Luksussviitti, 1 makuuhuone, parveke, kaupunkinäköala | Ylelliset vuodevaatteet, tallelokero huoneessa
Tarkista saatavuus

Arvostelut: Dukes London

5 out of 5
Dukes London
35 St James's Place, London, England

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 672 kautta 1005 arvostelua" "
Arvosana 8 - Hyvä. 201 kautta 1005 arvostelua" "
Arvosana 6 - OK. 78 kautta 1005 arvostelua" "
Arvosana 4 - Huono. 32 kautta 1005 arvostelua" "
Arvosana 2 - Hirveä. 22 kautta 1005 arvostelua" "

9,4/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön elokuussa 2019
Lucica vastasi 23.9.2019
Dear Guest, Thank you for sharing your recent experience with me and my team. We all very much look forward to welcoming you back with us again soon. Kind Regards, Lucica Rosu Guest Relations Manager lucicarosu@dukeshotel.com

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Palvelutaso ja osaaminen heikkoa. Hotelli ratsastaa vanhalla maineella ja sijainnilla!
Yöpyi 2 yötä elokuussa 2017
Managing Director vastasi 11.8.2017
Dear guest , Thank you for the wonderful feedback and for staying at DUKES LONDON , We look forward to your return Kind regards

10/10 Loistava

Larsen

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Loistava henkilökunta.
Mahtava sijainti hyvällä henkilökunnala ja mahti baari.
Clementina Scarpato vastasi 16.10.2022
Dear Mr. Larsen,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Best regards,Clementina ScarpatoAssistant Front Office Manager

10/10 Loistava

Jarmo P.

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Toinen kerta jo toden sanoo...
Olin toista kertaa tässä hotellissa joka on yksi upeimpia hotelleja koko Lontoossa. Laadukas, hiljainen ja lähellä kaikkea. Henkilökunta erittäin ammattitaitoista, joka on tottunut palvelemaan. Itselläni ensimmäisenä yönä tuli häiriötä baarin sikariterassilta, kun huone sijaitsi sen yläpuolella, huone vaihdettiin heti seuraavana päivänä todella mallikkaasti. Hotellin baari, James Bond perinteitä vaalien, on aivan omaa luokkaansa idyllisyytensä osalta. Menen varmasti uudelleen ko hotelliin! Huom! Ei perhehotelli, ainakaan pienille lapsille!
Clementina Scarpato vastasi 16.10.2022
Dear Mr. Jarmo P.,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Best regards,Clementina ScarpatoAssistant Front Office Manager

10/10 Loistava

Larsen

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Mahtava hotelli keskellä kaupunkia.
Ei voisi olla mukavempaa hotellia viikonloppu reissua varten. Loisto sijainti sekä huippu baari.
Clementina Scarpato vastasi 16.10.2022
Dear Mr. Larsen,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Best regards,Clementina ScarpatoAssistant Front Office Manager

10/10 Loistava

Larsen

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Pitälle viikonlopuleelle loistava sijainti.
Rauhallinen, siisti ja hyvin hoidettu paikka loisto sijanilla. Kaikki palvelut ja nähtävyydet käden ulottuvilla.
Clementina Scarpato vastasi 16.10.2022
Dear Mr. Larsen,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Best regards,Clementina ScarpatoAssistant Front Office Manager

6/10 OK

Margaret Ellen Cronebaugh

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The staff was very accomodating and friendly. The room was very tired-worn carpets, chipped paint and poor lighting.
Yöpyi 5 yötä huhtikuussa 2024
Lucica vastasi 28.4.2024
Dear Ms Cronebaugh,Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your insights and want to ensure that every aspect of your experience meets your expectations.We're thrilled to hear that you found our staff accommodating and friendly. Providing exceptional service is a top priority for us, and it's always rewarding to know when our efforts have made a positive impact on our guests.However, we're disappointed to learn that your room did not meet the standards we strive to maintain. Please accept our sincerest apologies for any inconvenience caused by the tired-worn carpets, chipped paint, and poor lighting. Your feedback is invaluable to us, and we will address these issues promptly to ensure they are rectified for future guests.We hope that despite these shortcomings, you were able to enjoy your overall stay with us. Should your travels bring you back to our area, we would be honored to have the opportunity to exceed your expectations and provide you with a flawless experience.Once again, thank you for sharing your feedback with us. If there is anything else we can assist you with or if you have any further comments, please do not hesitate to reach out to us.Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

