Ulkouima-allas, aurinkovarjoja, aurinkotuoleja

Arvostelut: Best Western Plus Atlantic Beach Resort

3 out of 5
Best Western Plus Atlantic Beach Resort
4101 Collins Ave, Miami Beach, FL

Arvostelut

6,8
Arvosana 10 - Loistava. 316 kautta 1074 arvostelua" "
Arvosana 8 - Hyvä. 258 kautta 1074 arvostelua" "
Arvosana 6 - OK. 196 kautta 1074 arvostelua" "
Arvosana 4 - Huono. 142 kautta 1074 arvostelua" "
Arvosana 2 - Hirveä. 162 kautta 1074 arvostelua" "

7,2/10

Siisteys

7,0/10

Henkilökunta ja palvelu

6,8/10

Palvelut/mukavuudet

6,8/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

janne

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
General Manager vastasi 25.2.2024
Dear Janne, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Barbara Romano,General Manager

6/10 OK

Aleksanteri

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä tammikuussa 2024
Barbara Romano General Manager vastasi 29.1.2024
Dear Aleksanteri, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Barbara RomanoGeneral Manager

6/10 OK

sami

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Poor.
No cleaning for 4 days.Some of us ran out of toiletpaper etc...Outdated pool area view from the room 422/423 was horrible and full of trash.room was ok
Yöpyi 4 yötä helmikuussa 2022
General Manager vastasi 19.2.2022
Sami, thank you for being our guest and choosing our hotel. With our guests' well-being in mind, our housekeeping services have been tailored during these challenging times to ensure their stay is as undisturbed as possible. We want to inform you that you can reach out to our front desk to make your request. We are sorry if this was not communicated to you upon check-in. We also encourage you to visit our website, which will give you all the detailed information while making your next reservation with us. We are also sorry for not meeting your expectations with the view and your accommodations. We understand your frustration and appreciate your patience. Thank you again for taking the time to review your stay, and we look forward to your next visit to earn your perfect rating. Barbara Romano, General Manager

10/10 Loistava

Deepak

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location, clean room
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

RYAN

Matkusti ryhmän kanssa, Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place
Yöpyi 4 yötä toukokuussa 2024
General Manager vastasi 25.5.2024
Dear Ryan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Best Western Atlantic Beach Resort; we hope to see you again soon. Barbara RomanoGeneral Manager

10/10 Loistava

Yeinet

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Si
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 27.5.2024
Dear Yeinet, Thank you for choosing Best Western Atlantic Beach Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Barbara RomanoGeneral Manager

10/10 Loistava

Alma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice and clean
Yöpyi 4 yötä toukokuussa 2024

4/10 Huono

Latisha

I would not stay again
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 25.5.2024
Dear Latisha, We're sorry to hear that your recent stay fell short of expectations. Our aim is always to provide exceptional experiences for our guests, and it's disappointing to learn that we missed the mark during your visit. We take all feedback seriously and will certainly look into the aspects of your stay that left you feeling dissatisfied. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Barbara RomanoGeneral Manager

10/10 Loistava

Sanders

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
C'est un bon logement j'ai passé une agréable vacance merci.
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 20.5.2024
Dear Sanders, Thank you very much for your kind words. We are thrilled to hear that you had an enjoyable vacation and that you found our accommodation to be satisfactory. It was a pleasure to host you, and we are grateful for your positive feedback. We hope to have the opportunity to welcome you back to Best Western Atlantic Beach Resort in the future for another pleasant stay. Warm regards from our entire team.Barbara RomanoGeneral Manager

6/10 OK

erick

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
Los pasillos sucios el personal poco amable
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 20.5.2024
Dear Erick, Thank you for taking the time to post your review. We apologize for the cleanliness issues you encountered in the hallways and for any inconvenience this caused. We will share your comments with the housekeeping team to ensure this is not repeated. Furthermore, our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Barbara Romano,General Manager

10/10 Loistava

Alyssa

Hyvää: Palvelut/mukavuudet
location right on the beach
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 20.5.2024
Dear Alyssa, Thank you for choosing Best Western Atlantic Beach Resort and for your excellent review of our resort! We are delighted you enjoyed our convenient location between South Beach and North Miami Beach, and we look forward to your next visit with us.Barbara Romano,General Manager

6/10 OK

Olga

Liikematkailija
That it was right on the beach
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 20.5.2024
Dear Olga, Thank you for being our guest and sharing your feedback. We are happy to read that you loved our oceanfront location, but we regret not meeting some of your expectations. We are grateful for your feedback and hope to see you again soon.Barbara Romano,General Manager

