Hello valued guest,Thank you for taking the time to leave us such helpful feedback following your recent visit to COMO Metropolitan London.We are glad to hear that you enjoyed your stay with us and we hope you managed to make full use of the great location with Hyde Park and Mayfair right on your doorstep.I am sorry to hear that the hotels breakfast reception did not meet the standards which expect of ourselves. This is very unlike our F&B team and we will address these issues with them in order to find a swift solution to avoid similar guests facing these problems in the future.I am glad to hear that you thought the team here to be friendly and I hope that we were able to help you efficiently with any requests you had during your stay.We look forward to welcoming you back very soon to COMO Metropolitan London where we will hopefully earn that 10 out of 10 score we strive for.Thank you very much.Thomas LewzeyAssistant Front Office Manager.

Dear Kim, thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

Dear Duccio, Thank you for your review. We are pleased you had another great stay with us and we hope of welcoming you back soon to COMO Metropolitan Hotel. Best regards,

Dear Wasseem, Thank you very much for your feedback for your stay here at COMO Metropolitan London. We look forward to welcoming you soon. Kind regards,

Thank you for sharing your lovely feedback following your recent visit to COMO Metropolitan London. I am delighted to read that you had such an excellent time at our Hotel and that we were able to accommodate you in a spacious, modern and clean room. We look forward to welcoming you back to our Hotel! Kind regards,

Dear Ranjit, Thank you very much for your positive feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Luis, Thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

Dear Khalid, Greetings from COMO Metropolitan London, We are very pleased that you enjoyed your stay and we look forward to welcome you back to London. Yours sincerely,

Dear Philippa, greetings from COMO Metropolitan London, We are very pleased that you enjoyed your stay and we look forward to welcome you back soon to London. Yours Sincerely,

Dear Omar, thank you for taking the time to review the hotel. I do however notice that you were not fully satisfied with your breakfast experience with us. In our records, the reservation did not include it and therefore a full charge applies. As we believe it was a misunderstanding between the front desk team and yourself, our management has offered a discount upon check out to allow off some charges. I am truly sorry that the outcome was not up to your satisfaction and please feel free to contact me should you wish to provide further feedbacks. Kind regards, Stefano Sarto Assistant Front Office Manager

Dear Janet, Thank you very much for your recent stay and your lovely feedback is definitely a motivation to the team to keep doing a great customer service. We look forward to welcoming you back in a near future. Best regards, Stefano Sarto - Assistant Front Office Manager

Dear Si, Thank you very much for taking the time to give us a great online rating! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,Tom LewzeyAssistant Front Office Manager

Dear Mr. Philip,We really appreciate you taking the time to leave us a review, We are happy to read that you enjoyed your time at COMO Metropolitan London, and that you found the price, design and the location of the hotel excellent. I hope that we have the pleasure to welcome you back to COMO Metropolitan London. Kindest regards,Imran Aarif

Dear Omer, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Giancarlo, thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

Dear KIM,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we appreciate your detailed insights as they allow us to address and improve upon the areas that fell short of your expectations.We are genuinely sorry for any confusion at check-in regarding the beverage service, and we will make sure to enhance our communication to prevent any future misunderstandings. Your safety is our top priority, and we deeply regret the inconvenience caused by the broken lock. This issue was fixed straight-away by our technical team. We are disheartened to hear about the cleanliness concerns in your apartment. This does not align with our standards, and we will be implementing additional training and quality checks to prevent such oversights in the future. Your comments regarding the dated restrooms and toiletries have been duly noted, and we will explore ways to enhance these aspects of our accommodations.Your experience with the elevator is deeply regrettable, and we will prioritize its maintenance to prevent any future disruptions, however we have double checked this with our maintenance team when you notified us and I can confirm that the lift was functioning, and I believe your family members were using it as well.We understand your disappointment, and we genuinely value your feedback as it helps us strive for continuous improvement. We would like to assure you that your concerns are being addressed comprehensively.Kind Regards,Roland RimocziAssistant Front office Manager

Dear Guest, Thank you very much for taking the time to give us your feedback. We are sorry to hear that your recent stay with us was not up to your expectations due to technical issues and the cleanliness of the shower. We appreciate you being a valuable guest and thank you for being loyal to us., We will ensure to take necessary steps to ensure this is addressed and not repeated. We are looking forward to welcoming you back to COMO Metropolitan, London, please do not hesitate to contact me should I be able to provide any further assistance.

Dear Anonymous, Thank you for your recent stay at COMO Metropolitan London. I am delighted to learn that you had a great experience in the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards,

Dear Shirlyon J., Thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

Dear Guest,Greetings from COMO Metropolitan London,We appreciate you taking the time out of your valuable day to review us. Thank you for staying with us and we are looking forward to welcome you back in the near future.Yours Sincerely,Imran Aarif

Dear Guest,Greetings from COMO Metropolitan London,We appreciate you taking the time out of your valuable day to review us. Thank you for staying with us and we are looking forward to welcome you back in the near future.Yours Sincerely,Imran Aarif

Dear Anonymous, Thank you very much for taking the time to give us your feedback! We are delighted to hear that you really enjoyed your stay with us and look forward to welcoming you back soon. Warm regards,

Dear Kevin, Thank you for your review, I am very pleased that you enjoyed your stay. We are looking forward to welcoming you back to COMO Metropolitan London, please do not hesitate to contact me should I be able to provide any further assistance. Roland Rimoczi, Assistant Front Office Manger

