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Arvostelut: Pasadena Rose & Crown Hotel

2.5 out of 5
Pasadena Rose & Crown Hotel
1203 E. Colorado Blvd, Pasadena, CA

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 850 kautta 1303 arvostelua" "
Arvosana 8 - Hyvä. 314 kautta 1303 arvostelua" "
Arvosana 6 - OK. 84 kautta 1303 arvostelua" "
Arvosana 4 - Huono. 29 kautta 1303 arvostelua" "
Arvosana 2 - Hirveä. 26 kautta 1303 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Leonard

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Michael

Hyvää: Siisteys ja henkilökunta ja palvelu
I was at the top of the stairs on the 2nd floor. It would have been really easy for someone to get up the stairs, into my room and down to a car in the parking lot. Plus it was a really noisy place - I heard rooms around me till 3am. Fortunately I was out of there and into the Hyatt the next night where I slept soundly
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Steve, Newton

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I am happy with the hotel. Friendly staff, ideal location close to Caltech, free parking and breakfast are great.
Yöpyi 1 yön toukokuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 16.5.2024
Dear Steve,We're thrilled to hear that you're happy with your stay! We value providing friendly service, an ideal location, and great amenities like free parking and breakfast, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. It was a pleasure having you as our guest, and we hope to welcome you back for another fantastic stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Elizabeth

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great breakfast included, clean, quaint!
Yöpyi 1 yön toukokuussa 2024
David Cho vastasi 13.5.2024
Dear Elizabeth,Thank you so much for this flawless review of your stay with us. It is a pure delight to read your kind words today and we cannot wait to welcome you again. Hope you have a fabulous start to a new week and see you again soon!

8/10 Hyvä

Lisa-Marie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was clean and big. I really like this place but they’re breakfast is not good. Only view options and they had moldy food. I would book this place again but without breakfast.
Yöpyi 3 yötä toukokuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 10.5.2024
Dear Lisa,We're thrilled you enjoyed your spacious, clean room! We apologize for the disappointing breakfast experience and any inconvenience caused by the limited options and moldy food. Your feedback is invaluable, and we'll promptly address these issues. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay! Thank you,Pasadena Rose & Crown Hotel Management

6/10 OK

Clayton

Booked a room with a bathtub but when we got there, there was no bathtub.
Yöpyi 1 yön toukokuussa 2024
David Cho vastasi 8.5.2024
Dear Clayton,We apologize for the confusion, and we would love to correct this in the future for you. We do actually have a room with a bathtub, but it was not the room type you had selected. Kindly request this room type directly to us next time, and we will be sure to accommodate you better. We hope you can still consider giving us another chance, and have a lovely rest of the week!

10/10 Loistava

michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a pleasant surprise
Yöpyi 1 yön toukokuussa 2024
David Cho vastasi 8.5.2024
Dear Michael,Thank you so much for this flawless review. We are glad you enjoyed your stay with us and we sincerely long to welcome you again in the future. We will continue to work hard to maintain the hotel you remember all year round. Have a lovely week and stay safe out there!

10/10 Loistava

Deqiang, San Diego

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is very close to Caltech and Lake Avenue (where many of restaurants and shops are located). The room is not very big, but it is decently clean. It has a small swimming pool. There are plenty of parking spaces.
Yöpyi 1 yön huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 7.5.2024
Dear Deqiang,We're glad to hear that you found our hotel's location convenient and our rooms clean during your stay. Providing a comfortable and convenient experience for our guests is our top priority, and we're pleased that you appreciated our proximity to Caltech and Lake Avenue. Additionally, we're glad that you were able to enjoy our small swimming pool and ample parking spaces. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your patronage!Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

William

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very cool little Hotel just my style.
Yöpyi 1 yön toukokuussa 2024
David Cho vastasi 6.5.2024
Dear William,Thank you so much for this perfect score review, and we are thrilled to see that you really enjoyed our hotel! We will always maintain quality hotel stay you remember from us, and we look forward to your next visit. Have a great week and see you again soon!

