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Arvostelut: Courtyard by Marriott Montgomery

3 out of 5
Courtyard by Marriott Montgomery
5555 Carmichael Rd, Montgomery, AL

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 196 kautta 657 arvostelua" "
Arvosana 8 - Hyvä. 193 kautta 657 arvostelua" "
Arvosana 6 - OK. 139 kautta 657 arvostelua" "
Arvosana 4 - Huono. 75 kautta 657 arvostelua" "
Arvosana 2 - Hirveä. 54 kautta 657 arvostelua" "

7,6/10

Siisteys

7,8/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Pauline Ford

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
I was not aware that we had to pay for breakfast. The entrance to the room was extremely narrow we could barely get the trolley with our bags in .
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Dominique

Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Jamie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Good dining options near the hotel.
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Kim

Matkusti ryhmän kanssa
Huonoa: Siisteys ja palvelut/mukavuudet
Room had been lived in (not cleaned) and missing a refrigerator. I will say the staff graciously moved us to another room promptly and with much courtesy. There was no complimentary breakfast and no creamer for the in room coffee.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Julieann

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The good news is that the bed & amount of covers / selection of pillow weight & fluffiness was good. Otherwise, there needed to be attention to mold on the bathroom at ceiling & wall. Frustration with housekeeping...had been 2 minutes into a hot shower to accomplish Goal #1-washing hair...only to find there to be 2 conditioners on wall (dispensing shampoo container units)...seemed a bit dirty. my guess is I didn't get top choice of rooms, cut w/ tax still at top $. No free coffee in lobby (without buying breakfast); room coffee maker sufficed. The little Bistro bar & food nook was run by a NICE woman who WAS professional and courteous, so the $15 cocktail (add tip) was worth it... Had a small 'walled" area to catch up on news/(TV) and it had comfie divan seating.
Yöpyi 1 yön helmikuussa 2024

4/10 Huono

Megan

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Old but cheap, it was fine for a place to sleep
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

John

Yöpyi 1 yön helmikuussa 2024

6/10 OK

Caron

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Needs some TLC- pretty tired ol’ building
This Marriott hotel is one of the most tired hotels we have stayed at. Everything was well worn, the carpets in the hallway were dirty, we were not getting daily house keeping, which is fine except we do need coffee and cups everyday and it was difficult to find someone to bring those to our room. The ladies at the front desk were usually talking to other employees so it felt like I was interrupting if I needed to ask for something. One time there was an argument happening between 3 housekeepers at the front counter. Our keys stopped working twice during the week and we had to get them re-keyed, as did everyone else in our group, all on different floors. One of the outside doors wouldn’t open at all- the one nearest the elevator, so that was inconvenient.
Yöpyi 5 yötä tammikuussa 2024

6/10 OK

Christine

Matkusti kumppanin kanssa
All the entrance doors card readers didn’t work. Had to switch rooms because a/c wasn’t working.
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Ligmon

Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

carlos

Yöpyi 2 yötä tammikuussa 2024

6/10 OK

Cristobal

Matkusti kumppanin kanssa
Huonoa: Siisteys ja palvelut/mukavuudet
The room was dirty. There were stains on the walls and the ottoman looked dirty. Also the bed was flimsy; it moved when I sat on the edge.
Yöpyi 2 yötä tammikuussa 2024

6/10 OK

Sandra

Matkusti perheen kanssa, Liikematkailija
Place needs major overhaul. Things are worn out or broken. Check in wasn’t pleasant, maybe she was worn out too. Overall not the standard we were looking for.
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Ebony

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quietness
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Jose

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All good
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Bettye

Yöpyi 2 yötä joulukuussa 2023

4/10 Huono

Rita

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The staff was kind; however, this was not a typical Courtyard at all. The carpet was filthy. The bathroom needed to be updated and had a dirty towel on the shower rod when we arrived. The TV in the sitting area didn’t work. The pillowcases and love seat were stained. The overall feel was grimy. Also, I checked out a night early, and the hotel is refusing to refund me for the unused night.
Yöpyi 3 yötä joulukuussa 2023

8/10 Hyvä

Michaela

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice room, great shower with good water pressure. Gym equipment needed to be cleaned and offering complimentary coffee and tea in the lobby would be nice.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Lydia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great rooms easy access to rooms from parking .
Yöpyi 2 yötä joulukuussa 2023

6/10 OK

Michael

Matkusti kumppanin kanssa
The hotel was comfortable with average service and accommodations.
Yöpyi 3 yötä marraskuussa 2023

2/10 Hirveä

TACKKEUN

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2023

4/10 Huono

Sheena S

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ants in the bathroom, another guest opened our door with their key, we reserved a king suite & was given double queen beds!
Yöpyi 2 yötä marraskuussa 2023
Caitlyn Whatley vastasi 13.11.2023
Hello,Thank you for informing me your stay was below our standards. I will be working with the staff to ensure these issues are addressed.

