Aula
Tarkista saatavuus

Arvostelut: Chelsea Cloisters

3.5 out of 5
Chelsea Cloisters
Sloane Avenue, London, England

Arvostelut

6,8
Arvosana 10 - Loistava. 375 kautta 2070 arvostelua" "
Arvosana 8 - Hyvä. 714 kautta 2070 arvostelua" "
Arvosana 6 - OK. 478 kautta 2070 arvostelua" "
Arvosana 4 - Huono. 268 kautta 2070 arvostelua" "
Arvosana 2 - Hirveä. 235 kautta 2070 arvostelua" "

7,0/10

Siisteys

6,8/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

6,0/10

Majoituspaikan kunto ja tilat

6,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Michel

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Pratical location in the heart of Chelsea
Good location with decent size of room which is good for London
Yöpyi 2 yötä maaliskuussa 2023
Anna, Guest Relations Manager vastasi 24.4.2023
Dear Michel,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and found our location to be convenient for your needs.As you mentioned, our hotel is located in the heart of Chelsea, which provides easy access to many attractions and amenities in the area. We are glad to know that this worked well for you.We are also happy to hear that you found our room size to be decent, as we strive to provide comfortable accommodations for all of our guests.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

8/10 Hyvä

Marja

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 4 yötä helmikuussa 2023
Ana vastasi 8.3.2023
Dear Marja We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind Regards

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2020

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys
Yöpyi 3 yötä marraskuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Siisti, rauhallinen, tilava. Hyvällä paikalla, hyvät kulkuyhteydet. Hinta/laatu -suhde kohdallaan.
Yöpyi 8 yötä heinäkuussa 2019

6/10 OK

Satu

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Nice average class hotel close to tube station
This is a nice average class hotel with friendly staff. Location is good with South Kensington tube station nearby. There is also Sainsbury's supermarket very close to the hotel. There was construction work going on during our stay, but it did not bother us at all. On the contrary: our room was upgraded to a larger one, which was a nice surprise. But there was NO WIFI at the hotel rooms neither at the lobby, which was a little disappointment.
Yöpyi 2 yötä toukokuussa 2019

6/10 OK

Marianne, Helsinki

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
hyvässä paikassavilkas liikenne Sloane Av kadulla Edullisia ruokapaikkoja lähellä plus ruokakauppa Bussi 360 melko lähellä hotellia Keittiön varustelu hyvä mutta mikron käyttöohje puuttui kuten monistettu kartta lähikadiusta ja kulkuneuvoista olisi ollut kätevä.
Yöpyi 5 yötä huhtikuussa 2019

10/10 Loistava

Lotta

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Päiväretki Lontooseen
Meidät korotettiin kattohuoneistoon, vaikka olin varannut yksiön. Huoneisto oli todella miellyttävä ja iso kooltaan, mutta siellä oli muutamia asioita joita ei oltu korjattu kunnolla. Kuten WCn oven kahva joka jäi käteen. Muuten oikein mukava paikka! Henkilökunta oli ystävällistä!
Yöpyi 1 yön maaliskuussa 2019

6/10 OK

Leea

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
:(
Erittäin miellyttävä reissu Lontooseen. Aurinko paistoi ja lämmintä oli. Hotelli huone ei ollut ollenkaan sitä mitä luvattiin. Suihkuletku rikki, rappaukset irtoilivat seinistä, pyyhkeitä ei vaihdettu.
Yöpyi 5 yötä helmikuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Palvelu loistavaa. Työntekijät todella ystävällisiä.
Yöpyi 3 yötä tammikuussa 2019

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä kesäkuussa 2018

6/10 OK

Ann-Christine

Huonoa: Siisteys ja majoituspaikan kunto ja tilat

4/10 Huono

ismo, Turku

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hirveä meteli öisin, liikenteen melu häiritsi, ikkunoita ei saanut täysin kiinni, lattiat likaiset, wc jäänyt siivoamatta (haisi virtsalle) sohva olohuoneessa likainen,
Yöpyi 4 yötä marraskuussa 2017

8/10 Hyvä

Jani

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Rauhallinen ja hyvä sijainti.
Hinta/laatusuhde kohdillaan. Hyvät kulkuyhteydet. Huone siisti, mutta hieman turhan kuuma koska ei ilmastointia.

