Relais & Châteaux – Marrakesh-Tensift-El Haouz, Marrakech-Safi

"The entire stay and experience was a disaster from the beginning to the end. Personnel was rude and hotel manager refused to meet with me to address the problems. There is a long list of problems so I wont start writing them all here. I demand a refund!!"

"Everything was wonderful "

"Kiva iso vähän espanjalaistyylinen all Inc hotelli vesipuistolla ja useammalla altaalla. Vain 1 allas on kuitenkin lämmitetty 27-asteiseksi. Ruokavaihtoehtoja oli paljon buffassa (muuta ei ollut tarjolla snackbaarin lisäksi), mutta ne olisi saaneet vaihdella enemmän. Itse hotellihuone oli pienehkö neljälle ja aika kulahtanut, mutta ilmalämpöpumppu toimi. Hotelli on aika syrjässä mutta takseja saa heti ja bussi kulkee muutaman kerran päivässä keskustaan. "

"Highly Recommend! A beautiful riad with truly exceptional staff who go above and beyond to make your stay unforgettable. The dinner is excellent, and the cooking class with their amazing chef is an absolute must. It's a fantastic experience that lets you dive into local flavors and culinary traditions. As with all old riads, light sleepers might want to bring earplugs, as sound insulation isn’t up to modern standards. Overall, a wonderful place to stay with a charming atmosphere and top-notch hospitality!"

"Hotel was excellent and especially the service provided by the staff was top tier. Everyone was respectful and friendly. Food and drinks were okay, just A small improvement as we were all inclusive that breakfast starting at 7:30 AM is A bit late as we were travelling with a baby that wakes up early. Room should have A kettle for coffee and to help make baby food."

"Service level varied a lot depending on the person. Some were very rude and unhelpful, some were excellent, nice and helpful. Rooms seemed a bit outdated even they were quite spacious. Would have like to give better recommendations but few very bad encounters brought the overall ecperience significantly down."