10/10 Loistava

Jacqueline

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
It smelt and looked clean. Good location to the area we wanted to visit.
Yöpyi 1 yön toukokuussa 2024
David Cho vastasi 6.5.2024
Dear Jacqueline,Thank you kindly for this flawless review of your stay. We are thrilled that you enjoyed our hotel's location in the heart of Pasadena, and as you have noticed we work hard to keep our hotel spotlessly clean. Hope you enjoy the start of a new week and we look forward to welcoming you again soon!

10/10 Loistava

Joyce

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 7.5.2024
Dear Joyce,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Pasadena Rose & Crown Hotel many more times.Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Takashi

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ロサンゼルスらしい、おしゃれなホテルです。 バスタブなしの部屋でしたが、シャワーは使いやすく機能的でした。ジムもついてます。
Yöpyi 1 yön toukokuussa 2024
David Cho vastasi 2.5.2024
Dear Takashi,Thank you so much for this perfect score review! We are honored to see how much you enjoyed our hotel, and we wish to become your favorite hotel in Pasadena. We will always maintain our hotel the way you remember, so rest assured whenever you plan your trip to our hotel. We hope you enjoy the rest of this beautiful week and we long to welcome you again soon!

6/10 OK

Elisabeth

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 6.5.2024
Dear Elisabeth,Thank you for rating your stay at Pasadena Rose & Crown Hotel.  We are glad to learn that your stay was good; however, we would love to know how we could've improved your experience.Thank you,Pasadena Rose & Crown Hotel Management

4/10 Huono

Ryu

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 2.5.2024
Dear Ryu,We sincerely thank you for this lovely review of your stay with us. It is delightful to hear how much you enjoyed our renovated hotel, and we would love to become your choice of hotel here in Pasadena. Hope you have a wonderful week and we long to welcome you again soon!

10/10 Loistava

Victor

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location.
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 2.5.2024
Dear Victor,Thank you so much for this perfect score review! We are honored to see this amazing review from you and cannot wait to welcome you again in the near future. Have a lovely week and stay safe out there!

8/10 Hyvä

Kris, Sarina

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Comfortable, clean room. Friendly, helpful staff. Nice area. Very noisy though.
Yöpyi 3 yötä huhtikuussa 2024
David Cho vastasi 2.5.2024
Dear Kris,Thank you very much for this sweet review. We are happy to see that you enjoyed our clean and comfortable room, as well as our friendly service! It is unfortunate that it was noisy during your stay, and we sincerely apologize for this. We will assign a different room for you to try out next time, and sincerely hope that you will give us that second chance. Have a beautiful rest of the week and we long to welcome you again soon!

8/10 Hyvä

Jessica

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
You need new pillows, yours are hard and uncomfortable
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 29.4.2024
Dear Jessica,Thank you for taking the time to provide this feedback. It is regretful to hear that our pillows were not very comfortable during your stay with us. We will be sure to investigate the room you occupied and make the necessary changes immediately. We hope you have a lovely week and we sincerely hope to welcome you again in the future.

10/10 Loistava

Priska

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 29.4.2024
Dear Priska,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Brenda

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was welcoming and helpful, the morning breakfast was varied and tasty. We enjoyed our stay.
Yöpyi 3 yötä huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 24.4.2024
Dear Brenda,We're thrilled you had a welcoming and enjoyable experience during your stay with us! Providing helpful and friendly service is a priority, and we're delighted that our staff made you feel welcome. It's also great that you enjoyed the varied and tasty breakfast options. Your satisfaction is our goal, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

8/10 Hyvä

Linda

Yöpyi 3 yötä huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 14.5.2024
Dear Linda,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank you,Pasadena Rose & Crown Hotel Management

8/10 Hyvä

Susan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very clean room and comfortable beds. It was exactly what we needed for the one night
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 22.4.2024
Dear Susan,Thank you so much for this sweet review of your stay at our hotel! It is truly exciting to see how much you enjoyed our clean and comfortable hotel room, and we sincerely wish to become your choice of hotel here in Pasadena. Hope you have a lovely week and we long to welcome you again in the near future!