6/10 OK

Tarkistettu asiakas

Korvatulpille käyttöä
Huoneistohotelli hyvällä sijainnilla South Kensingtonin metroaseman lähellä. Ruokakauppa nurkan takana. Ei luvatttua mikroa, mutta pieni hella+uuni keittohaluisille. Wifi ok. Huoneistomme oli kadulle päin, joten liikenteen +baareista palaavien meteli ymmärrettävää Lontoon melutasoa.En suosittele huonounisille. Ikkunoita ei saanut suljettua kokonaan, osa 3 cm raollaan. Osa ikkunoista säröillä, ilmeisesti joku muukin olisi halunnut saada ne kiinni kokonaan. Pimennysverhot. Yksi lämpöpatteri 3:sta toimi. Huoneistossa oli "lauta"lattia, joka ikkunan edestä rikki/tippunut välipohjaan...Makuuhuoneen sänky erinomainen ja isot vaatekaapit plussaa. Olohuoneen vuodesohva rimapohjainen ja osa rimoista puuttui kokonaan. Tyynyt vanhoja, pikkuryyneille kuluneita.Kylppärissä amme ja riittävä vedenpaine sekä lämmintä vettä. Remontilla ja hankinnoilla tästä saisi loistavan majapaikan.

8/10 Hyvä

Harri, Turenki

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Nice hotel, the shower was not that good, very very little pressure in the shower so it took a lot of time to rinse my hair. Other then that I would go there again.

4/10 Huono

mika

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

6/10 OK

Nohemy

The positive is the location, as it is near an underground station, buses and convenience stores. However, construction is going on in a building nearby. I was given a room directly facing this construction and was unable to rest past 7am. Also, some areas inside the hotel are currently undergoing remodeling. The room given to me was very, very far from stairs, elevators or any escape routes. More attention to details is needed in the refurbishment of these rooms. I was traveling alone and my room was so far removed that I felt really unsafe at times.
Yöpyi 4 yötä toukokuussa 2024
Nadia E.B- Guest Experience Manager vastasi 28.5.2024
Dear Guest,Thank you for taking the time to share your feedback about your stay at Chelsea Cloisters. We greatly value your input, as it helps us to continually enhance the experience for our guests.We are sorry to hear that your stay did not meet your expectations and that you were not completely satisfied with our service. Please rest assured that we will take the necessary steps to improve the quality of the services mentioned.We hope to have the opportunity to welcome you again soon.Sincerely

8/10 Hyvä

Scott

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
We liked that we could eat in or out. Unfortunately the room we had was only single glazed and over the road from our room was a Sainsburys local that had late night deliveries.
Yöpyi 2 yötä toukokuussa 2024
Nadia E.B- Guest Experience Manager vastasi 28.5.2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we also acknowledge your concerns regarding the loud noise during your stay. We apologize for any inconvenience this may have caused you. Please rest assured that we take your feedback seriously, and we are actively working to address the issue and implement measures to ensure a more peaceful environment for our guests in the future.We truly value your feedback as it helps us improve our services and facilities continuously. Your satisfaction is our top priority, and we are committed to providing you with a more enjoyable and comfortable experience during your future visits.Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay.Warm regards,

6/10 OK

fredrick

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
the lift didn't work, although one did. The room was incredibly noisy as traffic continued throughout the night and the windows were leaky. The shower head was lose and sprayed all over the room unless one held it. The people that worked there were wonderful and were fully aware of the hotel's drawbacks
Yöpyi 4 yötä toukokuussa 2024
Nadia E.B- Guest Experience Manager vastasi 28.5.2024
Dear Guest,Thank you for taking the time to share your feedback about your stay at Chelsea Cloisters. We greatly value your input, as it helps us to continually enhance the experience for our guests.We are sorry to hear that your stay did not meet your expectations and that you were not completely satisfied with our service. Please rest assured that we will take the necessary steps to improve the quality of the services mentioned.We hope to have the opportunity to welcome you again soon.Sincerely,

