After we arrived to hotel, we were greeted with courtesy that i have never seen, every one stood up and welcomed us to hotel and Madrid and asked would we want something to drink. Checking in was fast and staff was exceptional, also our bags was carried to our hotel room. My girlfriend had a birthday that day and i was in contact with the hotel and told them about that and asked if they could do something small for her, what they did was something very nice, there was handwritten birthdaycard, a cake with candle to blow and bottle of cava with two classes. Overall 5/5 stars, rooftop terrace was nice, but not for swimming but great for cooling off. Room and hotels tidyness was perfect, mut which blew our mind was the staff, exceptional.