8/10 Hyvä

Laura

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No available parking
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 17.5.2024
Dear Laura, Thank you for choosing to stay at Best Western Atlantic Beach Resort and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we deeply regret the inconvenience you faced due to the unavailability of parking spots, which resulted in unexpected parking fees. Regrettably, our parking capacity is quite limited, and spaces are allocated on a first-come, first-served basis. In the event that there are no available parking spaces upon a guest's arrival, we kindly direct them to a public garage located just two blocks away as an alternative option. We are grateful for your patience and hope to have another opportunity to host you in the future.Barbara Romano,General Manager

10/10 Loistava

Nayades

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean ,and the staff very nice
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 15.5.2024
Dear Nayades, Thank you for the fantastic review of your stay at Best Western Atlantic Beach Resort. We are thrilled to know that our immaculate accommodations and courteous service exceeded your expectations! It was our pleasure hosting you, and we hope you will choose us again.Barbara RomanoGeneral Manager

2/10 Hirveä

Martha

Matkusti perheen kanssa
Huonoa: Siisteys
El tapete de la habitación se sentía terriblemente sucio, el recepcionista tuvo una atención nada amable
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 15.5.2024
Dear Martha, Thank you for providing feedback on your experience. Exceptional service and the cleanest accommodations for every guest are our highest priority, so we apologize that you had an unsatisfactory experience. We completely understand your frustration and the inconvenience this caused you. We have shared your comments with the appropriate individuals and will work diligently to ensure we are more consistent in our delivery. We are very grateful for your patience and hope to have the opportunity to welcome you again so we can show you our devotion to seamless experiences.Barbara RomanoGeneral Manager

10/10 Loistava

Kanisha

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really loved the stay it’s just the air was not working good enough for us but far as everything else was good and ocean front was breath taking if I would visit again I would most definitely stay again 😊
Yöpyi 4 yötä toukokuussa 2024
General Manager vastasi 14.5.2024
Dear Kanisha, Thank you for sharing your recent stay experience at Best Western Atlantic Beach Resort. We are delighted to hear that you thoroughly enjoyed your time with us, particularly the breathtaking oceanfront views. It's wonderful to learn that you found everything else to your satisfaction. We understand the importance of a comfortable environment and will ensure that your concerns regarding the air conditioning are addressed appropriately to enhance future stays. Rest assured, we are committed to providing our guests with a memorable and pleasant experience, and we appreciate your feedback in helping us achieve that goal. We look forward to the opportunity of welcoming you back for another enjoyable stay.Barbara RomanoGeneral Manager

10/10 Loistava

Nikola

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location!
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 12.5.2024
Dear Nikola, Thank you for choosing Best Western Atlantic Beach Resort and for your excellent review of our resort! We are delighted you enjoyed our convenient location between South Beach and North Miami Beach, and we look forward to your next visit with us.Barbara RomanoGeneral Manager

10/10 Loistava

Jean

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfecto
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 11.5.2024
Dear Jean, We are delighted we exceeded your expectations for an outstanding stay at Best Western Atlantic Beach Resort, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Barbara RomanoGeneral Manager

8/10 Hyvä

Niharika

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
No comments
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 11.5.2024
Dear Niharika, Thank you for your review of Best Western Atlantic Beach Resort. We are delighted your stay was satisfactory, and we look forward to your next visit with us.Barbara RomanoGeneral Manager

2/10 Hirveä

Yousef

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms are filthy and disgusting. Smell of mold is all over the hotel and in rooms. Booked a deluxe suit thinking i will have my money's worth, but the place was full of mold and the room is facing a building that blocks even the light. Left next day and thanks to expedia i got a full refund.
Yöpyi 5 yötä toukokuussa 2024
General Manager vastasi 12.5.2024
Dear Yousef, Thank you for evaluating your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay you deserved, and we are disappointed to learn that you left us earlier than expected. We take the cleanliness of our hotel very seriously, and we have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and would welcome another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. Barbara RomanoGeneral Manager

8/10 Hyvä

Charelle

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I loved the location but i didn’t like the fact that I was forced to take a double when I paid for a King. The excuse was there were no more rms available. But I was charged for a King. Was also made to wait 6hrs for a rm that wasn’t ready. That’s no way to treat a senior with a disability!
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 14.5.2024
Dear Charelle, Thank you for taking the time to share your feedback about your recent stay with us. We regret to learn of the inconvenience you encountered, especially concerning the room allocation and the delay in room readiness. Please accept our sincerest apologies for the inconvenience and discomfort this situation may have caused you. We take your comments seriously and will address this appropriately to ensure the highest level of service and care for our guests. Your satisfaction is of utmost importance to us, and we will strive to enhance our service delivery to meet your expectations. On a positive note, we are glad you liked our oceanfront location. We are grateful for your patience and hope for the opportunity to restore your confidence in our hotel during any future visits to the area. Barbara Romano,General Manager