RAFAEL

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved everything about it
Yöpyi 4 yötä huhtikuussa 2024
Sylwia vastasi 26.4.2024
Dear RafaelThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

6/10 OK

Bilal

Hyvää: Henkilökunta ja palvelu
Staff was very nice. Property is old style which can be an attraction for some folks.
Yöpyi 3 yötä huhtikuussa 2024
Sylwia vastasi 26.4.2024
Dear BilalThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 Loistava

Yuria

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely historical place, well kept, clean, and professional staff. Loved every moment while staying.
Yöpyi 3 yötä huhtikuussa 2024
Sylwia vastasi 26.4.2024
Dear YuriaThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 Loistava

Scott, New York

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love it!
Yöpyi 1 yön huhtikuussa 2024
Sylwia vastasi 26.4.2024
Dear ScottThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Loistava

Jane

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful stay. Lovely friendly staff who are incredibly helpful. Felt very safe and looked after as a single traveller. Highly recommend
Yöpyi 1 yön huhtikuussa 2024
Sylwia vastasi 26.4.2024
Dear JaneThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful staff. Excellent bar and restaurant.
Yöpyi 1 yön huhtikuussa 2024
Sylwia vastasi 26.4.2024
Dear ThomasThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

10/10 Loistava

Julie

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property in a safe and well-located area of London. Located in the back yard of Buckingham Palace, St. James Palace, and blocks from Piccadilly Circus, Duke’s is most convenient. Charming decor, comfortable beds and pillows, generous sized bathrooms, you will want for nothing. The staff goes above and beyond! Jose at the front desk was always so much more than kind! I wish I had gotten more names to be able to recognize the other staff members. They were genuinely helpful! Just ask and they will find a way to make it happen. The restaurants and the room service were wonderful! The Great British Restaurant was fantastic! The salmon was one of the best meals I’ve ever had. The Irish soda bread was incredible and the seaweed butter was sublime. The steak was good and the side of carrots were done well. Once again, the service was the best part! Above and beyond expectations! I would highly recommend Duke’s for a wonderful stay in London. I’m looking forward to returning soon. I would have one small recommendation, please upgrade the toilet tissue. Every other detail is so well thought out, this one should be too.
Yöpyi 3 yötä huhtikuussa 2024
Sylwia vastasi 26.4.2024
Dear JulieThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest Relation Manager

8/10 Hyvä

Mercedes

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 2 yötä maaliskuussa 2024
Sylwia vastasi 26.4.2024
Dear MercedesThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Loistava

Michael P

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Bar is Classic.
Yöpyi 4 yötä maaliskuussa 2024
Lucica vastasi 3.4.2024
Dear Michael,Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future for another excellent experience.Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Patricia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Magnífica atención
Yöpyi 4 yötä maaliskuussa 2024
Lucica vastasi 31.3.2024
Dear Patricia,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Lucica vastasi 31.3.2024
Dear John,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Thomas

Yöpyi 5 yötä maaliskuussa 2024
Lucica vastasi 31.3.2024
Dear Thomas,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Valciria

Great
Yöpyi 1 yön helmikuussa 2024
Lucica vastasi 2.3.2024
Dear Ms De Oliveira,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

NEIL

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä helmikuussa 2024
Lucica vastasi 24.2.2024
Dear Neil,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Michael, New York

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The definition of luxury is professionalism and customer service. Dukes Hotel lives up to its standards by offering old-world hospitality and family-style service in the heart of Mayfair. When an unforeseen change happened on my reservation the staff acted with compassion and offered their best efforts to resolve the issue and provide me a pleasant stay. They went above and beyond to make sure I left a happy customer. Dukes Hotel is my go-to home away from home in London. I look forward to my next stay at Dukes and to the memorable fine dining experiences at their Great British Restaurant. 10/10
Yöpyi 7 yötä helmikuussa 2024

10/10 Loistava

Peter

We love it at the Dukes, 2nd time we have stayed there and will definitely stay again
Yöpyi 2 yötä helmikuussa 2024
Lucica vastasi 24.2.2024
Dear Peter,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Hyvä

Vincenzo, New York

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä helmikuussa 2024
Lucica vastasi 10.2.2024
Dear Vincenzo,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

