Matkat – Medina

Staff were lovely but felt extremely unsafe as a group of young girls just due to area. Riad wasn’t very clean. Again the staff were amazing walked us to our transfers and packed us up breakfast for early excursion but I wouldn’t recommend for young girls

Hyvät altaat ja ihana poreallas. Hyvä ruoka ja hotellin sijainti.

Personal wahr sehr nett/Zimmer ok

Overall it's a clean and quiet place to stay. Some minor maintenance is required. The staff is polite.

The room and bed were comfortable. The breakfast was great. But I am only leaving 3 starts because they charge extra for the sauna. This is a problem as some people like to use saunas daily, not as a luxury. The pool use is included. Also, the hotel did not seem to work on common sense. They have weird rules and inconsistent communication. The receptionist told me that I dont need to bring a towel for the spa. I went to the spa and paid 250 dirhams for it. Then when I tried to leave, I got told that I cannot take the towel to my room. I only had dirty clothes. so they allowed me to walk to my room with a staff member, change into my own towel and hand the spa towel to the member of staff so they can take it back. I was told if I am half an hour late for checkout, I have to pay 50% of the cost of the next night. I think they should be more flexible. I was a tired, business traveller with long delays on my flight. I don't like the extra stress from pointless rules. Some of the staff seemed a bit hungry for tips, some were amazing and even refused tips.