”I will start by saying that customer service offered to cancel our stay. We chose to stay despite being unhappy due to our short time in London - check-in was confusing, the pub/tavern was not terribly clean -we found dog poo along the walkway. The remote checkin support person did not know we needed two different codes to enter the building - this was not a hotel! An unmarked building with individual apartments. Once in the building we had to climb a steep and narrow flight of stairs with some...
”I will start by saying that customer service offered to cancel our stay. We chose to stay despite being unhappy due to our short time in London - check-in was confusing, the pub/tavern was not terribly clean -we found dog poo along the walkway. The remote checkin support person did not know we needed two different codes to enter the building - this was not a hotel! An unmarked building with individual apartments. Once in the building we had to climb a steep and narrow flight of stairs with some...
Anne