Dear Riikka, Thank you very much for your nice review about your stay at the Franklin Hotel. We are glad that you found the beds comfortable, the location convenient and that the service provided by our staff was up to your expectations. I look forward to welcoming you back very soon and wish you a Happy New Year 2018 Kind Regards, Nicolas

Dear Hayley, We apologize for falling short of your expectations. Please know that we take your feedback seriously and will strive to improve. If you feel you would like to discuss your stay with me, please feel free to contact me directly. Warm regards, Ryan Dunlop - Hotel Manager

Dear Vanessa, we are disappointed to see that your stay was less than satisfactory. I would be happy to discuss any issues that came up as generally our Presidential Suite and Suite temptation package is well received by all of our guests. We're committed to providing exceptional service and will address your concerns promptly to ensure a better experience for future guests.Warm regards, Ryan Dunlop - Hotel Manager

Dear Mathew, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority. We look forward to welcoming you back for another fantastic stay in the future!Ryan Dunlop - Hotel Manager

Dear Mathew,We're delighted to receive your positive feedback! It's wonderful to know that you had a fantastic experience during your stay. Our team works hard to ensure every guest feels welcomed and comfortable. Your satisfaction is our greatest reward, and we can't wait to host you again soon!Ryan Dunlop - Hotel Manager

Dear Joy,We appreciate your feedback and thank you for choosing to stay with us. We strive to provide a comfortable experience for all our guests and will take your comments into consideration for improvement. We are pleased you enjoyed our location and fantastic bar, and we hope to have the opportunity to better serve you in the future.Ryan Dunlop - Hotel Manager

Dear Karen,Thank you for sharing your wonderful experience with us! We're thrilled that you enjoyed our location and hospitality. Your kind words motivate us to continue delivering exceptional service to all our guests. We're looking forward to the pleasure of welcoming you back for another unforgettable stay!Ryan Dunlop - Hotel Manager

Thank you Ruslan, it was fantastic to see you in the hotel! See you again soon, Warm regards, Ryan Dunlop - Hotel Manager

Dear Christian,Thank you for your kind words, it was great seeing at the Franklin Hotel!Warm regards, Ryan Dunlop - Hotel Manager

Dear Tammy,As we have had conversations regarding your stay in the hotel and via email afterwards, I can respond here with exactly what what you already know as per our recent communications. We are sorry to hear that you may have misplaced your medicines, and I can assure you that our wonderful housekeeping team would not have thrown anything away intentionally, especially when talking about medication. We take the utmost care in guests belongings, and we have never had any problems in the past with missing items. As stated in the email, we searched extensively for anything that may have been left in the room, involving reception, housekeeping and the concierge, and nothing was found. Many thanks again and wish you warm regards. Ryan Dunlop - Hotel Manager

Thank you very much Batuhan, and look forward to seeing you again soon.Warm regards, Ryan Dunlop - Hotel Manager

Thank you very much Daniele, we enjoyed having you here!Warmest regards, Ryan Dunlop - Hotel Manager

Dear Angela,Thank you for your review, our staff enjoyed having you here with us!The service charge is a discretionary extra amount for staff that is added to your bill, but can be removed if you think that the service was not up to standard. This is a general standard in London 5 star hotels. We hope to see you again soon and thank you again. Warm regards, Ryan Dunlop - Hotel Manager

Dear Jason,We appreciate your review and are pleased to learn that you had an average experience with us. Your feedback helps us identify areas for improvement, and we're committed to delivering exceptional service. We look forward to the opportunity to exceed your expectations on your next visit. Warm regards, Ryan Dunlop - Hotel Manager

Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our hotel amenities to your liking. Your kind words motivate us to continue providing exceptional service. We can't wait to welcome you back for another memorable experience. Warm regards, Ryan Dunlop - Hotel Manager

Dear Lara, it was a pleasure having you stay with us. We're delighted to hear that you had such a fantastic experience! Our team works hard to ensure every guest feels valued and well-cared for, and we're thrilled that you felt pampered during your time with us. We look forward to your next visit!Warm regards, Ryan Dunlop - Hotel Manager

