4/10 Huono
ASHLEY, APPLE VALLEY
Matkusti pienten lasten kanssa
26.7.2025
Hyvää: Siisteys
booked 4 rooms for 5 nights and later added an extra night before the original check-in. I informed the staff that I had two separate reservations, and asked that they be combined to avoid disruption. Despite repeated communication and confirmation, I was forced to check out completely, fill out all new paperwork, and switch rooms. I was left without a room from 11 AM to 3 PM, which was extremely inconvenient.
We were a party of 12, and it was nearly impossible to get dinner reservations for a large group. The buffet food was cold and had very limited options, especially for children.
The bartenders and poolside waiters were very friendly and attentive, which we appreciated. However, the front desk staff were rude and unhelpful. In particular, the night supervisor raised his voice at me when I simply asked for an explanation regarding the unnecessary check-out and check-in process.
I travel to Mexico several times a year, and I can confidently say I will not be returning to this property. The service at the front desk was unacceptable, and the overall experience was disappointing.
ASHLEY
Yöpyi 5 yötä heinäkuussa 2025