6/10 OK

Darlene

Hyvää: Siisteys ja henkilökunta ja palvelu
This was an older hotel however for the most part it was clean. The biggest downfall was it was a very small hotel with very few amenities. I cannot believe that the one and only bar they had closed at 5:30 PM. The location was very nice and easy to navigate around the city.
Yöpyi 4 yötä toukokuussa 2024
General Manager vastasi 10.5.2024
Dear Darlene, Thank you for sharing your recent stay experience at our hotel. We're delighted that you appreciated our convenient location and cleanliness of our establishment and that overall, you had a pleasant stay with us. Regarding the concern about the limited amenities and operating hours of the bar, we apologize for the inconvenience this has caused. We understand the importance of having a variety of facilities available for our guests and will address this appropriately. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Barbara RomanoGeneral Manager

6/10 OK

Rayvon

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Friendly staff
Yöpyi 7 yötä huhtikuussa 2024
General Manager vastasi 8.5.2024
Dear Rayvon, Thank you for staying with us and for sharing your comments with other travelers. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We are happy you had a pleasant visit, but we apologize for not meeting some of your expectations. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Barbara RomanoGeneral Manager

6/10 OK

Byron

Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 9.5.2024
Dear Byron, Thank you for staying with us and for sharing your comments with other travelers. We are happy you had a pleasant visit, but we apologize for not meeting some of your expectations. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Barbara RomanoGeneral Manager

6/10 OK

Destiny

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu
Smell in Lobby was great but the smell in the room was terrible. You can only get wash cloths from front desk which was very inconvenient. And the air conditioning was terrible our room was hot we had to call the front desk to fix it.
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 6.5.2024
Dear Destiny, Thank you for choosing to stay with us. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We are also sorry for the difficulty with keeping your room at a comfortable temperature. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Barbara RomanoGeneral Manager

8/10 Hyvä

Zaqueu

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 5.5.2024
Dear Zaqueu, Thank you for your rating on your stay at the Best Western Atlantic Beach Resort. Our goal is to ensure the total comfort and satisfaction of each guest, and we are happy we met most of your expectations. We hope to have the opportunity to welcome you again when your travels bring you back to Miami Beach. Barbara RomanoGeneral Manager

8/10 Hyvä

RYAN

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Guys said it was professional and clean each day. Dining options were easy.
Yöpyi 4 yötä huhtikuussa 2024
General Manager vastasi 4.5.2024
Dear Ryan, We are delighted to hear that you found Best Western Atlantic Beach Resort to be professional and clean throughout your stay. Our team takes great pride in maintaining high standards of cleanliness and providing exceptional service to our guests. We're also pleased to know that you found our dining options convenient and enjoyable. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful experience.Barbara RomanoGeneral Manager

10/10 Loistava

IRINA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We appreciate the staff, all the services, and the location. S. I. CDK.
Yöpyi 5 yötä huhtikuussa 2024
General Manager vastasi 2.5.2024
Dear Irina, Thank you for choosing Best Western Atlantic Beach Resort and for your excellent review of our resort! We are delighted you enjoyed our convenient location between South Beach and North Miami Beach, and we look forward to your next visit with us. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for all of your great feedback. We look forward to your next stay! Barbara RomanoGeneral Manager

4/10 Huono

Cierra

Matkusti perheen kanssa, Liikematkailija, Matkusti kumppanin kanssa
It was bugs inside the room and also the ceiling was leaking
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 2.5.2024
Dear Cierra, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We also apologize for the issues you encountered with the ceiling in your room. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will accept our apologies and consider staying with us again.Barbara RomanoGeneral Manager

6/10 OK

Eduardo Javier

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
The two girls in the front desk are the rudest in THE WORLD!!!! They denigrate you very bad, they should train them for a good costumer service, that’s unacceptable, definitely I won’t be back any other time because of their treatment to people. Staff on the restaurant is very nice though, they should learn from them. I am not the only one, people were complaining a lot of the front desk girls, they are racist people!!!! They charged me 160 Dlls and they told me that it wasn’t their fault
Yöpyi 4 yötä huhtikuussa 2024