Dear Sophie,We're thrilled to receive your positive feedback! It's fantastic to know that you had a pleasant stay and appreciated our attentive staff and comfortable accommodations. Your satisfaction is our top priority, and we look forward to hosting you again soon for another wonderful stay! - Ryan Dunlop, Hotel Manager

We're sorry to hear about your disappointing experience. Please accept our sincere apologies for any inconvenience caused. Rest assured, we're taking your feedback seriously and implementing necessary measures to improve. We value your patronage and hope for the opportunity to regain your trust on your next visit. Please feel free to contact me directly to discuss any issues you may have had. Many thanks, Ryan Dunlop - Hotel Manager

Dear Gavin,Thank you for your feedback, it was a pleasure having you at the hotel.See you soon!Ryan Dunlop - Hotel Manager

Dear Fausto,I understand the importance of a comfortable and enjoyable stay. We are actively addressing the issues you've raised.Many thanks, Ryan Dunlop - Hotel Manager

Dear Richard,We are thrilled to learn that you had a wonderful time at our hotel and that our efforts to provide top-notch service and amenities did not go unnoticed. Warm regards,Ryan Dunlop - Hotel Manager

Dear Ruth,Thank you so much for taking the time to share your positive experience at our hotel. We are happy you enjoyed it.Warm regards,Ryan Dunlop - Hotel Manager

Dear Connor,Thank you for your feedback, we are happy to hear you enjoyed your stay. Kind regards,Ryan Dunlop - Hotel Manager

Dear Filippo,We are happy that you enjoyed your stay, we have taken note of your considerations and appreciate the feedback. Warm regards,Ryan Dunlop - Hotel Manager

Dear Sharon, thank you very much. It was lovely to have you in the hotel.Warm regards,Ryan Dunlop - Hotel Manager

Thank you Sophie, we are really happy that you enjoyed your stay.Warm regards,Ryan Dunlop - Hotel Manager

Dear James,Thank you for letting us know, we will make sure on your next visit that your expectations are met.Warm regards,Ryan Dunlop - Hotel Manager

Thank you, Yasuhiro. See you soon again at the Franklin.Warm regards,Ryan Dunlop - Hotel Manager

Thank you James, it was a pleasure having you here. Look forward to seeing you again soon. Kind regards,Ryan Dunlop - Hotel Manager

Thank you very much Dianne, look forward to seeing you again.Ryan Dunlop - Hotel Manager

Dear Ken,Thank you so much for recent 5 star review. We are delighted to hear that you loved the hotel and the staff was attentive and helpful.We look forward to welcoming you soon here at The Franklin hotel!Warmest regards,Niccol ConsigliInterim Hotel Manager

Thank you Susanne, hopefully we can see again in the future in order to create a memorable experience.Kind regards,Ryan Dunlop - Hotel Manager

Dear jim,Thank you so much for your 5 star review!We're delighted to read that we are "One of the best" hotel and we look forward to welcoming you back soon here at The Franklin hotel.Warmest regards,Niccolo ConsigliInterim Hotel Manager

Dear Heather,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Niccolo ConsigliInterim Hotel Manager

Dear Michael,Thank you so much for your high score review.I am glad to hear that my team looked after your during your stay with us and I will pass your message to them.We will introduce a new A La Carte menu from next week so I look forward to welcoming you back to experience the new dishes. Also just to inform you that we do have a nice A La Carte Breakfast menu that includes Continental or English dishes.Looking forward to welcome back soon here at The Franklin hotel.Kindest regards,Niccolo ConsigliInterim Hotel Manager

Dear Stephan,Thank you so much for your recent review. I am happy to hear that my staff was outstanding during your stay and they helped you with any requests. Equally sorry to hear about the noise in the Bar and that your room didn't match your expectation. We do have different categories in various sizes from level entries to Presidential Suite that can welcome any guests preference. I will leave a note on your profile for your next stay so we can be more attentive on your room allocation. Also I will speak to my Chief Engineer to address the door issue and the noise in the Bar area as per your note. I thank you again for your precious feedback and I do hope that we will have another opportunity to show you the real "The Franklin" experience next time you are in London.Warmest regards,Niccolo ConsigliInterim Hotel Manager

