Good morning, Thank you for your preference in Citadines Holborn - Covent Garden, and for your valuable feedback. It was a pleasure having you as our guest and hope in seeing you again in the future. Kindest regards Dimitri Front Office Team

Dear Michelle, thank you for taking the time to leave us a review! I am sad to hear your stay was not satisfactory. We started the full refurbishment of our property and I hope you will give us another chance by staying in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Michelle, thank you for taking the time to leave us a review! I would love to know more about your impressions and feedback. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our newly renovated rooms!Kind regardsDalibor

Dear Irene,Thank you so much for your wonderful review! We're delighted to hear that you appreciated the thoughtful touches we strive to provide in our rooms, such as quality towels, toiletries, and a good shower. Ensuring our guests have everything they need for a comfortable stay is always our top priority, and we're pleased to hear that you found the amenities to your satisfaction.It's also fantastic to know that you found our reception staff to be knowledgeable and friendly. We pride ourselves on delivering excellent service, and we're thrilled that our team was able to enhance your experience with their expertise and hospitality.Thank you once again for choosing to stay with us, and for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

Hi Andrew, thank you for taking the time to leave us a review. I am sorry you were disappointed by your stay. Your comments about the bed has been noted and our maintenance team has been dispatched so that this issue can be investigated. We started the full refurbishment of our property and we hope you will give us another chance by staying in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Karen, Thank you so much for choosing to stay at Citadines Holborn-Covent Garden London and for taking the time to review your recent stay. We are glad that you had a good stay with us and we appreciated your valued feedback. I am delighted that you found the value, sleep quality and service to your liking as we strive to provide the best guest experience possible. Thank you for giving us a suggestion regarding more space needed for the toiletries and we have already forwarded it to the management and we are going to take that into the suggestion. Thank you once more for sharing your comments with us and we look forward in welcoming you again in the future.

Dear Danielle, thank you for taking the time to leave us a review. I am sad you were disappointed by your stay and that we were unable to act on your request for a double bed. Unfortunately these requests are subject to availability and I am sad we were unable to help you on your arrival day due to our hotel being fully booked and having no availability to change your room. I hope you will give us another chance in the future. Regards, Selma Tran-Van / Front Office Manager

Dear Dat, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you would love to come back. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Kimmy, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that will visit us again. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Liliana, thank you for taking the time to leave us a review! I am glad you enjoyed our central and well-connected location. I am sorry you had some issues with noise in your room, please rest assured that an investigation is ongoing and this will be actioned so that it does not happen again. Due to our ongoing refurbishment, our contractors had to work on the hot water pipes during a certain period as mentioned to you the day before. I am sorry this created discomfort during your stay and I hope you will give us another chance soon by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Keita, thank you for taking the time to leave us a review! I am glad you had a pleasant stay with us and that you particularly liked the kitchen area of the apartment, how comfortable and easy it was to use. I am glad that you will be thinking of us for your next trip! We started the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Sylvia, thank you for taking the time to leave us a review! I am glad you enjoyed a comfortable stay with your cat and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us however I am sorry that you were unable to reach your preferred temperature in the room. The matter will be investigated so that this issue does not happen again. We started the full refurbishment of our property and we would love to welcome you back in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Catia, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the full refurbishment of our property and would love to welcome you back in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Helena, thank you for taking the time to leave us a review. I am sorry your stay was disappointing and that you were stuck in one of our lift for 30 minutes. Our security and safety procedures were followed and I am glad you were able to reach your room safely after this incident. We tried to contact you via phone and email however, unfortunately, we were unable to reach you. We started the full refurbishment of our property and I hope you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Radhika, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. You mentioned our staff was friendly and helpful and I am gas we impacted your stay positively. I am sorry you did not have a good WiFi connection and we will do our best to remedy this as your comment has been forwarded to our maintenance team. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Ludovic, thank you for taking the time to leave us a review! I am sorry that you stay with us was not satisfactory. We would love to hear more about what we could do to improve. We started the full refurbishment of our property and I hoe you will give us another chance by staying in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Shamsul, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our staff that you described as incredibly helpful and professional. We try to give our guests the best experience possible and I am delighted that we impacted your stay positively. I am glad we were able to help with your heating issue! We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Sharon, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We are in the middle of the full refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Ching Man, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We started the refurbishment of the property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Bijan, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our central and well-connected location, in Holborn Covent Garden. We started the refurbishment of the property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Lara, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We started the full refurbishment of our property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Sara, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us and that you particularly liked our convenient location, in Holborn Covent Garden. We started the refurbishment of the full property and would love to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Luc, thank you for taking the time to leave us a review! I am glad you had a pleasant stay with us and that you particularly liked the complimentary coffee machine in the lobby. You also mentioned you enjoyed our central and well-connected location, in Holborn Covent Garden. I am sorry you were disappointed by the room and its soundproofing. Your comments have been noted and will be actioned as we are currently in the middle of the full renovation of the property. We hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Hi Lyette, thank you for taking the time to leave us a review! I'm glad you enjoyed your stay with us and would love to hear more about what you liked about your stay and what we could have done better. Do not hesitate to contact us directly. We started the refurbishment of our property and would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Guest, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Georgina, thank you for taking the time to leave us a review! I am glad you enjoyed your stay with us. We started the full refurbishment of our property a few weeks ago and I hope to welcome you back soon, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager