Dear Hannu, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Mar Hotels Rosa del Mar & Spa and are delighted to read that we were able to match your expectations. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Yours faithfully, Sara Prego Dieste Deputy Manager - Mar Hotels Rosa del Mar & Spa

¡Hola Saffron!Nous vous remercions de nous avoir fait part de votre évaluation de l'hôtel et du spa MarSenses Rosa del Mar. En effet, d'après ce que vous nous décrivez, il semble que certains aspects de votre séjour n'aient pas été à la hauteur de vos attentes. Nous aimerions donc en savoir plus sur votre expérience afin de voir où nous pouvons nous améliorer et de savoir, de première main, comment nous pouvons faire en sorte que nos clients se sentent plus à l'aise. Les commentaires de nos clients sont très importants, car notre principal objectif est de faire de vos vacances le meilleur moment de l'année. En ce sens, s'il y a quelque chose que nous pouvons améliorer, nous serions ravis de le savoir et de nous y atteler. Donc, en plus de celui que vous avez mentionné, faites-nous savoir si vous pensez qu'il y a d'autres domaines sur lesquels nous pourrions travaillerPar conséquent, sur une note personnelle, j'aimerais connaître les raisons pour lesquelles votre séjour à l'hôtel n'a pas été aussi satisfaisant que nous l'avions espéré. Merci!OSCAR Guest Experience Manager

¡Hola Caroline! Thank you for sharing your feedback on your recent holiday experience among us at MarSenses Rosa del Mar Hotel & Spa. Our main goal being is to ensure we keep on delivering unforgettable holiday experiences to our guests. Also, we’d like to take this chance to thank you for the feedback, as every single input can help us improve and be better, as we believe our guests deserve the best. So, rest assured that your feedback will be taken into consideration. Looking forward to seeing you soon again with us at MarSenses Rosa del Mar Hotel & Spa so we can keep on making amazing, unforgettable and great memories together. It was a pleasure getting to know you and being part of your holiday here in Mallorca.Yours sincerely, OSCARGuest Experience

¡Hola Geraldine! Nous vous remercions d'avoir partagé votre expérience avec nous à l'hôtel MarSenses Rosa del Mar Hotel & Spa, et nous vous remercions pour les commentaires que vous nous avez donnés. Toutes les informations fournies par les clients nous aident à continuer à nous améliorer et à offrir à nos hôtes la meilleure expérience possible. Nous prenons note de vos commentaires et les transmettons aux services concernés. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, OSCARGuest Experience

¡Hola Dianne! Thank you so much for taking the time to share your thoughts on your recent stay at our hotel. We are thrilled to hear that you had a great experience overall and that you enjoyed your first visit to Palma Nova.It's wonderful to know that you found our hotel's location convenient, with its proximity to beaches, shops, and restaurants. We appreciate your feedback regarding the room, and we will definitely take your suggestion about additional drawer space into consideration for future improvements. We're pleased to hear that you liked the spaciousness of the room, the comfortable beds, and the sunny balcony with its lovely view.We apologize for any inconvenience you experienced with the bathroom lighting. Your feedback is important to us, and we will look into ensuring that all our rooms are adequately lit.It's great to hear that you enjoyed the food at our hotel. We strive to provide a variety of options to cater to all tastes, and we appreciate your understanding regarding the occasional wait during peak dining times.We are delighted that you found our pool area relaxing and that there were plenty of sunbeds available. Your comment about the "refreshing" water brought a smile to our faces, as we believe a cool dip is essential for a perfect holiday by the pool.Once again, thank you for choosing our hotel for your break in the sun. We hope to have the pleasure of welcoming you back in the future. If you have any more feedback or suggestions, please don't hesitate to reach out to us.Warm regards,OSCAR Guest Experience

¡Hola Elizabeth! Thank you for sharing your feedback on your recent holiday experience among us at MarSenses Rosa del Mar Hotel & Spa. Our main goal being is to ensure we keep on delivering unforgettable holiday experiences to our guests. For that reason, your comments are crucial in this process as they help us keep on improving and making sure your stay is the best one possible.Looking forward to seeing you soon again with us at MarSenses Rosa del Mar Hotel & Spa so we can keep on making amazing, unforgettable and great memories together. This should be our new yearly tradition :-)It was a pleasure getting to meet you and have our chats daily. Yours sincerely, OSCARGuest Experience