2/10 Hirveä

Cheryl

Yöpyi 1 yön marraskuussa 2023
Caitlyn Whatley vastasi 13.11.2023
Thank you for taking the time to share about your experience at the Courtyard Montgomery.

8/10 Hyvä

Erik

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön lokakuussa 2023
Caitlyn Whatley vastasi 6.11.2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. We truly appreciate having you as a guest and looking forward to welcoming you again soon!

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
It's a lot ants on couch.
Yöpyi 1 yön lokakuussa 2023
Caitlyn Whatley vastasi 30.10.2023
Hello,Thank you for informing the staff so we could address this issue immediately while you were still on site. We do recommend room transfers when an issue such as this arises but had our Ecolab rep come out after your departure!Thank you for choosing the Courtyard Montgomery!

8/10 Hyvä

Kristie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel… they just need a coffee maker!
Everything was great. I just wish they knew how to make the Starbucks coffee the next morning so we didn’t have to drive to a different Starbucks.
Yöpyi 1 yön lokakuussa 2023
Caitlyn Whatley vastasi 25.10.2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. I will be working with our team in the areas we fell short during your stay. We hope to welcome you again soon!

2/10 Hirveä

Stephen

Yöpyi 1 yön lokakuussa 2023
Caitlyn Whatley vastasi 6.11.2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. My team is looking into the issues your experienced during your stay.

2/10 Hirveä

Jamie

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön heinäkuussa 2023
Caitlyn Whatley vastasi 13.10.2023
Hello Jamie,Thank you for taking the time to share about your experience at the Courtyard Montgomery. Please feel free to reach out concerning any issues you may have encountered during your stay!We thank you for choosing Courtyard Montgomery!

10/10 Loistava

Dana

Hyvää: Palvelut/mukavuudet
The staff was wonderful. Especially the front desk and cafe!
Yöpyi 2 yötä elokuussa 2023
Caitlyn Whatley vastasi 29.8.2023
Hello Dana,Thank you so much for taking the time to share about your experience at the Courtyard Montgomery. It was truly a pleasure to have you as a guest and we look forward to welcoming you soon.

10/10 Loistava

wendy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä elokuussa 2023
Caitlyn Whatley vastasi 22.8.2023
Hello wendy,Thank you so much for taking the time to share about your experience at the Courtyard Montgomery.We truly appreciate having you as a guest at our property and look forward to welcoming you again soon!Thank you,

4/10 Huono

Eugene

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
I extended my stay by a week and then during the extended week i checked out a couple days early. Marriott said they would email me the receipt. I looked at my bank statement a few days later and Marriott charged me for the entire stay and the double billed me for the first week i was there. Trying to get this resolved is like pulling teeth. My first and last time staying at marriot and i will never have a receipt emailed to me again. This is past annoying.
Yöpyi 7 yötä kesäkuussa 2023

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great location. Cleanliness great.
Yöpyi 1 yön heinäkuussa 2023
Caitlyn Whatley vastasi 17.7.2023
Hello,Thank you for taking the time to share about your experience of the Courtyard Montgomery. We appreciate having you as a guest!Safe travels!

8/10 Hyvä

Van

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The only big draw back was no free breakfast in the morning. And no free coffee either until 10am! Really?
Yöpyi 1 yön heinäkuussa 2023
Caitlyn Whatley vastasi 13.7.2023
Hello Van,Thank you for taking the time to share about your experience of the Courtyard Montgomery. We are so sorry about the inconvenience this may have caused you. Courtyard adopted the Bistro as a way to offer our guest exclusive, luxury dining options without having to ever leave the property. I am sorry you were not made aware of this and will use this as an opportunity to encourage all of our team members to share this offering to all guests moving forward.

4/10 Huono

Karmessa, Madison

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The staff was very polite and helpful. However, the hotel looked unkept on the exterior and interior. Dirty carpet, markings on the walls, ppl hanging towels over the balcony, a slight stench. I had a balcony that was filthy with two old lawn chairs on it, definitely not inviting to relax out there. My room was clean, but outdated. I always wipe down everything in hotels and when I wiped all the surfaces in my room, nothing came off on them, so that was great. Again, the staff was nice, but that hotel needs a deep cleaning and remodel.
Yöpyi 1 yön heinäkuussa 2023
Caitlyn Whatley vastasi 6.7.2023
Hello Karmessa,Thank you for taking the time to share about your experience at our property. We appreciate you acknowledging the hard work we are putting in as a team and hope to continue to make big changes at this property. We are working diligently to make updates in the areas we can and hope you will come back to experience these changes with us!Thank you for choosing Courtyard Montgomery. We are honored to have you as a guest!

