Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 110 kautta 170 arvostelua" "
10–Loistava
110
Arvosana 8 - Hyvä. 46 kautta 170 arvostelua" "
8–Hyvä
46
Arvosana 6 - OK. 5 kautta 170 arvostelua" "
6–OK
5
Arvosana 4 - Huono. 4 kautta 170 arvostelua" "
4–Huono
4
Arvosana 2 - Hirveä. 5 kautta 170 arvostelua" "
2–Hirveä
5
9,2/10
Siisteys
9,2/10
Henkilökunta ja palvelu
9,2/10
Palvelut/mukavuudet
8,8/10
Majoituspaikan kunto ja tilat
8,8/10
Ympäristöystävällisyys
Arvostelut
8/10 Hyvä
Fathi
Matkusti ryhmän kanssa
8.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quite good hotel overall, keep it up!
Fathi
Yöpyi 1 yön toukokuussa 2024
Anastasia vastasi 14.5.2024
Dear Faith,Thank you for your great feedback. We are glad to note that you enjoyed your stay with us and we look forward to welcoming you back in the not too distant future.Thank you
10/10 Loistava
Kara
Matkusti ryhmän kanssa, Liikematkailija
20.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Serena was lovely. A serene and beautiful hotel with friendly staff. I will definitely be back.
Kara
Yöpyi 3 yötä maaliskuussa 2024
Priscilla vastasi 22.3.2024
Dear Kara,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at Serena Beach Hotel. We look forward to welcoming you back in the future for another serene and beautiful experience!
6/10 OK
Mazaher
22.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good rooms service
Room cupboard door some tapes need fixing
Mazaher
Yöpyi 5 yötä helmikuussa 2024
Priscilla vastasi 23.2.2024
Dear Mazaher,Thank you for taking a moment to share your feed back.We are glad to hear that you enjoyed your stay. Please allow me to express my apologies regarding the cupboard door which needed some taping and rest assured that all will be in order next time you stay with us. It is our hope that you will give us the opportunity to better serve you in the near future
8/10 Hyvä
Songhai
Matkusti perheen kanssa
11.2.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
It was slightly overpriced for the meal packages based on the offerings.
Songhai
Yöpyi 2 yötä joulukuussa 2023
Valentine vastasi 13.2.2024
Dear Songhai,Thank you for sharing your feedback. We appreciate your perspective on the value of our meal packages. We strive to provide a balance between quality and pricing, and your input is valuable for continuous improvement. If there are specific aspects of the offerings that you feel could be enhanced or if you have any suggestions on how we can better align with your expectations, please feel free to share. We aim to ensure that our guests have a satisfying experience, and your insights contribute to that goal.
8/10 Hyvä
Salimah
28.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place!
Salimah
Yöpyi 1 yön tammikuussa 2024
Priscilla vastasi 7.2.2024
Dear Salimah,Thank you for taking a moment to share your feedback. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 Loistava
Kendra
25.1.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful result ! I will be back !
Kendra
Yöpyi 2 yötä tammikuussa 2024
Priscilla vastasi 7.2.2024
Dear Kendra,Thank you for taking a moment to share your kind feedback. We are so happy to hear that you had a wonderful stay with us . We look forward to seeing you again soon
8/10 Hyvä
Alberto
Matkusti kumppanin kanssa
28.12.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the grounds, the architecture of the place
Beach is just ok, and pool overcrowded
Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach
Alberto
Yöpyi 3 yötä joulukuussa 2023
Priscilla vastasi 29.12.2023
Dear Alberto, Thank you for taking time to share your feedback which is much appreaciated. We are happy to know that you enjoyed the Resorts ambiance and views. We are sorry that you didnt enjoy much the food at the main restaurant. we shall ensure to take correct measures to improve on that. We hope you will give us another opportunity to better our services. Looking forward to welcoming you in the not too distant future.
10/10 Loistava
Michael
Liikematkailija, Matkusti kumppanin kanssa
24.11.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Michael
Yöpyi 2 yötä marraskuussa 2023
Priscilla vastasi 29.12.2023
Dear Michael, Thank you for taking time to share your feedback which is much appreaciated. We are happy to know that you enjoyed the Resorts ambiance and beach restaurant food. We are sorry that about the noisy disco from the next door hotel. we shall ensure to talk to them to reduce their volume and improve on your experience next time.Looking forward to welcoming you in the not too distant future.