2/10 Hirveä

Jeffrey

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 23.4.2024
Dear Jeffrey,Thank you for the feedback. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting the Pasadena Rose & Crown Hotel.Sincerely,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Begoña

Yöpyi 1 yön huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 10.5.2024
Dear Begoña,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Tracee

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Safe
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 18.4.2024
Dear Tracee,Thank you so much for this perfect score review! It is delightful to hear that you enjoyed our hotel's safe environment, right in the heart of Pasadena just next to Old Pasadena! It would be an honor to welcome you again whenever you plan your trip to our lovely city again, and we hope you have a lovely weekend!

10/10 Loistava

Janet

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly, helpful staff.
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 18.4.2024
Dear Janet,Thank you for this flawless review of your stay with us! It is exciting to know that you enjoyed friendly service from our staff, and I will be sure to share this good news with them. Hope you have a marvelous weekend and we long to welcome you again in the near future!

10/10 Loistava

Jason

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice location, clean & quite
Yöpyi 2 yötä huhtikuussa 2024
David Cho vastasi 18.4.2024
Dear Jason,Thank you so much for this lovely, perfect score review of your stay at our hotel. We are excited to see that you really enjoyed our clean and quiet hotel located in the heart of Pasadena. We certainly hope to welcome you again, and that you enjoy this fantastic weekend!

10/10 Loistava

Theresa

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice little gem of a hotel. Plenty of free parking and in a nice quiet neighborhood but centrally located for easy access to different highlights like Dodgers stadium, the Rose Bowl stadium, Hollywood walk of fame to name a few. The room was very spacious and comfortable. Would definitely stay here again and highly recommend.
Yöpyi 3 yötä huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 16.4.2024
Dear Theresa,Thank you for your glowing review! We're delighted you found our hotel a lovely little gem with plenty of free parking and a convenient location in a quiet neighborhood. It's fantastic that you enjoyed the spacious and comfortable room and our central location for easy access to various highlights like Dodgers Stadium, the Rose Bowl Stadium, and the Hollywood Walk of Fame. Your recommendation means a lot to us, and we're thrilled to hear that you would stay with us again.We look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Nicholas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Four night stay. Walkable to Pasadena for restaurants and bars. Also convenient for trips into the mountains. Very clean. Basic breakfast but sufficient. Basic gym but OK for travelling. Nice pool. Would recommend this place.
Yöpyi 4 yötä huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 16.4.2024
Dear Nicholas,Thank you for your excellent review! We're thrilled to hear that you enjoyed your four-night stay with us. It's great to know that our location was convenient for exploring Pasadena's restaurants and bars and for mountain trips. We're also glad you found our facilities clean and that our breakfast, gym, and pool met your needs during your travels. Your recommendation means a lot to us, and we appreciate your kind words.We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management

8/10 Hyvä

Joshua

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice older but updated hotel. My only complaint was that the bed was a little hard. The price was right, however, so I’ll take the hard bed.
Yöpyi 1 yön huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 16.4.2024
Dear Joshua,Thank you for your feedback! We're glad you found our hotel nice, with updates that enhance your experience. We apologize for any discomfort caused by the bed's firmness. We're pleased that the affordability of our accommodations made up for it. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to make your next stay even more comfortable, please don't hesitate to let us know.We look forward to welcoming you back for another pleasant stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

4/10 Huono

Kimberly

Not my type of place
Yöpyi 2 yötä helmikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 16.4.2024
Dear Kimberly,It is really troublesome to hear that our hotel did not leave a good impression on you. Upon investigation of your account, I noticed that your reservation was actually canceled and you did not stay at our hotel at all. I would love to know what truly affected your decision so that we can correct our wrongs immediately. In case you have not seen the interior of our hotel and the room itself, I do want to stress to you that most of our guests are pleasantly surprised whenever they see our extensively renovated hotel interior, and it changes their negative opinion of us based solely on the exterior of our building. We hope you enjoy this lovely week and that you will give us another chance in the future!David ChoGeneral Manager

8/10 Hyvä

Pearlyvene

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Limited Parking
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 12.4.2024
Dear Pearlyvene,Thank you kindly for taking the time to provide this review for us. Although we really appreciate your high score review, it is troubling to see that parking was an issue during your stay. Please note that we do have plenty of parking spaces for all of our guests, and a separate overflow parking just next to our building as well. Kindly remember to ask us next time you visit for this extra parking space, and we apologize for not making this clearer. We hope you have a lovely weekend and we long to welcome you again soon!

