Dear Mr Reynolds, Thank you for taking the time to share the feedback of your recent stay with us. We are very sorry to hear that your experience was not living up to your expectations and in line with our usual high standards of service.Please accept our sincerest apologies for any short-falls and our Director of Rooms, Janine Moeller, would greatly appreciate the opportunity to discuss the points you have raised. Kindly advise the best way to contact you, either by phone or e-mail, and a suitable time, at your convenience. We look forward to hearing from you.Kind regards,Andrei CluciDuty Manager

Dear Mr. Lilia, Thank you for your message. We very much value your feedback and we would like to hear more regarding your experience here at The Connaught. Please kindly reach out to our Duty Manager team at guestservices@the-connaught.co.uk at your earliest convenience. I do apologise for the inconvenience caused during your stay. Best regards, Carlo

Dear Ms Donaldson, Greetings from The Connaught. I hope this finds you well. First and foremost, thank you for your feedback which we truly cherish and strive in order to always improve and exceed guests expectations. We were saddened to hear that you did not have a comfortable experience recently and would really appreciate the opportunity to turn this around. In terms on the room categories, you initially booked a Superior King Room which is in the traditional side of the hotel and as per your preference, were moved to a Contemporary Deluxe room which is one category higher - hence the upgrade fee. I sincerely apologies that we did not meet your expectations and would really be honoured to assist you in the nearby future in making your stay most memorable. Please reach me directly on amadkour@the-connaught.co.uk. I look forward to hearing from you. Kind regards, Andy Madkour