10/10 Loistava
Samantha
21.10.2023
Samantha
Yöpyi 3 yötä lokakuussa 2023
Priscilla vastasi 2.11.2023
Dear Smantha,Greeting from Serena Beach Resort & Spa,Thank you for your feed back much apreciated.Hoping to welcoming you to the Resort in the not too distannt fuiture. Thank you
10/10 Loistava
Angela
Matkusti perheen kanssa
1.9.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Angela
Yöpyi 3 yötä elokuussa 2023
Priscilla vastasi 4.9.2023
Dear Angela,Thank you for your feed back. we are happy to know that you had a nice stay with us. We look forward to seeing you again soon.
10/10 Loistava
Vikas, Sunnyvale
Matkusti pienten lasten kanssa
3.8.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Vikas
Yöpyi 1 yön heinäkuussa 2023
Priscilla vastasi 4.8.2023
Dear Vikas,Thank you for taking a moment to share your experience. We are so glad to hear that you enjoyed your stay with us. We hope to host you again in the not too distant future.Thank you.
8/10 Hyvä
Tarkistettu asiakas
25.7.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A good enough stay
Beautiful grounds.
Vast gardens and well maintained.
Decent beach front with some activities.
This hotel is 50 years old, I googled that and it’s been modernized to still afford a good stay.
That’s laudable
Where it lets down is the food.
Breakfast was decent but dinner was a huge letdown.
I’m not going to bore you with details, skip the dinner buffet by all means and if you must, the sea food restaurant was a good option.
I will never understood paying for things like water when you have a buffet.
What is one supposed to do?
Choke on meals.
Tarkistettu asiakas
Yöpyi 3 yötä heinäkuussa 2023
Priscilla vastasi 26.7.2023
Dear Sir/Madam,Thank you for taking your time to share your experience during your recent stay. We are glad that you enjoyed the ambiance of the Resort however did not like the food options we offered. our chef is usually very flexible and would have customised something for you We have noted with concern on this area and will ensure to have more options next time you choose to stay with us. we hope you will give us another opportunity to better serve you in future.Thank you
8/10 Hyvä
Jason
14.7.2023
Jason
Yöpyi 2 yötä heinäkuussa 2023
Priscilla vastasi 4.8.2023
Dear Jason,Thank you for taking a moment to rate us. We are happy that you enjoyed your stay. We look forward to seeing you again soon. Thank you.
10/10 Loistava
Dianah
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
13.7.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We absolutely loved our stay at Serena. From the airport transfer, reception, pool, bars, dining options (especially Jahazi Grill), kids club, room service, and turn down service. Everything was excellent, and the staff went above and beyond for us. It rained on our last day and they extended our check out to 2pm due to flight delays.
Dianah
Yöpyi 2 yötä heinäkuussa 2023
Priscilla vastasi 19.7.2023
Dear Dianah,Thank you for taking a moment to share your experience. We are so glad to hear that you enjoyed your stay with us. Thank you for apreciating our staff as well.We look forward to seeing you again soon.
10/10 Loistava
Peter
Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
6.7.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it. Coming back for sure.
Peter
Yöpyi 2 yötä heinäkuussa 2023
Priscilla vastasi 6.7.2023
Dear Peter,Thank you for taking time to share this great feed back. We are happy that you had an enjoyable stay with us. We hope to host you again in the not too distant future.Best Regards
10/10 Loistava
dawood, rockford
2.7.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
dawood
Yöpyi 13 yötä kesäkuussa 2023
Priscilla vastasi 26.7.2023
Dear Dawood,Thank you for this great feedback. we are glad to hear that you enjoyed your stay with us.We look forward to seeing you again soon.
8/10 Hyvä
Samie
30.6.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. The property is well kept. Most of the staff are very friendly
Samie
Yöpyi 2 yötä kesäkuussa 2023
Priscilla vastasi 3.7.2023
Samie,Thank you for taking a moment to share your experience we are glad to hear that you enjoyed your stay. We look forward to welcoming you soon to the Resort.Thank you - Priscilla
2/10 Hirveä
MWAYA
7.6.2023
MWAYA
Yöpyi 3 yötä toukokuussa 2023
Priscilla vastasi 3.7.2023
Dear Mwaya,Thank you for staying with us.Regards - Priscilla
10/10 Loistava
Diane
6.6.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the Swahili atmosphere at the hotel, the International standards at the Spa, and the kind attention of all the staff I encountered.
