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Arvostelut: PrideInn Paradise Beach Resort & Spa Mombasa

5 out of 5
PrideInn Paradise Beach Resort & Spa Mombasa
Shanzu Beach, Mombasa

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 84 kautta 155 arvostelua" "
Arvosana 8 - Hyvä. 49 kautta 155 arvostelua" "
Arvosana 6 - OK. 11 kautta 155 arvostelua" "
Arvosana 4 - Huono. 7 kautta 155 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 155 arvostelua" "

9,2/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Amal

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä toukokuussa 2021
GM vastasi 5.6.2021
Dear Amal, Thank you very much for your support to us, this is highly appreciated. Warmest Regards, Ann Peggy

10/10 Loistava

VIDAH

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Perfect
Yöpyi 3 yötä huhtikuussa 2024
KimD vastasi 22.5.2024
Dear Vidah,Thank you for taking the time to post your review following your stay with us.We can’t wait to welcome you back ‘home’ for another staycation.Kind Regards,James RattosGeneral Manager

6/10 OK

Garat

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
KimD vastasi 22.5.2024
Dear Garat,Thank you very much for your feedback about your visit at Prideinn Paradise Beach Resort.It is always our duty to ensure our guests leave when they are fully satisfied with our services. Share with us more insights on how we can better our services in order to make the stay fully satisfying.We look forward to hearing from you and in turn hosting you in the future.Kind Regards,James RattosGeneral Manager

10/10 Loistava

Juliet

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Family Friendly
Yöpyi 2 yötä huhtikuussa 2024
KimD vastasi 23.4.2024
Dear Juliet,Thank you for giving us a review of your stay and for recommending our hotel.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Hearing that our efforts to give our guests the greatest experience possible have been a success is always awe-inspiring.We appreciate the opportunity to serve you and hope you will give us another chance to demonstrate and make you feel our renowned Prideinn Touch!! Kind Regards,James RattosGeneral Manager

10/10 Loistava

Saadia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We absolutely loved this hotel. We stayed for 2 night but wish we had stayed longer. Everything was exceptional- from the welcome drinks on arrival, to the spa services, the vast options for breakfast and dinner buffet, the afternoon tea included as part of the half board option, the amazing song and dance we received at dinner for our honeymoon, the great views and the spacious rooms. They even decorated our room as they knew this was part of our honeymoon trip. Honestly, this looked and felt like a 5 star resort.
Yöpyi 2 yötä helmikuussa 2024
KimD vastasi 23.4.2024
Dear Saadiah,Welcome to The Prideinn Paradise family,We are very grateful that you took the time to share your review with us and for recommending our hotel to other travelers.Your words have lifted our spirits. It means so much to us when our guests appreciate the hard work that goes into making each day at Prideinn Paradise Beach Resort memorable.Thank you again for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.Warm Regards,James RattosGeneral Manager

10/10 Loistava

Aden

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really it’s amazing. This hotel is good for families.children facilities
Yöpyi 5 yötä helmikuussa 2024

8/10 Hyvä

Hanspeter

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Alles in allem empfehlenswert. Essen sehr gut. Inneneinrichtung müsste verbessert werden Kleiderschrank Hacken um Sachen aufzuhängen.
Yöpyi 7 yötä helmikuussa 2024

10/10 Loistava

Claudio

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Settimana di relax
Abbiamo fatto 6 notti in questo stupendo hotel, tutto ben organizzato, si mangia molto bene e l'idea di una piscina per soli adulti molto tranquilla è stupenda, la sola cosa da migliorare la SPA
Yöpyi 6 yötä tammikuussa 2024

2/10 Hirveä

dale

Yöpyi 4 yötä tammikuussa 2024

6/10 OK

Rose Njeri

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Good hotel but flawed service.
Our stay was ok, but with some shortfalls in the service. Our room was not ready despite arriving 3 hours after check in time, waited for an hour. No bathroom mats & our child fell. Less water bottles provided. Worst bit the mattress smelt of urine & when we told them they didn’t change it & only flipped it. Waiters at the restaurant were not friendly & appeared overworked. Overall for the amount charged, it’s not value for money. They can do much better.
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Tony

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I highly recommend it
Yöpyi 3 yötä tammikuussa 2024

6/10 OK

Raheema

Yöpyi 3 yötä joulukuussa 2023

10/10 Loistava

Paulette, SUGAR LAND

Yöpyi 3 yötä joulukuussa 2023

10/10 Loistava

Salma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved it. Lovely stag and very helpful and professional. I would definately go again and recommend others
Yöpyi 2 yötä elokuussa 2023
Mohamed Ismail. Reservations Manager vastasi 13.9.2023
Dear Salma,Greetings from PrideInn Paradise Beach Resort and Spa. We are so delighted that you had a great time and felt the PrideInn Touch! Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future.

