August 2 checked in at 12 in the afternoon. I don’t usually leave reviews, but I feel compelled to after experiencing blatant racism from a staff member. I was traveling alone with my three daughters (ages 5, 9, and 11) and had booked a room for three people. I understood we were one over capacity, but the hotel offered no alternatives except booking a second room. When I asked if the rooms were connected, they said no and I couldn’t leave one child alone.
I suggested my brother (staying at another hotel) could take one of the kids for the night. The woman at the front desk responded, “I know your kind and I know this story.” As a Middle Eastern woman wearing a headscarf, exhausted after a long day of travel, I was shocked. I broke down in tears and had to call my husband, who ended up booking another room just to resolve the situation.
In the end, we stayed together in one room, while the second room went unused simply because of her discriminatory assumptions. I never expected this kind of treatment in Spain. Racism has no place in hospitality.