Dear Jane Marie,Thank you for your recent stay at COMO Metropolitan London. I am delighted to learn that you had a great experience at the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards, Roland Rimoczi - Assistant Front Office Manager

Dear Johan Nic, Greetings from COMO Metropolitan London, We are very pleased that you enjoyed your stay and we look forward to welcome you back to London. Yours Sincerely,

Dear Mr Kevin, Thank you for taking the time to write a review about your recent stay with us. We apologise for the inconvenience happened with the appliances in the room. We did our best to recover the situation, by sending the engineering team quickly to address the touchpad issue and the management also provided an alternative room with a different layout, located in a different floor. I am glad to hear that the Front Desk was attentive, however I apologise as you found reaching the various department of the hotel not so efficient. Thank you again for your feedback, and we hope to have you again as guest in the near future. Regards,

Dear Kayleigh, Greetings from COMO Metropolitan London, We are very pleased that you enjoyed your stay and we look forward to welcome you back to London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Yours Sincerely,

Dear Hamad,Thank you for your recent stay at COMO Metropolitan London. I am delighted to learn that you had a great experience in the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards, Roland Rimoczi - Assistant Front Office Manager

Dear Marcie,Thank you so much for your feedback, I am really pleased to hear that you had a great stay with us. Thank you for highlighting Robert, and me. It was our pleasure to look after both of you. I am sorry that I did not have the chance to say goodbye in person, but I hope that we will have the chance to welcome you two back very soon to COMO Metropolitan London!Best Regards,Roland Rimoczi - Assistant Front Office Manager

Dear Suood, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Mr. Viktor, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Guest, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Luca, thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Sheonagh,Greetings from COMO Metropolitan London,Thank you for your review, I am very pleased that you enjoyed your stay and I will certainly pass on your great feedback to all of the team, as there is no better praise than a “job well done”. We are looking forward to welcoming you back to COMO Metropolitan, London, please do not hesitate to contact me should I be able to provide any further assistance.

Dear Mr. La Tour Melas, Greetings from COMO Metropolitan London, we are very pleased that you enjoyed your stay and we look forward to welcome you back to COMO Metropolitan London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Yours sincerely,

Dear Phil, thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Mimi, Thank you for taking the time to review the hotel. I do however notice that you were not fully satisfied with your experience with us. If you have some time to provide me with further feedback that we can improve on please feel free to contact me. Kind regards,

Dear Bakary, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards,

Dear Ms Nadine, Thank you very much for your feedback and we hope to seeing you soon here at COMO Metropolitan London. Kind regards, Roland Rimoczi / Assistant Front Office Manager

Dear Polly Katherine,thank you very much for your valuable feedback. We are located in Mayfair therefore we are in a vibrant and busy area of the city, where many guests from all over the world come to stay. I am glad the management rectified the issue you reported and the service was quick and efficient. Please feel free to contact us if you wish to stay on a future occasion, our dedicated team will be happy to take care of your next stay and assist with our IT facilities. Kind regards, Stefano Sarto - Assistant Front Office Manager

Dear Susan,Thank you for your recent stay and delighted to see you satisfied with the stay. We all look forward to welcoming you back to the hotel. Best regards, Leo Wong Front Office Manager

Dear Mr. Duccio,Greetings from COMO Metropolitan London,We are very pleased that you enjoyed your stay and we look forward to welcome you back to COMO Metropolitan London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Yours Sincerely,COMO Metropolitan Team

Dear Philippe, Thank you for taking the time to review the hotel. I do however notice that you were not fully satisfied with your experience with us. If you have some time to provide me with further feedback that we can improve on please feel free to contact me. Kind regards, Stefano Sarto Assistant Front Office Manager

Dear Inacio, Thank you for your recent stay at COMO Metropolitan London. I am delighted to learnt that you had a great experience in the hotel. We look forward to welcome you back to the hotel in a near future again. Kind regards,Leo Wong Front Office Manager

Dear Ms. Sofia,Greetings from COMO Metropolitan London,We are very pleased that you enjoyed your stay and we look forward to welcoming you back to COMO Metropolitan London. Please do not hesitate to contact us directly should we be able to provide any further assistance. Thank you,Kind regards,COMO Metropolitan London Team

Dear INACIO,Thank you very much for your review, I am glad you had a enjoyable stay. We look forward to meeting you in the near future. Kind regards,Roland RimocziAssistant Front Office Manager

Dear Mr Mortillaro,we are sorry to read that your last stay with us was not up to your expectations. You are a valuable guest to us, and we always try to offer you the best service. However, apparently on this occasion few miscommunication happened.I will definitely address the points you have mentioned with the relevant Head of Department, to make sure that this will not happen again.I can see from your bill that the items have been removed, and at the end the payment was correct.We apologise about the Service Charge, as regular guest we thought you already knew about it.Apologising again on this occasion, we hope to have you back very soon and provide the best service you deserve.RegardsVeruska CiminoFront of House Manager

Dear Matthew,We were so delighted to learn from you that you appreciated the beauty and the atmosphere of our Hotel, Nobu, as well as the professional service, which rounded the experience off. Our goal is to make each guest feel special, so I am very pleased that we succeeded with you.I hope that we will have the pleasure of welcoming you back to our hotel in the future.Best Regards,Roland RimocziAssistant Front Office Manager