Diane
Yöpyi 2 yötä kesäkuussa 2023
Anastasia vastasi 23.6.2023
Dear Diane,Thank you for your fantastic feedback.We are glad that you enjoyed your stay with us and we look forward to hosting you in the not too distant future.Kind Regards
10/10 Loistava
Dale
Matkusti kumppanin kanssa
27.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Wilson and his staff are excellent. They made things right when Expedia couldn't. I will never forget them and plan to visit again.
Dale
Yöpyi 3 yötä toukokuussa 2023
Anastasia vastasi 29.5.2023
Dear Dale,Thank you for your fantastic feedback.We are happy to note that Wilson and his staff took good care of you. Thank you for planning to visit us again soon, we will look forward to welcoming you back to the Resort.Kind Regards
10/10 Loistava
Michael
Matkusti kumppanin kanssa
25.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The grounds are very beautiful and serene. The beach is wonderful and the food is absolutely fantastic. Finally, the staff are helpful, professional and friendly.
Michael
Yöpyi 3 yötä toukokuussa 2023
Anastasia vastasi 26.5.2023
Dear Michael,Thank you for your fantastic feed back really appreciated.We are glad that you enjoyed your stay with us. We will look forward to welcoming you back.Kind Regards,
10/10 Loistava
Akbarali
21.5.2023
Akbarali
Yöpyi 3 yötä toukokuussa 2023
Anastasia vastasi 23.6.2023
Dear Akbarali,Thank you for staying with us.We look forward to welcoming you back soon.Kind Regards,Anastasia
10/10 Loistava
Amina
Matkusti perheen kanssa
16.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Älskade stället! Bra service, vackermiljö och utomordentlig service.
Amina
Yöpyi 7 yötä toukokuussa 2023
Anastasia vastasi 17.5.2023
Dear Amina,Thank you for the positive feedback.We are glad that you enjoyed your stay.Looking forward to welcoming you back soon.Kind Regards
10/10 Loistava
Mark
Matkusti kumppanin kanssa
13.5.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A fitting end to our holiday and a restful break after a safari tour. High light of the hotel was the quality of the food and the helpfulness of all the staff. They bent over backwards to make sure our stay was comfortable. A particular mention goes to Evelyn at the front desk for helping us with a later check out, Nelson who runs the watersports centre for organising our trips out and the enthusiastic pool instructor for the pool aerobics and water polo.
Mark
Yöpyi 3 yötä toukokuussa 2023
Anastasia vastasi 17.5.2023
Dear Mark,thank you for your great feedback. We are pleased to note that you thoroughly enjoyed your stay with us and the special mentions have been relayed to the staffs accordingly.We do look forward to welcoming you back in the not too distant future.Kind Regards
10/10 Loistava
Rachel
10.5.2023
Rachel
Yöpyi 2 yötä toukokuussa 2023
Anastasia vastasi 1.6.2023
Dear Rachel,Thank you staying with us.We look forward to welcoming you again.Kind Regards
10/10 Loistava
Sabina
10.5.2023
Sabina
Yöpyi 1 yön toukokuussa 2023
Anastasia vastasi 1.6.2023
Dear Sabina,Thank you for staying with usWe look forward to welcoming you back to the Resort.Kind Regards
10/10 Loistava
Christian
16.2.2023
Christian
Yöpyi 3 yötä helmikuussa 2023
Anastasia vastasi 20.2.2023
Dear Christian,Thank you so much for the great feedback, much appreciated.We are glad that you were extremely happy with your stay with us.We look forward to welcoming you back to the Resort.Kind Regards,Anastasia
10/10 Loistava
Rupin
Matkusti kumppanin kanssa
30.1.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners.
We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.
Rupin
Yöpyi 4 yötä tammikuussa 2023
Anastasia vastasi 31.1.2023
Dear Rupin,Thank you for your positive feedback.We are glad that you enjoyed your stay with us. Your excellent feedback on Eric and David will be shared with them.Looking forward to welcoming you back soon
10/10 Loistava
Martin
Liikematkailija
30.1.2023
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Very nice old style hotel
Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception.
The food was nice and reasonably priced. I would stay again
Martin
Yöpyi 4 yötä tammikuussa 2023
Anastasia vastasi 31.1.2023
Dear Martin,Thank you for your positive feedback.We are glad that you enjoyed your stay with us.Looking forward to welcoming you back soon
10/10 Loistava
Elijah
6.1.2023
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Elijah
8/10 Hyvä
Ndegwa
Matkusti perheen kanssa
5.1.2023
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.