¡Hola Terry! It is always nice to know that you have returned home with great memories of your holiday and we are very grateful for the time and effort you have put into sharing your personal experience at MarSenses Rosa del Mar Hotel & Spa. We would also like to thank you for your comments, your recommendation of the hotel and for choosing us for your holiday in Mallorca. It is very nice to read that our guests have enjoyed their time on the island to the fullest and that the effort of the whole team has been worthwhile, as your satisfaction is the most important thing for us. We would like to remind you that all the feedback you give us helps us to keep improving with the sole aim of making your next stay the best one yet. Every little detail that can help us to be better is always welcome. Best regards, OSCAR Guest Experience

¡Hola Julie! It is always nice to know that you have returned home with great memories of your holiday and we are very grateful for the time and effort you have put into sharing your personal experience at MarSenses Rosa del Mar Hotel & Spa. We would also like to thank you for your comments, your recommendation of the hotel and for choosing us for your holiday in Mallorca. It is very nice to read that our guests have enjoyed their time on the island to the fullest and that the effort of the whole team has been worthwhile, as your satisfaction is the most important thing for us. We would like to remind you that all the feedback you give us helps us to keep improving with the sole aim of making your next stay the best one yet. Every little detail that can help us to be better is always welcome. Best regards, OSCARGuest Experience

¡Hola Henrik!It is always nice to know that you have returned home with great memories of your holiday and we are very grateful for the time and effort you have put into sharing your personal experience at MarSenses Rosa del Mar Hotel & Spa. We would also like to thank you for your comments, your recommendation of the hotel and for choosing us for your holiday in Mallorca. It is very nice to read that our guests have enjoyed their time on the island to the fullest and that the effort of the whole team has been worthwhile, as your satisfaction is the most important thing for us. We would like to remind you that all the feedback you give us helps us to keep improving with the sole aim of making your next stay the best one yet. Every little detail that can help us to be better is always welcome. ¡Muchas gracias!

¡Hola Elsa! It is always nice to know that you have returned home with great memories of your holiday and we are very grateful for the time and effort you have put into sharing your personal experience at MarSenses Rosa del Mar Hotel & Spa. We would also like to thank you for your comments, your recommendation of the hotel and for choosing us for your holiday in Mallorca. It is very nice to read that our guests have enjoyed their time on the island to the fullest and that the effort of the whole team has been worthwhile, as your satisfaction is the most important thing for us. We would like to remind you that all the feedback you give us helps us to keep improving with the sole aim of making your next stay the best one yet. Every little detail that can help us to be better is always welcome. Best regards, OSCAR Guest Experience

¡Hola Aki! It is always nice to know that you have returned home with great memories of your holiday and we are very grateful for the time and effort you have put into sharing your personal experience at MarSenses Rosa del Mar Hotel & Spa. We would also like to thank you for your comments, your recommendation of the hotel and for choosing us for your holiday in Mallorca. It is very nice to read that our guests have enjoyed their time on the island to the fullest and that the effort of the whole team has been worthwhile, as your satisfaction is the most important thing for us. We would like to remind you that all the feedback you give us helps us to keep improving with the sole aim of making your next stay the best one yet. Every little detail that can help us to be better is always welcome. Best regards, OSCAR Guest Experience