8/10 Hyvä

Rakesh

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Yöpyi 3 yötä elokuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 21.8.2023
Dear Rakesh,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

8/10 Hyvä

Chidinma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A
Yöpyi 1 yön heinäkuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 8.7.2023
Dear Chidinma,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Loistava

Aisha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It’s amazing
Yöpyi 1 yön heinäkuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 3.7.2023
Dear Aisha,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Loistava

Annah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff were extremely attentive and courteous . I felt pampered my entire stay.
Yöpyi 4 yötä kesäkuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 1.7.2023
Dear Annah,Thank you very much for choosing PrideInn Paradise Beach Resort and Spa Convention Centre as your preferred holiday destination in Mombasa. We are pleased to note that you enjoyed the comforts and service of our hotel. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.

10/10 Loistava

Benoit

Yöpyi 3 yötä kesäkuussa 2023
Mohamed Ismail, Reservations Manager. vastasi 17.6.2023
Dear Benoit,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

6/10 OK

Bridget

Yöpyi 1 yön kesäkuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 14.6.2023
Dear Bridget, Thank you for choosing to stay with us, we appreciate your support and highly regret falling short of your expectations. Rest assured that if you are planning to visit us again we will do our utmost to guarantee you have a better experience. We hope we can have the honor to welcoming you back.

10/10 Loistava

Abdifatah

Yöpyi 3 yötä toukokuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 24.6.2023
Dear Abdifatah,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Loistava

Hikma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
From the day I arrived they were very friendly. All the STAFF’s were amazing (I can’t even mention one person)☺️. The place was clean. They gave my son, the best birthday surprise by singing to him and bringing him a cake. It was beautiful and so much more and I would definitely recommend anyone that wants to stay in Mombasa to stay at prideInn paradise. Thank you so much once again.
Yöpyi 13 yötä toukokuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 27.5.2023
Dear Hikma,Thank you very much for choosing PrideInn Paradise Beach Resort and Spa Convention Centre as your preferred holiday destination in Mombasa. We are pleased to note that you enjoyed the comforts and service of our hotel. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.

8/10 Hyvä

Barry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was an amazing stay,staff professional.It was memorable stay
Yöpyi 3 yötä toukokuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 18.5.2023
Dear Barry,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

8/10 Hyvä

Donna

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 6.5.2023
Dear Donna,Greetings from PrideInn Paradise Beach Resort and Spa. We are so delighted that you had a great time and felt the PrideInn Touch! Thank you for choosing to stay with us and we look forward to hosting you once again in the near future.

8/10 Hyvä

Dwight

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was excellent
Yöpyi 3 yötä huhtikuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 24.4.2023
Dear Dwight,Greetings from pride Inn Paradise Beach Resort and Spa.It's a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Loistava

Catherine

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property is well maintained Cleaning is done well Staff are friendly Entertainment industry is good Denno is the best aerobic instructor Good job
Yöpyi 3 yötä huhtikuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 24.4.2023
Dear Catherine,Greetings from PrideInn Paradise Beach Resort and Spa. Thank you for your valuable feedback. We are pleased to have met all your expectations during your stay with us. We hope to host you once again in the near future.

10/10 Loistava

Sonal

Yöpyi 4 yötä huhtikuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 18.4.2023
Dear Sonal,Greetings from PrideInn Paradise Beach Resort and Spa. Thank you for your valuable feedback. We are pleased to have met all your expectations during your stay with us. We hope to host you once again in the near future.

8/10 Hyvä

Naomi

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First I want to say kudos to the MG for making sure am taken care off after falling sick. The nurses were professional. Thanks to Rashid at the reception for smiling and making sure we had an extra bed. Entertainment team were really good and made the day go by faster. The only thing I didn’t like is there is no changing room if you happen to arrive before check in time, they told us to use the toilet next the reception. Also the bar is supposed to be on the adult only side not kids side.
Yöpyi 3 yötä huhtikuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 12.4.2023
Dear Naomi,We are happy to hear from you and thank you for the valuable feedback. We are delighted that you had a wonderful experience with our Entertainment team and felt the Pride Inn Touch! We will certainly review your suggestions. We look forward to hosting you once again in the near future.

