Residenssit – Mauritius

"The place is very beautiful and the property is brand new. The staff is not very welcoming, not everyone is able to take customer service to the level they should. We would recommend some serious staff training to ensure the level of service matches expectations. However, there are many members of the staff that are very helpful, but the diversity is too big."

"Great 5 star resort with 2 golf courses included in the accommodation with several other sport possibilities and activities offered. Also several pools to relax and enjoy sun after sports. Service top level, very short reaction time to any request."

"Definately stay in the Nirvana adult only side if you want to have quiet stay without the noise of kids. Nirvana rooms also have butlers that are amazing especially Kesaven. Also the Nirvana pool bar employees took good care of us especially Espoir. We stayed here for honeymoon and truly enjoyed it."

"We were quite dissappointed in our stay at LUX. Based on their marketing, we were expecting top-notch service and lots of activities. The reality was not that glamorous. For example, during our 5-day stay, there was only 1 outdoor movie and no indoor movies for adults. We received our room 3 hours late because of maintenance issues (AC and phone not working). It smelled very strongly of paint (they were painting the room next door) but when asked, we could not switch the room because of that. There were also a lot of problems during checkout and the communication between different LUX employees was really bad (someone promised a late checkout, the other called that we need to leave the room early, we were charged too much, etc.). On a positive note, the food at the hotel restaurants was good and there was always room in the multiple pools and beaches. However, be aware that even with dinner included, drinks will be charged. A carafe of water costs 5€, which is quite a lot considering you can't really avoid drinking it. A small coke is 6€, which also seems too steep. There are no stores close by. We would not recommend this hotel as you can find a lot better options at Mauritius even with lower budget."

"Beautiful hotel with good customer service. The hotel is located in front of long beach. The level of food was good. No shampoo at the room Live band plays till 11 pm so no sleep before that."