8/10 Hyvä

Renay

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
London hotels can really be hit and miss but the room we had at Dukes was really good - comfortable bed, gorgeous shower, huge soft towels, really quiet. The only reason I can't give it a 5 star is due to no fault of the hotel and the issue was very well handled by the staff but there was no water the next morning. No shower or toilet flushing. Beyond the hotel's control. And I would go stay there again.
Yöpyi 1 yön helmikuussa 2024
Sylwia vastasi 5.2.2024
Dear RenayThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura Guest Relation Manager

10/10 Loistava

Christopher Sloan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Quintessential London. Wonderful experience.
Yöpyi 3 yötä tammikuussa 2024
Sylwia vastasi 29.1.2024
Dear Mr SloanThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia UraGuest relation manager

10/10 Loistava

Mario

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 4 yötä tammikuussa 2024
Lucica vastasi 10.2.2024
Dear Mario,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Jorulv

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Lucica vastasi 10.2.2024
Dear Jorulv,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Simon

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Lucica vastasi 24.2.2024
Dear Simon,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Nels

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The best old school London
If you want classic London then this is the place to be. Old school with great service and attention to detail.
Yöpyi 2 yötä tammikuussa 2024
Sylwia vastasi 29.1.2024
Dear NelsThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel! British charm!!
The hotel was in a great location! The staff went over and above to help with anything we needed! Housekeeping did a fantastic job each day and the breakfast was delicious! We ordered room service the last day before heading to the airport and it was delivered hot very quickly!
Yöpyi 3 yötä tammikuussa 2024
Sylwia vastasi 29.1.2024
Dear SusanThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

10/10 Loistava

Anthonie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Old-fashioned luxury
Located in a little side street, hidden so well it needs a little sign on the wall so you don't miss it! From the moment I passed the threshold, I found the service very attentive. The veal tomahawk I had for dinner tasted as good as it looked, and the wine pairings were very much on point. My room looked out on the quiet little square and was quiet and pleasantly warm, with less noise from the hallway than I would have expected. The thick, solid door may have played a part in this. Although the breakfast is an optional extra, I found it worth paying for as it is cooked to order.
Yöpyi 2 yötä tammikuussa 2024
Sylwia vastasi 29.1.2024
Dear AnthonieThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Ura

4/10 Huono

ALBERTO

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Lucica vastasi 10.2.2024
Dear Alberto,Thank you for your feedback regarding your recent stay with us at DUKES LONDON. I am very sorry that you left the hotel less than satisfied with certain services you received. We all take great pride in providing our guests with the highest standards of service, and for this reason I am sorry that we failed to meet your expectations on this occasion.We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Edward

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Staff very helpfull and friendly.
Yöpyi 2 yötä tammikuussa 2024
Lucica vastasi 10.2.2024
Dear Edward,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Highly recommendable
great older boutique hotel in a fantastic location. Very professional and friendly staff.
Yöpyi 1 yön tammikuussa 2024
Lucica vastasi 12.1.2024
Dear Robert,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Katriona

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
London beginning of January
I have stayed several times and the staff are very nice and the location is perfect for me
Yöpyi 1 yön tammikuussa 2024
Lucica vastasi 13.1.2024
Dear Katriona,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Margaret

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dukes is wonderful. It's like being in your own home. The staff is accommodating and very friendly.
Yöpyi 4 yötä tammikuussa 2024
Lucica vastasi 13.1.2024
Dear Margaret,We are honoured to receive such kind words from you, our loyal guest. Your continued support means the world to me and our team and it truly is a pleasure to welcome you back to your home in London, each and every time.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Makenzie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved this boutique hotel! I would definitely recommend! It is very cute, quiet, and the staff is AMAZING! 10/10
Yöpyi 4 yötä joulukuussa 2023
Lucica vastasi 10.2.2024
Dear Makenzie,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Margaret, Millbrook

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect boutique hotel to satisfy your needs in the middle of Mayfair - close to shopping, sites and restaurants
Yöpyi 8 yötä joulukuussa 2023
Lucica vastasi 12.1.2024
Dear Margaret,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.Our location is frequently highlighted as being exceptional - we are right in the very heart of the city with many of the main attractions and world class shopping within walking distance. We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Jacqueline

