The hotel staff was very polite and friendly, with everything going smoothly. Our room (1 single, 1 double bed) was tidy and decently sized, with well enough room to fit three people without ever feeling cramped. WiFi connection was good and TV in the room worked well, and the coffee and tea in the room restocked daily. Overall a calm and nice place, definitely enjoyed my stay here. Only real negative is that despite its name, the hotel is about a half hour walk away from Tower Bridge. Nearest tube station is also a 10-15 minute walk away, but there are a few buses that stop right out front.