Hi Jackie, our home is in a peaceful residential area, which you, your party and hundreds of our happy guests experienced, and your party did not communicate any issues with us, if this wasn’t the case . Our area has plenty of on street parking, coupled with the property having its own gated drive way, which is not common in the heart of London.

We communicated throughout your entire stay, We’re disappointed you didn’t bother to mention any of these issues to us. Every towel is dry cleaned before put in the house. If the towels really smelt like “old eggs” you would alerted us and we’d have replaced them immediately. The shower has no smell because there is an extractor fan in the bathroom which removes any smell. Furthermore, there is a thermostat inside the house and our check-in guide tells you exactly how to use it. If a room was cold, it is because you did not increase the temperature on the thermostat as that controls the heating. We are very surprised with your review, especially as you checked in 5 hours earlier at 11am, without any communication with us prior to your arrival (check in is usually at 4pm), and we were understanding and didn’t charge you a penny. You even requested for a later checkout. I’m sure you wouldn’t have requested to stay any longer if there really was any “old egg” smells in this peaceful and cosy property.