Ndegwa
Anastasia vastasi 6.1.2023
Dear NdegwaThank you for your great feedback on excellent food and good facility. We have noted on the waiting staff and have taken measures to ensure no delays.We look forward to welcoming you back to the Resort.Kind Regards,
8/10 Hyvä
castro
Matkusti kumppanin kanssa
20.12.2022
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property is great . Only fault is no CCTV on property in the event of mishap. Got my shoes stollen at pool area and security couldn’t do much. Could have been worse (wallet or phone) .
Other than that, it’s good property for both couples and Family vacation.. Staff and service is general is excellent.
castro
Anastasia vastasi 26.12.2022
Dear Castro,Thank you for your feedback., much appreciated.The Resort is in the process of installing CCTV , we highly regret this incidence. Thank you again for the good feedback on the property, staff and service..We do hope to host you in the not too distant future.Kind Regards,
2/10 Hirveä
David
Liikematkailija
11.12.2022
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
A disappointment to Serena
Very disappointed in this Serena property. Very outdated and when we got into our room there were hundreds of mosquitos in the room. They came to spray, but then did not clean up the room that now had dead mosquitos every where. They have no where to charge the cell phone so I had to leave my phone at the front desk. I would not recommend this place,
David
Yöpyi 2 yötä joulukuussa 2022
Priscilla Katana vastasi 15.12.2022
Thank you for feedback , We regret that we did not deliver our usual standard of service. it is our hope that you will give us another opportunity to better serve you in future.sincerely -Serena Beach Resort Team
8/10 Hyvä
Karl
15.11.2022
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beach nice but to much harassment from locals for business .locals are aloud to use beach and at high tide walk through hotel to exit.not a place for children as they have nothing to do other then pool
Karl
Yöpyi 4 yötä marraskuussa 2022
Anastasia vastasi 21.11.2022
Dear Karl,Thank you for your feedback. We note of the harassment at the beach and have addressed it accordingly. Will ensure that this does not happen again. The hotel has a little explorers club for children that takes care of them from 10am to 8pm. Apart from swimming the children have opportunities to feed the fish, treasure hunts, painting, sand games among others. Given another opportunity we will be able to engage them.Thank you for the opportunity to host you and we do loo forward to welcome you and the family back to the Resort in the not too distant future.Kind Regards,Anastasia
10/10 Loistava
Michael
Matkusti kumppanin kanssa
25.10.2022
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel and grounds are very beautiful as is the beach area. The food was outstanding, a real highlight of our stay and we were hugely impressed by its standard. Finally, the staff couldn't have been nicer or more helpful on top of their overall professionalism
Michael
Yöpyi 2 yötä lokakuussa 2022
Anastasia vastasi 2.11.2022
Dear Michael,Thank you for your great feedback.we are happy that you enjoyed your stay with us and will look forward to welcoming you back to the Resort.Kind RegardsAnastasia
10/10 Loistava
Dee Ann
Matkusti perheen kanssa
26.8.2022
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I’ve stayed at several Serena properties in Kenya and they have all been wonderful. Buffets were delicious. Many choices. We did a sea turtle release.
Dee Ann
Yöpyi 2 yötä elokuussa 2022
Anastasia vastasi 1.9.2022
Dear Dee Ann,thank you for your great feedback. We are glad that you enjoyed your stay. We look forward to welcoming you back to the Resort.Kind Regards
10/10 Loistava
ISSIAKA
Matkusti kumppanin kanssa
1.7.2022
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cadre de l'hébergement en pleine nature. Architecture et agencement des logements.
ISSIAKA
Yöpyi 3 yötä kesäkuussa 2022
Anastasia vastasi 1.7.2022
Thank you very much, we look forward to welcoming you again in the not too distant future.
10/10 Loistava
Samuel
Matkusti perheen kanssa
16.4.2022
Hyvää: Siisteys ja henkilökunta ja palvelu
Beautiful serene place to relax with Family, Great hospitality from reception to room service and care to exceptional staff at the restaurant. We really enjoyed our time at this Serena. Have stayed at Serena Nairobi,,,this outdid it. Great service! Beautiful beaches, outdoor and swimming pool.