Dear CHAK YIN ANEURIN,Thank you so much for your recent review.The Franklin hotel is a charming luxury townhouse located in a very exclusive neighboured of Knightsbridge. It is a very residential area and very safe to walk around. I am delighted to hear that my staff looked after you during your stay with us and I do hope that we will have another opportunity to show you the Starhotels experience soon.Warmest regards,Niccolo ConsigliInterim Hotel Manager

Dear Katrina,Thank you so much for your 5 out of 5 star review. I am delighted to hear that you had a fantastic stay and you loved the Garden view from your room. The Restaurant by Alfredo Russo is a great spot to relax after a day out in London and the food is excellent, thanks to a talented Head Chef and his crew. I look forward to welcoming you soon here at The Franklin hotel!Warmest regards,Niccolo ConsigliInterim Hotel Manager

Dear Steven,Thank you much for your feedback following your recent stay with us,.I am really sorry to hear your malcontent and that you found few issues in the room. Please rest assured that i do take every single feedback very seriously to improve our standards and customer service. I am happy to hear that my team looked after you and they very helpful and we changed room for you, you were satisfy with it. I do hope that you will give us another opportunity in the near future to show you the real Franklin experience.Kindest regards,Niccolo ConsigliInterim Hotel Manager

Dear Ralston,Thank you so much for your recent feedback following your recent stay here at The Franklin hotel.I am delighted to hear that you have found our hotel clean and that the staff were very accommodating. The hotel is located in a very quite and private neighbourhood and so close to Knightsbridge area, 5 minutes away from Museums, shops and restaurants. I am equally sorry to hear about the few issues you had in your room. Please rest assured that we do take every single feedback very seriously and we are actively working on addressing these concerns to enhance the overall guest experience. I do hope that we will have another opportunity to showcase you the real Franklin experience next time you are planning to stay with us. Please do email me directly so I can personally oversee your booking. Warmest regards,Niccolo ConsigliInterim Hotel Manager

Dear Michele,Thank you for your recent stay at the Franklin and for your kind review.We are glad to know that you enjoyed your stay with us and we look forward to welcoming you back in the future.Warmest regards,

Dear Armineh,Thank you for your review. We are very glad to know that you enjoyed your stay with us and we look forward to welcoming you back in the future! Warmest regards

Dear Renee,Thank you for your review. We are very happy to know that you enjoyed your stay with us and that you appreciated the service provided by our staff. We look forward to welcoming you back in the future. Warmest Regards,

Dear Anonymous,Thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty and the valuable insights you have provided.We are thrilled to hear that you appreciate our hotel's great location and the dedicated efforts of our friendly staff. We truly take pride in creating a serene and welcoming environment for our guests.However, we are genuinely sorry to learn about the recurring issues you have experienced during your visits. Your feedback is incredibly important to us, and we take it to heart. Please accept our sincere apologies for any inconvenience these shortcomings may have caused you.We understand your frustration, and we want you to know that your comments have not gone unnoticed. Rest assured that we are actively working on addressing these concerns to enhance the overall guest experience. Your input serves as a valuable reminder of the areas where we need to improve.We genuinely hope that you will consider giving us another chance in the future. Warmest regards,

Dear Ralston, Thank you for taking the time to share your experience with us. We really appreciate your valuable feedback regarding your stay. We do hope to have the opportunity to welcome you back, whereby I would be delighted to personally oversee the arrangements. Warm regards, Joan Lagahit - Front Office Manager

Dear Yuriy,We are very glad to know that you enjoyed your stay with us and we look forward to welcoming you back in the future! Warmest regards

Dear Margaret,Thank you for your recent stay at the Franklin London and for your feedback.I apologise for the inconvenienced you experienced with the water on the day of your departure and I can confirm that this was resolved later during the morning.I am, also, glad to know that you did have a nice stay with us and I hope to welcoming you back in the future.Warmest regards,

Dear Marcus,Thank you for your recent stay at the Franklin London.We are delighted to know that you enjoyed your stay with us and we look forward to welcoming you back in the future.Warmest regards