Monterey County: Matkat

Unfortunately I had not previously heard of this casino hotel. It was a late night and last minute decision to stop and stay the night. How lucky were we they had a couple rooms for us. This hotel was extremely nice and clean. Since we were just passing through we did not get a chance to take advantage of the casino. I would definitely come back and stay again.

We stayed here for three nights during our Disneyland trip. The room was clean, the location felt safe, and it met our basic needs. However, there were a few issues. Although we were told the price included taxes and fees, we were surprised at check-in by an additional $20 per day parking fee that had not been clearly disclosed. In room 239, the sink water had a very strong, rancid odor, though the shower water was fine. We also used the laundry facility (open 8:00 AM–10:00 PM), but the dryer did not fully dry our clothes even after running overnight on high. When we reported it, we were told the hotel doesn’t service the machines and that we needed to call a separate number to request a $4 refund. While the refund was appreciated, it didn’t resolve the inconvenience, as we didn’t have time to try again before heading to Disneyland. The staff were pleasant, and the room itself was clean, but the unexpected parking fee, sink water odor, and malfunctioning dryer made the stay less convenient than expected. Overall, it was an adequate stay with a few issues that should be addressed.