Samuel
Yöpyi 4 yötä huhtikuussa 2022
Anastasia vastasi 26.4.2022
Thank you for the positive feedback. We look forward to hosting you in the not too distant future
6/10 OK
Jama
11.3.2022
Jama
Yöpyi 1 yön maaliskuussa 2022
Alphaxad Chege vastasi 21.3.2022
Dear Jama
Thanks for the rating. We are happy if you could share your experience and how you feel we can make it better.
My email is alphaxad.chege@serenahotels.com
WIth kind regards
Alphaxad Chege
General Manager
10/10 Loistava
nahla
5.3.2022
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort. Great food. Lovely service and amazing spa.
nahla
Yöpyi 5 yötä helmikuussa 2022
Alphaxad Chege vastasi 21.3.2022
Dear Nahla
We are pleased to learn that you had a great stay at the Resort and you enjoyed the food, service and the spa services.
We look forward to hosting you again.
Meanwhile we will share your feedback with our staff to keep them doing the great job they are doing.
With kind regards
Alphaxad Chege
General Manager
10/10 Loistava
Tarkistettu asiakas
4.1.2022
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tarkistettu asiakas
Yöpyi 7 yötä joulukuussa 2021
Kennedy. vastasi 22.1.2022
Thank you for choosing to stay with us and for taking your time to send your review. We look forward to welcoming you again in the not too distant future.
Kind Regards,
Kennedy.
10/10 Loistava
Manuel
10.12.2021
Manuel
Yöpyi 3 yötä joulukuussa 2021
Kennedy. vastasi 22.1.2022
Thank you for choosing to stay with us and for taking your time to send your review. We look forward to welcoming you again in the not too distant future.
Kind Regards,
Kennedy.
10/10 Loistava
FREDRICK
20.11.2021
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spa
FREDRICK
Yöpyi 1 yön marraskuussa 2021
Anastasia vastasi 22.11.2021
Dear Fredrick,
Thank you for choosing to stay with us and for taking your time to send your review.
We look forward to welcoming you again in the not too distant future.
Kind Regards,
Anastasia
10/10 Loistava
Manuel
17.11.2021
Manuel
Yöpyi 3 yötä marraskuussa 2021
Kennedy. vastasi 18.11.2021
Thank You and looking forward to welcoming you again.
10/10 Loistava
Tom
9.11.2021
Tom
Yöpyi 4 yötä marraskuussa 2021
Kennedy. vastasi 18.11.2021
Thank You and looking forward to welcoming you again.
8/10 Hyvä
George
22.10.2021
George
Yöpyi 14 yötä lokakuussa 2021
Kennedy. vastasi 18.11.2021
Thank You and looking forward to welcoming you again.
8/10 Hyvä
Helen
1.10.2021
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Beautiful ambiance
The hotel has a beautiful ambiance. Beautiful scenery. However, it is a little bit old. We had incidents with our toilet flooding. But the staff was accommodating and fixed the issue instantly. Overall, beautiful experience.
Helen
Yöpyi 1 yön syyskuussa 2021
Alphaxad Chege vastasi 9.10.2021
Dear Helen
We are delighted to note that you had a great stay with us and enjoyed the scenery and ambiance. We are glad that the staff promptly attended the the issues in the room.
We look forward to hosting you again soon.
With Kind regards
Aphaxad Chege
8/10 Hyvä
Mahaboob
21.9.2021
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Mahaboob
Yöpyi 3 yötä syyskuussa 2021
Kennedy. vastasi 18.11.2021
Thank You and looking forward to welcoming you again.
2/10 Hirveä
Mohamed
Liikematkailija
19.8.2021
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awful and painful checkout
Had to change my room. No lights at the room at midnight. Checkout was horrible experience as they wanted me to pay for invoices that were not mine and i even didnt go for that restaurant
Mohamed
Yöpyi 1 yön elokuussa 2021
Alphaxad Chege vastasi 19.8.2021
Dear Mr. Mohamed
We sincerely apologize for the bad experiences at the hotel. We value all our guests and have taken steps to ensure the same do not re occur.
We remain committed to always offer our guests services beyond their expectations.
We hope you will give us another chance to correct this.
With kind regards
Alphaxad Chege
General Manager
4/10 Huono
Mohamed
Liikematkailija
18.8.2021
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad
A day and half out of the days to get internet.
Mohamed
Yöpyi 2 yötä elokuussa 2021
Alphaxad Chege vastasi 19.8.2021
Dear Mr. Mohamed
We regret the situation that was caused by a technical failure of one access points that took time to resolve.
The same was however resolved
Our sincere apologies.
With kind regards
Alphaxad Chege