8/10 Hyvä

Flaviu

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice convenient place for a quick stay.
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 12.4.2024
Dear Flaviu,Thank you very much for this sweet review! We are happy to see that you enjoyed our hotel's location in the heart of Pasadena. We hope you have a pleasant week and hopefully we will see you again!

10/10 Loistava

Sameer, SAn DIego

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good choice to stay in Pasadena. Well located near Caltech. Clean rooms and good condition. Appreciated breakfast in the morning.
Yöpyi 1 yön huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 11.4.2024
Dear Sameer,We're delighted you had an excellent experience staying with us in Pasadena! Our convenient location near Caltech makes us glad you found our rooms clean and in good condition. It's great to know that you enjoyed our breakfast offerings as well. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

BRIAN

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was very good
Yöpyi 4 yötä huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 11.4.2024
Dear Brian,We're thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we're delighted that everything meets your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another beautiful experience in the future!Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Tao

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location to visit CalTech, friendly staff, clean room
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 9.4.2024
Dear Tao,Thank you so much for this short but sweet, and flawless review! We hope you have a fabulous week and we long to welcome you again in the near future.

10/10 Loistava

Isabel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Place was clean newly updated. Receptionist at check in was so warm and friendly.
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 7.4.2024
Dear Isabel,Thank you kindly for this perfect score review! It is such a delight to see that you enjoyed our renovated room, as well as our friendly service. We maintain a quality hotel environment all year round, so rest assured whenever you book with us. Hope you have a lovely weekend and we long to welcome you again!

10/10 Loistava

Rajesh

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 11.4.2024
Dear Rajesh,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Pasadena Rose & Crown Hotel many more times.Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Lihong

Hyvää: Siisteys
Clean. Nice customer service.
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 6.4.2024
Dear Lihong,Thank you so much for this flawless review! We sincerely hope you enjoy this beautiful weekend and we long to welcome you again.

10/10 Loistava

Olivia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 12.4.2024
Dear Olivia,Thank you so much for this perfect score review of your stay with us. It is a delight to see you enjoyed your stay with us, and we sincerely hope to become your choice of hotel here in Pasadena. Hope you have a lovely week and we long to welcome you again!

10/10 Loistava

cheung lung

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room is very clean.
Yöpyi 3 yötä huhtikuussa 2024
David Cho vastasi 5.4.2024
Dear Cheung,Thank you so much for this perfect score review of your stay with us! We are delighted to see that you you really enjoyed your stay with us, and we want you to know that we work hard to maintain the hotel you remember from us all year round! Hope you have a lovely weekend and we long to welcome you again soon.

8/10 Hyvä

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall the room was clean and comfortable. Some of the fixtures in the room are worn/aged. Parking is available and includid. I was a bit concerened with the location not sure it was safe however there were no issues
Yöpyi 1 yön huhtikuussa 2024
David Cho vastasi 5.4.2024
Dear Andrew,Thank you so much for providing this sweet review of your stay with us. It is delightful to see how much you enjoyed the comfort and cleanliness of our hotel, as well as our complimentary parking spaces for all of our guests, which is a rarity in Los Angeles! We sincerely hope to become your choice of hotel here in Pasadena, and we long to welcome you again in the near future!

6/10 OK

Daniela

Yöpyi 4 yötä maaliskuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 22.4.2024
Dear Daniela,Thank you for leaving us a rating of your stay at Pasadena Rose & Crown Hotel. We work tirelessly to ensure our guests experience the best hospitality. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and that you choose us again on your next visit.Thank you,Pasadena Rose & Crown Hotel Management

6/10 OK

Deborah

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
Misrepresented property amenities and condition.
Yöpyi 4 yötä helmikuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 27.3.2024
Dear Deborah,We're sorry to hear that you felt our property amenities and conditions were misrepresented during your stay.  Your feedback is important to us, and we take it seriously.  We strive to provide accurate information about our amenities and maintain the highest standards of cleanliness and upkeep throughout our property.  We apologize if we fell short of your expectations in any way.  Please know that we will review your concerns internally to ensure that future guests have a more accurate understanding of what to expect.  We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely ,Pasadena Rose & Crown Hotel Management