10/10 Loistava

Rudy

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very Nice
Yöpyi 3 yötä huhtikuussa 2024
Barbara Romano General Manager vastasi 28.4.2024
Dear Rudy, Thank you for choosing Best Western Atlantic Beach Resort. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Barbara RomanoGeneral Manager

6/10 OK

Brian

Yöpyi 1 yön huhtikuussa 2024
Barbara Romano General Manager vastasi 28.4.2024
Dear Brian, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.  Barbara RomanoGeneral Manager

6/10 OK

fred

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
No parking on site they send you to a parking garage 2 blocks away at $42 per night! Add that into cost of room I would have went elsewhere!
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 26.4.2024
Dear Fred, Thank you for staying with us and for sharing your comments with other travelers. We hope you had a pleasant visit overall, but we apologize for not meeting some of your expectations. We deeply regret the inconvenience you faced due to the unavailability of parking spots. Regrettably, our parking capacity is quite limited, and spaces are allocated on a first-come, first-served basis. In the event that there are no available parking spaces upon a guest's arrival, we kindly direct them to a public garage located just two blocks away as an alternative option. We also work to keep our costs at a minimum and competitively priced. We appreciate your feedback and hope to have another opportunity to welcome you back whenever you're in the area. Barbara RomanoGeneral Manager

4/10 Huono

Alex, San Jose

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location
Yöpyi 2 yötä huhtikuussa 2024
GENERAL MANAGER vastasi 25.4.2024
Dear Alex, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. That said, we are glad you loved our ideal location. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Barbara Romano,General Manager

8/10 Hyvä

Simon

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gutes Hotel mit Zugang zum Strand. Liegen und Schirm gegen Gebühr vorhanden. Parkplatz in der Hotelgarage ist teuer.
Yöpyi 4 yötä huhtikuussa 2024
GENERAL MANAGER vastasi 25.4.2024
Dear Simon, Thank you for the kind comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and proximity to the beach. While there is limited parking available in this area, we do work to keep our costs at a minimum and competitively priced. We appreciate your feedback and hope you will return soon. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the area.Barbara Romano,General Manager

10/10 Loistava

eusebiu, bronx

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Clean
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 26.4.2024
Dear Eusebiu, Thank you for being our guest at the Best Western Atlantic Beach Resort. We loved reading your kind review and learning about how much you enjoyed your stay. We appreciate your comments about our immaculate accommodations. We look forward to welcoming you back and hope our hotel will be your preferred choice whenever you visit Miami Beach.Barbara RomanoGeneral Manager

10/10 Loistava

Ana

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was walking distance to the beach
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Ana, Thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and proximity to the Atlantic's best beaches. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach.Barbara RomanoGeneral Manager

8/10 Hyvä

Renjith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A decent property
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Renjith, Thank you for your recent stay at the Best Western Atlantic Beach Resort and for posting such a great review of our hotel. It is a pleasure to know we exceeded most of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara RomanoGeneral Manager

6/10 OK

Brad

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys
Decent price on the beach On site parking was terrible and an additional $40/day. Room was dated and very musky from the carpet The front desk person was difficult to understand and when we checked out we had to ask for a copy of the bill
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Brad, Thanks so much for taking the time to leave a review. We are pleased that we met your expectations with our reasonable value on beachfront location. However, your feedback regarding the room condition and carpet has been duly noted, and we apologize for the inconvenience this has caused. We will address these issues promptly to ensure a more pleasant stay for our future guests. Please also accept our apology regarding the difficulty you had with our front desk associates. This is not acceptable, and we have discussed your concerns with them to take appropriate action so this is not repeated in the future. Additionally, while there is limited parking available in this area, we do work to keep our costs at a minimum and competitively priced. We are grateful for your business and hope you will give us another opportunity the next time you are in the area.Barbara RomanoGeneral Manager

4/10 Huono

Rickey

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
At 300 a night breakfast should be included.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Rickey, We appreciate you choosing us and for taking the time to leave your feedback. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. We regret not meeting all of your expectations and appreciate your feedback about our breakfast options. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in this area.Barbara RomanoGeneral Manager

10/10 Loistava

Andrey

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Хорошо
Yöpyi 5 yötä huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Andrey, Thank you for staying at Best Western Atlantic Beach Resort and for posting a review. It is a pleasure to read that we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area.Barbara RomanoGeneral Manager

10/10 Loistava

Merly

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lo que no me gusta es que hay que pagar por el estacionamiento aparte
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Merly, Thanks so much for taking the time to leave a review about your stay at Best Western Atlantic Beach Resort. We are pleased that we met most of your expectations! While there is limited parking available in this area, we do work to keep our costs at a minimum and competitively priced. We are always seeking to improve our guest experience; therefore, we are grateful for every comment. It would be an honor to host you again should your travels bring you back to the area.Barbara RomanoGeneral Manager