10/10 Loistava

Brigitte

Yöpyi 2 yötä maaliskuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 28.3.2023
Dear Brigitte,Greetings from PrideInn Paradise. We are so delighted that you had a great time and felt the PrideInn Touch! Thank you for choosing to stay with us and we look forward to hosting you once again in the near future.

10/10 Loistava

Samuel

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I would definitely visit again. The atmosphere and ambiance is amazing. The staff are very friendly and welcoming. Variety of dishes from fresh and tasty. Breakfast was the best.
Yöpyi 2 yötä maaliskuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 15.3.2023
Dear Samuel,Greetings from PrideInn Paradise.We are pleased to know that you enjoyed your stay with us and that our staff and variety of dishes contributed to your positive experience.We are delighted with your feedback and look forward to hosting you once again at PrideInn Paradise.

10/10 Loistava

Frank

Yöpyi 2 yötä maaliskuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 13.3.2023
Dear Frank,Greetings from PrideInn Paradise.We are so delighted that you had a great time! Thank you for choosing to stay with us and we hope to host you once again in the near future.

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 10.3.2023
Dear Mbarka,Greetings from PrideInn Paradise.Thank you for your valuable feedback.We hope to host you once again in the near future.

10/10 Loistava

LUCY MBITHE

Hyvää: Siisteys
Yöpyi 2 yötä helmikuussa 2023
Mohamed Ismail. Reservations Manager. vastasi 10.3.2023
Dear Lucy,Greetings from PrideInn Paradise.Thank you for your valuable feedback.We are pleased to have met all your expectations during your stay with us.We hope to host you once again in the near future.

8/10 Hyvä

Robert

Yöpyi 6 yötä helmikuussa 2023
zahra vastasi 21.2.2023
Dear Robert,We are really grateful & appreciate you taking the time to share your rating with us. We hope to see you again soon!Best Regards,Zahra Sayed Guest Service Manager

6/10 OK

David

Yöpyi 7 yötä tammikuussa 2023
zahra vastasi 13.2.2023
Dear David,We have tried reaching out to follow up on your guest experience.We look forward to your feedback.Thanks & Regards,Zahra Sayed

8/10 Hyvä

Jane

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good
Yöpyi 7 yötä tammikuussa 2023
zahra vastasi 12.1.2023
Dear Jane,It's a pleasure to have your valuable feedback.Best wishes & Happy new Year!Zahra Sayed

10/10 Loistava

Christopher

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was excellent. There was variety everyday. Pool was over crowded and customers booked the pool canopies for the entire day instead of using it for a few hours and letting others use it as well. A system of allowing a person use it for a max of 3 hours would avert such a situation
zahra vastasi 30.12.2022
Dear Christopher,We're are happy to hear from you thank you for the valuable feedback and first class rating we will certainly review your suggestion.Best wishes & happy holidays,Zahra Sayed

8/10 Hyvä

AIMABLE

10/10 Loistava

Joelle

Yöpyi 1 yön marraskuussa 2022

8/10 Hyvä

Bernard

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Hotel
I have always stayed in pridein Shanzu whenever I’m in mombasa and I prefer it over everywhere else. I’m attached to it and love it
Yöpyi 2 yötä marraskuussa 2022
Kay vastasi 23.11.2022
Dear Bernard,Thank you for your review. We are glad to know that you enjoyed our food, facility & hospitality. We truly hope to host you again soon. Thank you again for being our loyal guest.Kind Regards,Khairun Bakthir.

6/10 OK

Lewis or Nourine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
I stayed at PI for 10 nights in Sept. 2022. My experience is that the hotel is clean and the staff members are fabulous. They are friendly and helpful. On the other hand, as a traveler who has experienced other properties in a number of countries, there could be an improvement in the food. I felt that there was not much variety for breakfast or dinner. The fare was basically Kenyan dishes. I would have loved to have other dishes, for example, there could be themed nights where there are foods from other cultures. No lunch was ever provided. If you as a guest is depending on your meals being prepared by the hotel, you could go hungry during the day. In addition, there was no entertainment provided by the hotel. A few nights me and my wife heard music being played, but we were told that that was for private functions being held at the hotel.
Yöpyi 8 yötä syyskuussa 2022
Yegon vastasi 4.10.2022
Dear Lewis or Nourine,Thank you very much for choosing to stay at PrideInn Paradise Beach Resort and Spa Convention Centre, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Managed has taken note of your concerns with regards to dining options and entertainment and the matter is being addressed to ensure that it does not happen again. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,John Yegon.