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The only thing I wpuld like to note is that my room, Room 112 shares the short hallway where thr ice machine is located. Due to the tile floor in the hall way and the room, it was a bit noisy when someone came through. Perhaps something can be done to deaden the sound in that area?
Yöpyi 1 yön maaliskuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 27.3.2024
Dear John,Thank you for bringing this to our attention. We apologize for any inconvenience caused by noise from the nearby ice machine and hallway. Your feedback is valuable to us, and we'll certainly look into ways to mitigate the sound in that area to ensure a more peaceful stay for our guests. We appreciate your suggestion, and we'll work to address this issue promptly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Fiel

Hyvää: Siisteys ja henkilökunta ja palvelu
Very good for its price
Yöpyi 1 yön maaliskuussa 2024
David Cho vastasi 27.3.2024
Dear Fiel,Thank you so much for this perfect score review of your stay with us! It is delightful to see you enjoyed our hotel's value, and we sincerely hope that we can welcome you again in the future. Have a great week and stay safe out there always!

10/10 Loistava

Chaitali

This is a very nice hotel. Great neighborhood, plenty to explore. Hotel is very clean and looks like it was recently upgraded. All amenities are good and as per listed. Would love it if the TV was a smart TV. Would I come back here ? Absolutely, as long as they maintain the same service and facilities.
Yöpyi 2 yötä maaliskuussa 2024
David Cho vastasi 27.3.2024
Dear Chaitali,Thank you so much for this flawless and detailed review of your stay with us! It is so great to see that you enjoyed nearly every aspect of our hotel including our hotel's cleanliness and our recent renovation, as we do pour our heart into our presentation. We hope you have a lovely week and we long to welcome you again in the near future!

10/10 Loistava

Janice

Yöpyi 1 yön maaliskuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 11.4.2024
Dear Janice,Thank you for a Perfect Score Rating on your Pasadena Rose & Crown Hotel stay.  We are glad you enjoyed your stay at our hotel.  We are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank you,Pasadena Rose & Crown Hotel Management

10/10 Loistava

Sarah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The service was so helpful, gracious, and friendly. The suite was elegant, clean, and extremely comfortable. The breakfast service was so practical and good. Only excellent reviews to report:)
Yöpyi 1 yön maaliskuussa 2024
David Cho vastasi 19.3.2024
Dear Sarah,Thank you so much for this flawless review of your stay with us. It is delightful to see how much you enjoyed your stay at our hotel, and our only wish is to become your choice of hotel here in Pasadena. Hope you have a very pleasant rest of the week and we long to welcome you again soon!

6/10 OK

Chunyan

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja palvelut/mukavuudet
The staff were nice but the rooms were dirty. We noticed a cockroach on our door when we stayed.
Yöpyi 3 yötä maaliskuussa 2024
Pasadena Rose & Crown Hotel Management vastasi 19.3.2024
Dear Chunyan,We're deeply sorry to hear about your experience.  Our top priority is providing a clean and comfortable environment, and we apologize for falling short of your expectations.  Your feedback is taken seriously, and we will address the cleanliness issues with our housekeeping team immediately.  Additionally, we'll take steps to address any pest concerns promptly.  We appreciate your understanding and hope you'll give us another chance to provide you with a much-improved stay in the future.  Thank you for bringing this to our attention.Thank you,Pasadena Rose & Crown Hotel Management

6/10 OK

LUIS

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
They canceled my room last minute because I did not confirm through email. Room was booked for weeks, so I don’t understand the need for another confirmation. They were able to get me a “accessible room”, but unfortunately it was situated right next to the door entrance and we heard and felt a loud bang from the doors, every time a guest left and entered the property.
Yöpyi 1 yön tammikuussa 2024
David Cho vastasi 16.3.2024
Dear Luis,We are saddened to see this review today as it is definitely out of our character to have caused so much distress during your stay. Upon investigation, I noticed that your original reservation was cancelled due to invalid payment information and lack of response from you before the check-in time. It is true that reservations do get auto-cancelled if the payment is not secured by the arrival date on a busy day, so we sincerely apologize for this. We do hope you give us another chance in the future, and have a great weekend!