Welcome to Platinum Pad – your luxury escape in Melbourne’s Westside Place, home to the Ritz-Carlton and Dorsett Hotels. Located in the heart of the free tram zone and directly across from Southern Cross Station, exploring Melbourne is a breeze. Enjoy stunning views, premium finishes, and resort-style facilities including pools, gym, lounges, and more.
✔︎ Welcome to Platinum Pad – your luxurious city escape in Melbourne’s prestigious Westside Place, home to the Ritz-Carlton and Dorsett Hotels
✔︎ Perfectly positioned in the free tram zone, directly across from Southern Cross Station – making exploring Melbourne effortless
✔︎ Surrounded by iconic attractions, world-class dining, shopping, and entertainment
✔︎ Enjoy exclusive access to an array of resort-style amenities rarely found in city living
✔︎ Unwind in indoor and outdoor pools, state-of-the-art gyms, private lounges, BBQ areas, cinema room, library, and tranquil garden spaces
✔︎ Stylishly designed with premium furnishings and floor-to-ceiling windows for natural light and city views
✔︎ A peaceful retreat with everything you need for business or leisure
Let's check out your pad...
★ BEDROOM
1 Queen Bed with ultra-comfy mattress
Hotel-quality linen & blackout curtains for a dreamy sleep
★ KITCHEN
Fully equipped for home cooking or wine & cheese nights
Cooktop, oven, fridge, microwave & dishwasher
All the essentials, plus a few extras to make it feel like home
★ LOUNGE & DINING AREA
Stylish and comfy with Smart TV & fast Wi-Fi
Dining space for 2
★ BATHROOM
Sleek and modern with a rainfall-style shower
Starter supply of toiletries included
★ LAUNDRY
Washing machine & dryer for your convenience
Our cherished guests will have the entire apartment to themselves, as well as access to all the incredible building facilities such as the pool, gym, and lounge areas.
We respect the privacy of our guests during your stay. However, if you have any trouble with your check-in or any other issues/inquiries during your stay, we are here to help.
Guest Support hours are available via message from:
9am - 9pm Monday to Friday
10am - 5pm Saturday and Sunday
In the case of an emergency you may call us, however calling this line after hours could result in additional charges.
To ensure a smooth check-in process, the main booker who had placed the reservation are required to complete an online check-in form and provide a copy of their ID before arrival (this information can also be found in your booking confirmation) for a smooth process of receiving your check-in details on the day of your arrival.
Thank you for your cooperation!
Important: Please note that keys must be collected from the CT MART in 535 LITTLE LONSDALE STREET, which is open from 6 AM–3 AM. If you are unable to make it before the said time, please contact us urgently so we can arrange a personalized check-in. Additional fees will apply.
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1) Prohibited Activities
Smoking inside is not allowed.
Parties are not permitted. Pre-approval is required for all events, functions or additional visitors. Breaching this rule may incur extra charges.
Kindly refrain from excessive noise at all times, particularly during quiet hours (23:00 – 08:00).
Minut sensors have been installed in all our apartments. These have no cameras or listening devices, but they will alert us to noise, cigarette and vape smoke, and guests outstaying there check out time without prior arrangement.
2)No Pets
3) Departure
We kindly request you to:
Return all used cookware, cutlery and utensils to their original spots.
Remove all personal items.
Sort waste appropriately for collection (we will provide the schedule).
Secure all windows and doors, switch off lights, and return keys.
A fee may be charged for lost keys or lockout, or if the property is left unsecured.
Please leave the property in a tidy state.
Please note, we cannot assume responsibility for lost items or belongings left behind. Additional cleaning fees may apply if the property is left untidy.
4) For any alterations such as shortening your stay, early check-in, or late check-out, please submit your request prior to arrival. These requests are subject to availability and may not be possible during peak periods or when there are back-to-back bookings. Please note that shortening your stay may result in only a partial refund or no refund at all, depending on the cancellation policy that applied at the time of booking. Early check-ins and late check-outs may also incur additional charges if they impact our cleaning schedule or other reservations. We recommend making any changes as early as possible to allow us to best accommodate your request.
5) Damages, Breakages and Losses
All damage or breakage must be reported to us immediately.
Removing or relocating property contents without approval is not permitted. Non-compliance may result in a damage fee.
6) Housekeeping
Please promptly report any cleaning issues upon arrival via your booking platform with photographs. We will endeavour to resolve these as soon as possible.
Use only the beds that have been paid for. Using additional beds will incur an extra cleaning fee.
That’s the formalities out of the way! This apartment is perfect to enjoy Melbourne so HAVE FUN!
Please note that our properties offer self-check-in until 11 PM. If you require check-in after 11 PM, a personalized check-in can be arranged in advance.
This service will need to be outsourced to a third-party provider and will incur the following fees:
$69 for check-ins before midnight.
$99 for check-ins after midnight.
A surcharge applies on public holidays.
Important: Please note that keys must be collected from the CT Mart on Little Lonsdale Street, which is open from 8AM–11PM. If you are unable to make it before the said time, please contact us urgently so we can arrange a personalized check-in. Additional fees will apply.
— — — — — — — — — — — — — — — —
1) Prohibited Activities
Smoking inside is not allowed.
Parties are not permitted. Pre-approval is required for all events, functions or additional visitors. Breaching this rule may incur extra charges.
Kindly refrain from excessive noise at all times, particularly during quiet hours (23:00 – 08:00).
Minut sensors have been installed in all our apartments. These have no cameras or listening devices, but they will alert us to noise, cigarette and vape smoke, and guests outstaying there check out time without prior arrangement.
2)No Pets
3) Departure
We kindly request you to:
Return all used cookware, cutlery and utensils to their original spots.
Remove all personal items.
Sort waste appropriately for collection (we will provide the schedule).
Secure all windows and doors, switch off lights, and return keys.
A fee may be charged for lost keys or lockout, or if the property is left unsecured.
Please leave the property in a tidy state.
Please note, we cannot assume responsibility for lost items or belongings left behind. Additional cleaning fees may apply if the property is left untidy.
4) For any alterations such as shortening your stay, early check-in, or late check-out, please submit your request prior to arrival. These requests are subject to availability and may not be possible during peak periods or when there are back-to-back bookings. Please note that shortening your stay may result in only a partial refund or no refund at all, depending on the cancellation policy that applied at the time of booking. Early check-ins and late check-outs may also incur additional charges if they impact our cleaning schedule or other reservations. We recommend making any changes as early as possible to allow us to best accommodate your request.
5) Damages, Breakages and Losses
All damage or breakage must be reported to us immediately.
Removing or relocating property contents without approval is not permitted. Non-compliance may result in a damage fee.
6) Housekeeping
Please promptly report any cleaning issues upon arrival via your booking platform with photographs. We will endeavour to resolve these as soon as possible.
Use only the beds that have been paid for. Using additional beds will incur an extra cleaning fee.
That’s the formalities out of the way! This apartment is perfect to enjoy Melbourne so HAVE FUN!
