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My experience started with the check-in process, which was less than ideal. I maintained ongoing communication with the hotel regarding my flight details, including a delay. As soon as I got into the Uber from the airport, I informed the hotel of my updated arrival time—8:39 PM. At exactly 8:57 PM, I sent another message to let them know I had arrived. By 8:59 PM, I was at the hotel door.
Upon entering, a staff member asked me to follow him upstairs for check-in. After taking a seat, he logged into his laptop, asked for our passports, and then informed me there would be a $20 late check-in fee. I was surprised, as I had clearly arrived at 8:59 PM. All of this is documented via our WhatsApp messages and should also be visible on the hotel’s security cameras.
Despite my timely arrival and continuous updates, I was still charged the fee. As for the property itself—it was okay. However, the bathroom had a very strong, unpleasant odor, and we were not provided with basic toiletries like shampoo or conditioner
