Dear Guest, Thank you very much for your review and high score. Your feedback is very important to us. We use your feedback to improve our standard to satisfy our guest. We hope to be able to welcome you back here in in Holiday Inn Express Victoria, London. Kind regards, Meechai Guest Service Agent

Dear Guest, Thank you very much for your review and high score to us. Your feedback is very important to us. We try to keep our standard to satisfy our guests. If you ever come back to stay with us again, please let's know your preference of staying, so we can assign your room that you were before. If you need any further assistance, please don't hesitate to contact us. Kind regards, Meechai Guest Service Agent

Dear Jenny, Thank you for staying with us and taking time to write about the hotel. We are glad to learn that you like the hotel, staff, location and found the breakfast adequate. The hair dryer is kept behind the ice bucket probably that's what made difficult to notice. Thanks for pointing this out.

Thank you for booking with us and providing us with your feedback. Kind regards, Sachin Shrestha General Manager

Dear Kira,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the wet stain on the carpet and any shortcomings in the size of the room and the state of the bathrooms. Your comments will be taken into consideration as we continuously strive to improve our facilities and services. We appreciate your patronage and hope to have the opportunity to better meet your expectations in the future. If there's anything specific you'd like to address, please don't hesitate to let us know.

Dear Louise,Thank you for sharing your experience with us. We're glad to hear that you found the price and location satisfactory. However, we apologize for the inconvenience caused by the persistent buzzing noise during your stay. We'll investigate this matter further to ensure it doesn't happen again in the future. Your comfort and satisfaction are important to us, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to let us know.Rgards,

Dear Feliciano,Thank you very much for you time and the score.We would really appreciate if you can share any comments with us about your stay, so we know what we did wrong

Dear Ana,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the miniature bathroom sink. We understand how important it is for our guests to have comfortable amenities, and we regret any inconvenience this may have caused.We appreciate your proactive approach in bringing this matter to our attention during your stay. It's great to hear that our front desk team promptly addressed your concern by providing you with another room. We strive to ensure that our guests have a seamless and enjoyable experience, and we're pleased to know that our service met your expectations overall.Your satisfaction is our top priority, and we value your input as it helps us continually improve our services. We hope the rest of your stay was comfortable and enjoyable, and we look forward to the opportunity to welcome you back in the future.If you have any further comments or suggestions, please feel free to share them with us. We appreciate your patronage and trust in our service.Best regards,

Dear Fumiki,Thank you very much for staying with us and for your score

Dear Guest,Thank you for choosing our hotel! We are grateful for the opportunity to host you, and we hope your stay has been enjoyable and comfortable. If there's anything you need or any feedback you'd like to share, please feel free to let us know. We appreciate your trust in us, and we look forward to the possibility of welcoming you back in the future. Thanks again for choosing our hotel!Regards,

Dear Sally,Thank you sincerely for choosing to be our guest! We appreciate the opportunity to host you and are delighted that you enjoyed your stay. If there's anything you loved or any areas where we can improve, we value your feedback. We hope to have the pleasure of welcoming you back whenever your travels bring you our way. Safe journeys until we meet again!Regards,

Dear Joselito,We're delighted to hear that you enjoyed the aesthetic appeal of our building and found it easily accessible for both walking and local transport. It's fantastic that our staff's friendliness and accommodation added to your positive experience. We would be thrilled to welcome you back on your next vacation! Please don't hesitate to reach out if you have any special requests or if there's anything we can do to make your future stay even more enjoyable. We look forward to hosting you again. Safe travels until then!Regards

Dear Kelly,We're grateful for your positive comments regarding our friendly and accommodating staff. Apologies for the inconvenience with the initial room; however, we're glad we could swiftly address the issue by moving you to a more suitable accommodation. Your feedback on the breakfast is duly noted, and we'll consider ways to enhance this aspect of your experience.It's great to hear that you found our location convenient, with easy access to the tube, and that you felt the neighborhood was safe. If there's anything specific you think would improve your stay or if you have any further suggestions, please feel free to share. We appreciate your input and hope you have a wonderful rest of your time with us.Regards,

Dear Guest,Thank you for your kind words about our customer service; we're delighted to hear that you found our front desk team friendly and efficient. We apologize for any inconvenience you experienced with the room amenities and appreciate your feedback. We'll certainly look into providing clearer instructions for the remote and air conditioning units to avoid any future issues. We're glad the pleasant weather allowed you to open the window for ventilation. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We value your input and hope you have a comfortable rest of your stay with us.Regards,

Dear Fatima,Thank you for choosing to stay with us! We appreciate having you as our guest and hope you enjoy your time here. If there's anything we can assist you with or if you have any questions, feel free to let us know. We're here to make your stay enjoyable. Thanks again for choosing our hotel!Regards,

Hello MARIO! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed the late check-out free of charge at 13.30PM. We advise you next time to double check the type of hotel you're booking as we are not a Holiday inn but a Holiday Inn Express, as a Express hotel we have less amenities than a normal than a Holiday INN.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Regarding the room size, aside for family rooms all our double rooms are small in size, like the typical rooms in central London. Kind regards, Guest service team Holiday Inn Express Victoria

Hello Marius ,Thanks for telling us about your recent stay.We have noted your feedback regarding your recent stay and have passed these to our housekeeping and maintenance team to improve for future guest stays.Our team aim to deliver the best service for all our guests, and we are sorry we did not meet your expectations on this occasion.I’m sorry to see you did not enjoy the complimentary breakfast on offer at the hotel during your stay.Regarding the behavior of our breakfast staff is very hard to believe as they are carefully trained and selected, and is impossible to see the sink from the breakfast area. The breakfast items are set as a standard for our brand so will stay the same through your stay, you're more than welcomed to buy breakfast from outside as our breakfast is complimentary at no extra charges, you did not pay for it.It sad that you didn't mentioned anything during the check-out and neither when you left your luggage with us.Regards

Hello Selina! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon! Kind regards, Guest service team Holiday Inn Express Victoria

Hello Jose! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon! Kind regards, Guest service team Holiday Inn Express Victoria

Hello Jose! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon! Kind regards, Guest service team Holiday Inn Express Victoria

Hello Adrian! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon! Kind regards, Guest service team Holiday Inn Express Victoria

Hello Itzel! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon! Kind regards, Guest service team Holiday Inn Express Victoria

Hello Carlos! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon! Kind regards, Guest service team Holiday Inn Express Victoria

Hello Nathalie! Thank you for taking the time to review your stay at Holiday Inn Express Victoria. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all the amenities we offer. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to seeing you again soon! Kind regards, Guest service team Holiday Inn Express Victoria