10/10 Loistava

CORNELL

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The entire staff was very friendly and attentive to our needs.
Yöpyi 3 yötä syyskuussa 2022
John Yegon vastasi 19.9.2022
Dear CORNELL,First and foremost we would like to thank you for choosing PrideInn Paradise Beach Resort and Spa Convention Centre for your stay. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to have the chance to welcome you back for another stay.Best Regards,

10/10 Loistava

Charles

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lack of all inclusive option
Yöpyi 1 yön elokuussa 2022
John Yegon vastasi 19.9.2022
Dear CORNELL,First and foremost we would like to thank you for choosing PrideInn Paradise Beach Resort and Spa Convention Centre for your stay. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience, we have noted your concern with regards to lack of an all inclusive option and management is looking into resolving the same.It was indeed a pleasure hosting you and we would love to have the chance to welcome you back for another stay.Best Regards,John Yegon

10/10 Loistava

Innocent

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
We had an amazing time. Food was great , staff very hospitable and the room was lovely with the ocean view . It’s a great family holiday resort.
Yöpyi 7 yötä elokuussa 2022
John Yegon vastasi 19.9.2022
Dear CORNELL,First and foremost we would like to thank you for choosing PrideInn Paradise Beach Resort and Spa Convention Centre for your stay. We are glad to know that you enjoyed your stay with us and that our great rooms, food & staff contributed to your positive experience. We would love to have the chance to welcome you back for another stay.Best Regards,

4/10 Huono

Simon

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu
We had items stolen from our room. Including money removed from our safe.The manager made it seem as if we were lying and that they had trusted staff. They had CCTV in front of our room. It only showed us and staff entering our room. After reporting the theft, I felt unsupported by management. It was so uncomfortable didn’t leave our room for the rest of our stay. When we were checking out the manager told us that if we fill out a police report then the insurance might be able to reimburse us for our lose. It took us 2.5 hours to have the police report filled. We have yet to get anything reimbursed.
Yöpyi 3 yötä kesäkuussa 2022
John Yegon vastasi 7.7.2022
Dear Simon, Thank you for reviewing your stay. I am truly sorry to know that you experienced some issues, rest assured that if you are planning to visit us again this matter will not occur again and we will do our utmost to guarantee you have a better experience. We hope we can have the honor to welcoming you back. With kind regards, John Yegon

8/10 Hyvä

Amjad

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä kesäkuussa 2022
John Yegon vastasi 7.7.2022
Dear Guest, Thank you so much for posting a review. Our team and I welcome you back soon as we loved having you stay with us. With kind regards, John Yegon

10/10 Loistava

Alem Hadera

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is one of the best get away from the hassles and baseless of city life. An opportunity to connect with nature. Clean and and friendly environment. The swimming pool was super clean despite being busy. They meticulously disinfect and clean it every day. Value for money! The food is good but the menu could be improved in terms of having different entries on the table every other day. Welcoming and supportive staff!
Yöpyi 3 yötä kesäkuussa 2022
YEGON vastasi 7.7.2022
Dear Alem, Thank you very much for sharing your feedback about your stay at PrideInn Paradise Beach Resort and Spa Convention Centre. Thank you for your kind comments on food, staff and facilities. We are delighted with your feedback and look forward to welcome you back at our resort. Yours Sincerely, John Yegon

8/10 Hyvä

abdul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Family stay
Excellent staff Pool brilliant Food good Rooms abit tired Location good
Yöpyi 1 yön toukokuussa 2022
YEGON vastasi 7.7.2022
Dear Abdul, Thank you for posting your review and we look forward to welcome you back to our resort. Kind Regards, John Yegon

8/10 Hyvä

Susan

Yöpyi 4 yötä tammikuussa 2022
YEGON vastasi 7.7.2022
Dear Susan, Thank you for posting your review and we look forward to welcome you back to our resort. Kind Regards, John Yegon

4/10 Huono

Ruth

Matkusti perheen kanssa
Huonoa: Siisteys
Its a good facility for kids to have fun but they could do so much better with the rooms. Our room had cockroaches so I didn't particularly enjoy my stay, as I suffer from Katsaridaphobia and couldn't wait to leave. Kids metal beds are old and worn and rusted. Meals like dinner don't come with a soft drink like most hotels. We had to buy. At check out the number of drinks charged to our room were inaccurate.
Yöpyi 3 yötä huhtikuussa 2022
JOHN YEGON vastasi 2.5.2022
Dear Ruth, Thank you for taking the time to leave your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and to ensure that our guests feel at home. The comments above have been addressed while you were staying with us, however if you wish to discuss this matter further do not hesitate to contact us directly. Yours sincerely, John Yegon