10/10 Loistava

Lynda

Matkusti pienten lasten kanssa
We noticed a lot of negative reviews over the past month but I don’t understand why. We have been very happy with the service and accommodations. It’s not the Hyatt but perfectly priced for what you get.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Lynda, Thank you for reviewing your recent stay at Best Western Atlantic Beach Resort. We are delighted to hear that you enjoyed your time with us and were satisfied with the service provided by our associates. Additionally, we are glad you found our accommodations comfortable. We appreciate your kind words and look forward to welcoming you back in the future.Barbara RomanoGeneral Manager

8/10 Hyvä

Lysa Sykes

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Right on the broadwalk beachfront in mid Mia Bch. Excellent to walk or bike. Hotel pool is tiny and cloudy....lots of kids in over the weekend. Room looked clean and updated but bed pillow was stinky.
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 19.4.2024
Dear Ms. Sykes, Thank you for choosing Best Western Atlantic Beach Resort for your recent stay and for taking the time to share your feedback. We are delighted that you enjoyed our location, where guests will find themselves directly on the Atlantic's best beaches. Additionally, we are pleased to know that you found your room to be immaculate. That said, we regret your concerns regarding the issues you encountered with the amenities. Rest assured, we have taken note of your feedback and will share these comments appropriately to ensure a more enjoyable experience for our guests in the future. We appreciate your business and look forward to welcoming you back for an even better stay next time.Barbara RomanoGeneral Manager

10/10 Loistava

Sheneka

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
To walk out on tge beach was so enjoyable
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 18.4.2024
Dear Sheneka, Thank you for the wonderful review bout your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach.Barbara RomanoGeneral Manager

10/10 Loistava

Arpit

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed for 3 nights and we had a great time. The resort is on the beach so it was quite easy to be on the beach whenever we want to. The pool side bar is nice and the pool itself is family friendly and well maintained. Definitely recommended for families.
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 18.4.2024
Dear Arpit, Thank you for sharing your excellent review of your recent stay at Best Western Atlantic Beach Resort. We're delighted you found our beachfront location convenient for enjoying the beach. Our team is thrilled you enjoyed our Pool Bar and Grill and found our sparkling outdoor swimming pool perfect for family and well-maintained. We aim to provide a relaxing and enjoyable experience for all our guests, and it's gratifying to know that we achieved it for your family. We look forward to welcoming you back for another memorable stay in the future.Barbara RomanoGeneral Manager

10/10 Loistava

Grant

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The pool area and beach were very nice. Our room, while no view other than the building next door, was comfortable. Often noisy but tolerable for us. Found a great restaurant a few blocks away we ate at all 3 nights we stayed called The Tavern in the Croyden hotel.
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 18.4.2024
Dear Grant, Thank you for sharing your recent stay at Best Western Atlantic Beach Resort. We are delighted you enjoyed the sparkling outdoor swimming pool, the perfect beach location between South Beach and North Miami Beach, and comfortable accommodations. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable stay.Barbara RomanoGeneral Manager

4/10 Huono

Leonora

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
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Yöpyi 4 yötä huhtikuussa 2024
General Manager vastasi 17.4.2024
Dear Leonora, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Barbara RomanoGeneral Manager

10/10 Loistava

Robert

Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 7.5.2024
Dear Robert, We're so pleased you had an excellent stay at Best Western Atlantic Beach Resort! Thank you for taking the time to post this wonderful rating. We work hard to meet and exceed all of our guest's expectations, and feedback like yours makes it worthwhile! Thank you for your business, and we hope you will visit us again the next time you are in Miami Beach.Barbara RomanoGeneral Manager

4/10 Huono

Janett

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
I have never stayed in a property where I was verbally attacked by a young security guard and management had no idea how to handle and make me and my spouse feel safe. I contacted the police and completed a police report, till today no one in management has reached out. I wasn’t given an apology or any recommendation. It was a nightmare. I am pregnant, shaking and that pushed me to call authorities.
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 18.4.2024
Dear Janett, We are sorry to hear about your disappointing experience during your stay at our property. Ensuring the safety and comfort of our guests is of utmost importance to us, and we apologize for the shortcomings in this regard. We take all guest feedback seriously and are committed to addressing and resolving this issue. We would like to extend our sincerest apologies for the behavior of one of our associates. Your message will be forwarded appropriately. Your well-being is our top priority, and we wish you well for your future travels. Barbara RomanoGeneral Manager