Residenssit – Maidstone

”The property was not the standard I expect of Expedia. The heating was on a schedule such that at night the temperature in the house was around 6 degrees giving me a backache until I asked the owner to keep the temperature at a constant 23 degrees. There no toiletries provided till I asked the owner to provide them. There was only one bowl for porridge until I asked for more of the owner. It seems that Expedia did not ensure proper quality assessment with the owner. When I book through...

”Very good ”

”The house is exactly as in the photos. Everything is very clean and has all the utensils for a great stay. The host is very kind and helped us with tips and everything we needed.”

”Our experience with this property was unacceptable from the start. When we arrived, the host had lost our reservation—we had to call them just to gain access. Once inside, we found the house in a filthy and unsafe state. A full bag of garbage sat on the kitchen floor, a dirty mattress leaned against the house, and a bottle full of cigarette butts was outside. The cleaner admitted, “Oh, I forgot to clean,” swapped out some sheets, and left. But the space remained unsanitary—greasy dishes, dusty...

”Place was in a lovely location but the lack of parking could be an issue, also the Wi-Fi code in the info folder was unclear and we needed to look on back of the router to log on, the contact number in the folder was no longer available - because I had an e mail from the owners direct I had a number but it wasn’t helpful as they couldn’t help. I also think saying thee property was dog friendly was misleading as you were unable to have dogs up stairs and downstairs was just a hall way and the...