Stayed for 1 night on Saturday 30th March. From reading reviews it was advised to pick one of their newest rooms. Currently the hotel is in the middle of a huge overhaul. The new room had no phone, no iron, the shower was dreadful and the TV flicked on and off. Popped down to reception, was told its a refurb and they are sorry. Explained this is a new room and not acceptable. Another member of staff then spoke to me and was great. They covered by parking fee (£20) and gave us breakfast in the morning all paid, also they'd fix the shower and TV. On returning from our evening out we could see the shower had been fixed and the pressure was now a good force, enough to remove the bubbles off my head! The next morning we were greeted at breakfast, however, we'd only been given 1 free breakfast. Explained it was comp from the customer services and had been agreed. After 10mins or so they said on this occasion they'd do it and allowed us both to have the breakfast. Overall, poor service from the hotel, we'd driven along way, you expect a new room to provide us with the basics on arrival. Although it was sorted out, it did make what should have been a relaxed enjoyable visit to london for a wedding a painful experience.