We did not have good experience for our three night stay. The shower drainage was clogged and water did not go down quick enough. We have to shut off the water in the mid of shower and wait until water went down. We told the staff the drainage issue. They just told us to send message with no any staff or service ordered to fix it. When we sent the message about the issue, we did not receive a single word with zero response. The hotel is classified as 4 star. I do not know how this rating came from. We stayed in Italy for 2 months and stayed different hotels in different regions. By comparison, this hotel can not even be classified for 3 star. The breakfast compared with most of the 4 star hotels in Italy, it is bad. No any hot item in the breakfast except coffee. The boiled egg was icy cold, taken from refrigerator and probably boiled days ago..Please note, the hotel room is in the cave. You have to step down 50 steps in order to reach the hotel room. When you leave, you need to climb up 50 steps with your luggages. I would not book the hotel if I knew it was like that. I do not know how the review rating (seem to be good) was coming from. But only 22 review at my booking time. May be from family members, friends or relatives... Not sure about it. Anyway, it was a real bad experience we had .