2/10 Hirveä

Meltem

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Nadia E.B- Guest Experience Manager vastasi 20.5.2024
Dear Guest,Thank you for taking the time to share your feedback about your stay at Chelsea Cloisters. We greatly value your input, as it helps us to continually enhance the experience for our guests.We are sorry to hear that your stay did not meet your expectations and that you were not completely satisfied with our service. Please rest assured that we will take the necessary steps to improve the quality of the services mentioned.We hope to have the opportunity to welcome you again soon.Sincerely,

8/10 Hyvä

Sonia

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Quick. response to any.request. Great location. Dining nearby. Shopping about several blocks away. Grocery store next door. Apartments are adequate.
Yöpyi 5 yötä toukokuussa 2024
Nadia E.B- Guest Experience Manager vastasi 18.5.2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Hyvä

Tania, Mount Stewart

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä toukokuussa 2024
Nadia - Guest Experience Manager vastasi 16.5.2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 OK

Kathryn

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The clerks were helpful, but they put me in a room at the ground level. There was little air circulation in the room, so you had to open the windows, but there were no screens on the windows and it was unsafe to sleep at night, anybody could have crawled in the window right from the street. When I told the clerk about it, they didn't seem too concerned because thatvhave CCTV. I asked for a fan to help for circulation. They said they would bring one, but never did. So probably best to stay above the first floor if you're able. I Would strongly advise that they get some kind of screens on the windows to protect from bugs and especially for safety purposes on the ground floor. Also there was no wifi. I have never been in a hotel before that had no Wifi. They did set up a WhatsApp connection so that you could ask them any questions And they were quite quick to respond to your query, even though they didn't always follow through in the way I would Have light.
Yöpyi 3 yötä toukokuussa 2024
Nadia E.B- Guest Experience Manager vastasi 14.5.2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 Loistava

Nicola

Matkusti perheen kanssa
It’s always a bit like coming home when I stay at the Chelsea Cloisters as I lived on Kings Road as a child.
Yöpyi 2 yötä toukokuussa 2024
Nadia E.B- Guest Experience Manager vastasi 13.5.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 Hirveä

Ashraf

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms are very poorly finished .
Yöpyi 4 yötä huhtikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 7.5.2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 Hyvä

FABIO

Matkusti perheen kanssa
Hyvää: Siisteys
It would be appreciate a bit of maintenance and repairs in the apartments. we changed apt because the bathroom conditions were very poor ( tiles broken, window glass broken, ruined furniture). Or maybe, we were simply unlucky this time while checkin'in and not every apt is in neglected conditions.
Yöpyi 5 yötä huhtikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 1.5.2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Loistava

James

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel does a great job of keeping the property and the rooms clean during your stay. Rooms come with everything you need and it feels very safe inside. Very easy walk to South Kensington Station to get into the city as well.
Yöpyi 11 yötä huhtikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 30.4.2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

2/10 Hirveä

SUNA

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 30.4.2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

6/10 OK

Janet

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Needs repairs and updates done. Floors were very uneven areas of the floor was soft and spongy. Not handicap accessible only one elevator available as the other elevator was down for a repair.
Yöpyi 11 yötä huhtikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 19.4.2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

6/10 OK

James

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
My only complaint is that despite the booking being for three adults, there was no bedsheet, pillow cases or duvet cover provided for the pullout bed. The pillows and duvet were found in the bedroom, but no actual bedding. It was late and I was tired after being at the hospital, so I slept in my clothes as it was, but this raises some concerns about how many other people have used the duvet, pillows and sofa-bed without bedding, and that someone else will now use it after me, clean though I am. Otherwise, everything else was great, and it was perfectly located for access to the Royal Brompton hospital.
Yöpyi 1 yön huhtikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 19.4.2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

10/10 Loistava

Paul, Sheffield

Hyvää: Siisteys
Yöpyi 2 yötä huhtikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 11.4.2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Loistava

Maria

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy amables. Teníamos un apart, y la verdad muy completo. Supermercado cerca
Yöpyi 3 yötä maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 5.4.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Loistava

Livinia

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
No frills so reasonable costs. Didn’t realise internet access was an extra so had to re-dress (having gone to bed) to go down to reception to enable.
Yöpyi 1 yön maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 8.4.2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Loistava

Alice

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 2.4.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Loistava

