards we strive to maintain. I will personally inform our Front Office Manager for further review and, if necessary, retraining of the team.Once again, thank you for sharing your experience. If you would like to discuss your stay further, please don't hesitate to reach out to us. Kind regardsKaren Golding

Dear Steven,Thank you for your continued patronage and for taking the time to share your positive experience with us.I'm thrilled to hear that you've consistently enjoyed your stays with us and that our staff has contributed to making your visits pleasant.We look forward to welcoming you back for another great stay in the future.Best Regards,Reception Shift Supervisor

Dear Mark,Thank you for your feedback and your kind words. We look forward to welcoming you back in the future!Kind regardsKaren Golding