Yöpyi 8 yötä joulukuussa 2023
Lucica vastasi 10.2.2024
Dear Jacqueline,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Ellen e

Yöpyi 6 yötä joulukuussa 2023
Lucica vastasi 6.1.2024
Dear Ellen,Thank you for your wonderful review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

6/10 OK

MAURICIO

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
EN GENERAL CONSIDERO QUE NO PUEDE SER CONSIDERADO UN HOTEL 5 ESTRELLAS, PRINCIPALMENTE POR EL ESTADO Y SERVICIO DE SUS INSTALACIONES. PARA MI ES UN HOTEL 4 ESTRELLAS Y EL PRECIO PAGADO ES ALTO.
Yöpyi 4 yötä joulukuussa 2023
Lucica vastasi 6.1.2024
Dear Mauricio,Thank you for your feedback regarding your recent stay with us at DUKES LONDON. I am very sorry that you left the hotel less than satisfied with certain services you received. We all take great pride in providing our guests with the highest standards of service, and for this reason I am sorry that we failed to meet your expectations on this occasion.We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Mandi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent location and service!
Yöpyi 6 yötä joulukuussa 2023
Lucica vastasi 25.12.2023
Dear Mandi,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Brian Tsun Yue

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic stay. A quiet and classy British experience tuck inside the corner of green park.
Yöpyi 2 yötä joulukuussa 2023
Sylwia vastasi 23.12.2023
Dear Brian Tsun YueThank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Sylwia Guest Relation Manager

10/10 Loistava

Sally

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä joulukuussa 2023
Lucica vastasi 25.12.2023
Dear Sally,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Donna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was our first time visiting London. Dukes made it really special! This hotel is classy, safe and a real treat to stay in.
Yöpyi 7 yötä joulukuussa 2023
Lucica vastasi 20.12.2023
Dear Donna,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Kind Regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä joulukuussa 2023
Lucica vastasi 25.12.2023
Dear Guest,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager

6/10 OK

Craig

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Quaint, charming but not comfortable
I have stayed at the Dukes many times in the last 15 years. It is comfortable and friendly with a certain charm. Unfortunately I feel unable to stay there again. Starting with the positive, the bed is comfortable, the rooms clean and the food good. However the hotel is tired, the lift, a quaint contraption, failed 3 times while we were there, the bathroom is a bit rough around the edges with sealant missing from joints and there is absolutely no drawer storage in the room for clothes. Beyond this it is impossible to actually experience the charm and comfort that is undeniably possible. In the drawing room there are never tables available as they are all booked by non residents, all of them, all of the time. There is a reason for this, the food is excellent, the afternoon tea to die for - but want to sit and read the Sunday paper or a book, no that isn’t possible as that table is reserved. Every time I asked for a table I was met with incredulity as if I could assume such a thing. It got tiring. Similarly with the bar, a famous martinis lounge, that also requires a reservation, so no relaxed dropping in. Quaint it most certainly is, but comfortable - not in the slightest
Yöpyi 3 yötä joulukuussa 2023
Lucica vastasi 20.12.2023
DearCraig,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. Naturally, I was disappointed to hear that there were some aspects of your stay that fell short of our usual DUKES standards. Our goal is simply to provide our guests with a warm, professional, and friendly service; ensuring we do all in our power to deliver an experience that is enjoyable and memorable. It is our genuine wish to welcome you back to DUKES LONDON once again as I am confident that we can not only meet, but surpass, your expectations in the future. Our team remain at your complete disposal should we be able to assist with anything at all.Kind Regards,Lucica RosuSenior Guest Relations Manager

8/10 Hyvä

Clay

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice old hotel
Lucica vastasi 10.2.2024
Dear Clay,Thank you for your review. I am delighted to hear that you truly enjoyed your recent visit. I will happily share your kind words with the entire team. In the meantime, we look forward to welcoming you back to DUKES LONDON in the near future. Kindest regards,Lucica RosuSenior Guest Relations Manager

10/10 Loistava

Erik

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Lucica vastasi 25.12.2023
Dear Erik,Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. We were all delighted to hear that you enjoyed your stay.We all very much hope to have the opportunity to welcome you back to DUKES LONDON soon and please do not hesitate to contact our team directly should there be anything at all we can assist with. Wishing you a wonderful festive season.Kind Regards,Lucica RosuSenior Guest Relations Manager