¡Hola Elizabeta! Vielen Dank für Ihre positive Bewertung unseres Hotels! Es freut uns sehr zu hören, dass Sie und Ihre Familie eine wunderbare Woche bei uns verbracht haben. Es ist uns wichtig, unseren Gästen einen angenehmen Aufenthalt zu bieten, und Ihr Feedback bestärkt uns darin, dass wir auf dem richtigen Weg sind.Es ist großartig zu hören, dass Sie mit den Zimmern zufrieden waren. Wir legen großen Wert auf Sauberkeit und modernen Komfort, um sicherzustellen, dass sich unsere Gäste wie zu Hause fühlen.Unsere kulinarischen Angebote sind uns besonders wichtig, und es freut uns, dass Sie das tägliche Frühstück und Abendessen genossen haben. Unser Buffet mit abwechslungsreichen Speisen soll sicherstellen, dass für jeden Geschmack etwas dabei ist. Wir schätzen Ihr Lob für unser Preis-Leistungs-Verhältnis bei den Getränken während des Abendessens.Die beiden Poolbereiche, einer für Erwachsene und einer für Kinder, sind definitiv ein Highlight, und es freut uns, dass Ihre Kleinen den Poolbereich im Miniclub mit den Rutschen genießen konnten. Die Bereitstellung von Strandbadetüchern ist ein weiterer Service, den wir gerne zur Verfügung stellen, um Ihren Aufenthalt bequemer zu gestalten.Wir sind stolz darauf, ein familienfreundliches Hotel zu sein, und die täglichen Animationen für Kinder sind eine Möglichkeit, den Aufenthalt für Familien noch unterhaltsamer zu gestalten.Die Nähe zum Strand und die Verfügbarkeit von Liegen und Schirmen sind sicherlich weitere Pluspunkte, die Ihren Urlaub angenehmer gemacht haben.Es ist großartig zu hören, dass Sie die Annehmlichkeiten und Einkaufsmöglichkeiten in der Nähe unseres Hotels genossen haben. Mallorca bietet eine Fülle von Aktivitäten und Möglichkeiten zur Unterhaltung.Vielen Dank auch für den Hinweis auf die Anreise mit dem öffentlichen Bus. Das ist sicherlich hilfreich für zukünftige Gäste.Nochmals vielen Dank für Ihre Bewertung und Ihr positives Feedback. Wir freuen uns darauf, Sie und Ihre Familie in Zukunft erneut bei uns begrüßen zu dürfen. Ihr Wohl liegt uns am Herzen, und es ist uns eine Freude, Ihre Erwartungen zu erfüllen.MFG, OSCAR Guest Experience

Buenos días, Jonathan. Gracias por tus motivadoras y bonitas palabras sobre tu estancia en el MarSenses Rosa del Mar Hotel & Spa. Nos complace ver que tus vacaciones en Mallorca fueron un éxito. Siempre es agradable ver que nuestros huéspedes han disfrutado de sus merecidas vacaciones y han podido disfrutar de todas las instalaciones del hotel, así como de todo lo que la zona de alrededor del hotel tiene que ofrecer. Esperamos verte pronto de nuevo con nosotros para poder seguir creando recuerdos inolvidables y momentos irrepetibles juntos. Recibe un enorme abrazo de parte de todo el equipo de MarSenses Rosa del Mar Hotel & Spa. Atentamente, Óscar AloyGuest Services / Front Desk Manager

¡Hola Camilla! Thank you very much for sharing this great review of your recent stay at MarSenses Rosa del Mar Hotel & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.We do look forward to keep on making amazing memories together. Yours sincerely

¡Hola Tomas! Thank you very much for sharing this great review of your recent stay at MarSenses Rosa del Mar Hotel & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.We do look forward to keep on making amazing memories together. Yours sincerely

¡Hola Jason! Thanks for sharing your experience with us. We do appreciate your honest feedback, as it always helps us to keep improving and making sure our guests have the best experience possible. We do regret reading that your stay with us was not the experience you expected and your expectations were not met. Either way, we do appreciate the time you spent writing this feedback and we would love to have you back again with us so we can make the best out of your holidays. Looking forward to having you at the hotel with us again soon.Best regards,

Dear Grace,Thank you very much for your feedback

Estimado huésped,gracias por su feedback.

Chère Annette,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre MarSenses Rosa, nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous assisteront dans cette démarche. Nous sommes désolés d'apprendre que vous n'avez pas trouvé nos chaises longues propres, nous transmettrons cette information à notre service afin que nous puissions agir immédiatement.Merci encore une fois pour avoir choisi notre hôtel et pour vos critiques constructives dont nous tiendrons compte.

Dear John,we are very please that you and your family have enjoyed your stay with us, and we thank you for your feedback.