Luokitus perustuu 843 tarkistettuun arvosteluun

3,9 / 5
79 % asiakkaista suosittelee
4,1 Huoneen siisteys
4,1 Palvelu ja henkilökunta
4,0 Huoneen mukavuus
3,8 Hotellin kunto
Expedian tarkistetut arvostelut
3/5
Vahvistettu matkustaja

Nuhjuinen hotelli

Lisätty 26.5.2019 Hotelsn sivustolla
Huoneemme oli vähän nuhjuinen ja kaipaisi remonttia, huoneessa oli kahvinkeitin mutta kahvia oli tosi vaikea saada. Pyysimme kahvia joka päivä ja vasta viikon lopulla saimme useamman kuin yhden kapselin päivässä. Meitä siis matkassa 2. Aula oli siisti.
Kommentin lähettäjä: Hotellin johto
31.5.2019, Westgate Customer Care , Hotellin johto
We appreciate you leaving a rating. We are pleased to know that you enjoyed some aspects of your stay with us. We are currently working on upgrading many of our features and appreciate our guests' patience during this process. We are always looking to improve and your feedback is of great help. We hope that we have the opportunity to welcome you again in the future to fully exceed your expectations. Kind Regards, Britney
4/5
Vahvistettu matkustaja

Lisätty 25.3.2019 Hotelsn sivustolla
Kommentin lähettäjä: Hotellin johto
9.4.2019, Westgate Customercare, Hotellin johto
Virpi, Thank you for taking the time from your busy schedule to share such a positive rating. We look forward to serving you in the future. Ray
2/5
Vahvistettu matkustaja lähtöpaikka: Italia

Lisätty 29.12.2019
Posizione ottima per dirigersi verso ogni zona. Accettabile servizio colazione. Hotel nel complesso vecchio, pulizia nelle camere poco efficiente. Poco generosi con i bagnoschiuma ed i servizi di toilette per chi alloggia e viene da lontano. Per un hotel a 4 stelle ci si aspetterebbe molto di più.
3/5
Vahvistettu matkustaja

Lisätty 29.12.2019
Very comfortable bed. Con: the resort fee is a rip off.
4/5
Vahvistettu matkustaja lähtöpaikka: PR

Lisätty 28.12.2019
The entrance of the hotel and the lobby is pretty. The location of the hotel is great... I went to different places around NYC walking, without taking a taxi or the train. A man that works in the hotel named Néstor was very kind; he helped me and my family before arriving to NY, then he received us and explained us a lot of things to do, see, go, use. He was polite. In the hotel there is a Starbucks place, and a woman named Isa was not so polite with me and my family... and with no reason. We are not from USA, and we speak English, but there are some things that we do not understand, so we asked for some things, and she was always in a hurry and not so welcoming; she was not so nice. On the other hand, the man from there, José, was really nice to us.
4/5
Vahvistettu matkustaja lähtöpaikka: Lexington

Lisätty 28.12.2019
Adored this place! Everything was so clean and orderly, and the hotel staff was so nice and willing to help us with any problem we had!
2/5
Vahvistettu matkustaja

Lisätty 27.12.2019
The toilet paper was incredibly cheap, this hotel was a four-star hotel and the toilet paper was like a one-star hotel, it was disgusting. Also, I got charged 38 dollars per day for the internet, even though I chose the low-speed free network. There was a high-speed network that cost money but I decided I was not going to pay for the internet because I knew I was only going to use the hotel to sleep because of my busy scheduled in NY. If I used it one hour in those three days I stayed there was too much and got charged $38 per day, I am not going to stay in that hotel ever again. Angela
Kommentin lähettäjä: Hotellin johto
28.12.2019, Westgate_CustomerCare, Hotellin johto
Angela, Thank you for your review. We regret to hear that your visit with us was anything less than exceptional. Please be advised that our WiFi fees do not exceed $14.99 plus tax per day for high speed. We do hope that any concerns regarding charges were brought to the attention of our staff in order to rectify. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations. Regards, Sam
4/5
Vahvistettu matkustaja lähtöpaikka: Japan

Lisätty 26.12.2019
I can’t say the hotel was perfect, but it was still great because of some reasons. The room I stayed was clean enough. Staff was awesome, especially David who was in welcome counter was awesome. He allowed me to early check in and gave a bottle of water because I was so tired to get there. I got 20 dollars to use lunch and snacks, which is also good. Its location was okay, not too far from downtown but still required some walking. Overall I was satisfied. It was great time with the hotel!!
Kommentin lähettäjä: Hotellin johto
28.12.2019, Westgate_CustomerCare, Hotellin johto
Tom, thank you for your review of Westgate New York Grand Central. We are happy to hear that you enjoyed your room accommodations, as well as the service provided to you by our staff. We hope to see you again very soon! Regards, Sam
5/5
Vahvistettu matkustaja

Lisätty 25.12.2019
Room had everything we needed. Credit was nice as we could come back after a long day of exploring and get a drink or snack to end the day
Kommentin lähettäjä: Hotellin johto
28.12.2019, Westgate_CustomerCare, Hotellin johto
Thank you so much for the five-star review! We are so glad you enjoyed your room accommodations, as well as your stay overall. We hope to see you again soon! Regards, Sam
5/5
Vahvistettu matkustaja

Lisätty 24.12.2019
Excellent location. Close to a lots off stuff in New York.
Kommentin lähettäjä: Hotellin johto
28.12.2019, Westgate_CustomerCare, Hotellin johto
Thank you so much for the great review! We are glad you found our location convenient to all the entertainment and sights around town. We hope to see you again soon! Regards, Sam
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