Mila

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Super! This is our first trip to London and we are so glad we found this hotel. The location is perfect, the service is great, (reception is helpful with any question and very friendly) Very clean and nice room with an incredible view (especially at night) In the room has everything necessary for a family. And what is important is the ability to cook & It helps a lot, especially when you are traveling with a small child. The only thing I didn't like was the smell when we checked in. But we quickly resolved this issue and continued to have a great time here without any pretensions. I will definitely come back again. I recommend this hotel for those who value their time and save money.
Yöpyi 3 yötä maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 9.4.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Loistava

Bronwyn

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Front desk staff Natalia and Sam are very friendly and helpful. Thank you for a great stay!
Yöpyi 11 yötä maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 26.3.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 Hirveä

Calixto

Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location is good as close to lot of Chelsea things but the area thanks to this building and the 24/7 besides is full of dodgy people . Place is full of prostitution, young backpackers and strange people . Never seen a room so dirty and disgusting in my life , how is this place allowed to operate legally is incredible
Yöpyi 3 yötä maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 30.4.2024
Dear Guest,Thank you for sharing your feedback. We take all comments seriously and strive to ensure the comfort and safety of our guests. However, I must clarify that the description of the area and the state of our accommodations does not align with our standards or the reality of our establishment.Chelsea is a vibrant neighborhood with a diverse community and a rich cultural heritage. While it is true that our location provides convenient access to many attractions, we do not tolerate any illegal activities in or around our premises. We have security measures in place to ensure the safety and well-being of our guests at all times.Regarding the cleanliness of our rooms, we take pride in maintaining high standards of cleanliness and hygiene. Our housekeeping team works diligently to ensure that all rooms are thoroughly cleaned and sanitized before each guest's arrival. If any issues are reported during your stay, we encourage guests to reach out to our reception team immediately so that we can address them promptly.We apologize if your experience did not meet your expectations, and we appreciate your feedback as it helps us to continually improve. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.Regards,

8/10 Hyvä

Dilip, Poway

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay at a strategic location in Central London. The managers made it very convenient for us to extend our stay to two days and made necessary provisions.
Yöpyi 1 yön maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 18.3.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 Loistava

Derik

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very convenient location. Loved all the amenities in the room. Really helped us save on laundry and not eating out all the time. Perfect for the 2 of us.
Yöpyi 8 yötä maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 18.3.2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Hyvä

McCall

Hyvää: Siisteys
Great for what was needed. Basic up keep is stringly needed. Parking was a joke.
Yöpyi 2 yötä maaliskuussa 2024
Nadia E.B- Guest Experience Manager vastasi 18.3.2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Loistava

Katina

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 5.3.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

8/10 Hyvä

IORI

Yöpyi 2 yötä helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 29.2.2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 Loistava

Rosa Margarita

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Es mi primera vez en londres ,entre 300 obciones elegi este hotel por los buenos comentariosde las personasque se alojaron alli, me gusto todo de la habitación, nos atendieron muy bien ,pequeña la habitación pero muy comoda ,con todo lo necesario, al final me fui contenta
Yöpyi 10 yötä helmikuussa 2024
Nadia - Guest Experience Manager vastasi 26.2.2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

6/10 OK

haluk

Liikematkailija
So so.
6 minutes walking distance the metro. needs renovation. Bathroom is quite small and old. . Nothing special
Yöpyi 2 yötä helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 26.2.2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 Hyvä

JENNIFER

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 23.2.2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 Loistava

Adriana

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The staff so incredibly helpful. Nadia is the absolute best! My family and I visited from NY for a birthday celebration and we were accommodated to the upmost. I was even contacted after check out when we left behind our keys. Great for walking to museums and small cafes.
Yöpyi 3 yötä helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 22.2.2024
Dear Adriana,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 Hyvä

Lindsay

Matkusti perheen kanssa
Hyvää: Siisteys
Good stay in London
Property had everything we needed but the temperature in the room was too hot. No heating was on and when reported nothing seemed to be done. The windows open too far to be safe with youngsters around. Otherwise great location and having the means to prepare meals was brilliant.
Yöpyi 3 yötä helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 23.2.2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

8/10 Hyvä

Mr

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 21.2.2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 OK

William

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2024
Nadia E.B- Guest Experience Manager vastasi 20.2.2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,