2/10 Hirveä

Jessica

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu
Had a reservation but at check in showed no availability and was charged to upgrade to be able to stay. Doesn’t seem like my fault they sold out of rooms with reservations complete.
Yöpyi 1 yön kesäkuussa 2023
Caitlyn Whatley vastasi 6.7.2023
Hello Jessica,Thank you for taking the time to share your feedback with us! I will use this as an opportunity to train our front desk staff to ensure this is an isolated incident.Thank you for choosing Courtyard Montgomery.

2/10 Hirveä

Elizabeth

Yöpyi 1 yön kesäkuussa 2023
Caitlyn Whatley vastasi 10.8.2023
Hello,Thank you for taking the time to share about your experience at the Courtyard Montgomery. We apologize for any inconveniences faced during your stay.Thank you,

2/10 Hirveä

Bradley

Yöpyi 1 yön kesäkuussa 2023
Caitlyn Whatley vastasi 3.7.2023
Hello Bradley,Thank you for taking the time to share about your experience at our property. I am working diligently to ensure all the necessary guidelines are in place and reviewed to prevent service issue such as these from occurring in the future.Thank you,

6/10 OK

Karen

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Carpet was old and gnarly. Rust in several places in bathroom. Had an old smell. Keys had to be replaced the second day.
Yöpyi 2 yötä kesäkuussa 2023
Caitlyn Whatley vastasi 28.6.2023
Hello Karen,Thank you for taking the time to share about your experience at the property. As the new GM, I sincerely apologize for the experience you encountered at our property. I am working diligently with our associates as our carpets are a huge concern of mine as well. We look forward to resolving these issues to make sure this is an isolated incident and hope to have you again in the future to see the changes we are making!Thank you,

8/10 Hyvä

Dasha

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
I had to switch out rooms Bc the first room smelled like mold. Everything is dated , but I guess you get what you pay for.
Yöpyi 1 yön kesäkuussa 2023
Caitlyn Whatley vastasi 27.6.2023
Hello Dasha,Thank you for taking the time to share your experience of the Courtyard Montgomery. I am looking into the issue you presented with your room so we can work to resolve any underlying issues that be present in this area.We truly appreciate you taking the time to share your experience and hope to host you again soon.

6/10 OK

Eugene

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Definitely not what I expected from a Mariott, The couch was dirty. In the morning the staff was loud in the hallway outside of my room. It was in an area where there are a lot of panhandlers, but they were peaceful and respectful. For the price I paid, I'd stay there again. I would just lower my expectations a little.
Yöpyi 7 yötä kesäkuussa 2023
Caitlyn Whatley vastasi 27.6.2023
Hello Eugene,Thank you for taking the time to share your concerns with the property. As the new GM, my staff and I are working diligently to update in the areas we can. Our guests' feedback really allows us to resolve issues head on. We thank you for sharing and hope to welcome you again soon!

10/10 Loistava

Megan

Yöpyi 1 yön kesäkuussa 2023
Caitlyn Whatley vastasi 6.7.2023
Hello Megan,Thank you for taking the time to share your feedback with the Courtyard Montgomery. We are truly honored to have you as a guest at our property!Safe travels,

8/10 Hyvä

Joel

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2023
Caitlyn Whatley vastasi 6.7.2023
Hello Joel,Thank you for taking the time to share your feedback with us. We are truly honored to have you as a guest and hope to welcome you again soon!Safe Travels,

2/10 Hirveä

Thai

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The receptionist who checked us in were extremely rude and unprofessional. She made us uncomfortable and unwelcome. I would never recommend anyone staying here. This had to be the worst hotel I have ever stayed. The security guard was very helpful. Please fire that receptionist. She made the Courtyard Marriott brand a bad name.
Yöpyi 1 yön toukokuussa 2023
Caitlyn Whatley vastasi 6.7.2023
Hello,Thank you for taking the time to share your feedback with the Courtyard Montgomery. With our new staff, we intend to use this as a training lesson for all new hires to ensure all of our guest received the warm and welcome greeting we provide with Marriott.We thank you for choosing Courtyard Montgomery and hope to welcome you again soon!

10/10 Loistava

Sesha

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2023

4/10 Huono

Larry

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
It took to long to check to check in. And the heat in my the room were in didn’t work. The repair person did this best to get it working but, couldn’t. And hotel’s bar was not open, and when it was didn’t have an opener to open a bottom of wine. That a customer wanted. And Not able to serve my wife a glass of wine, because no one on staff to sale or serve it.
Yöpyi 3 yötä maaliskuussa 2023
Caitlyn Whatley vastasi 10.4.2023
Hello,Thank you for sharing your concerns with the property. March is a heavy travel month, and we work diligently on making sure each guest is cared for individually. I am so glad to hear our maintenance team could resolve the issues you encountered during your stay. Bistro has been an area of improvement for the property, and we greatly appreciate your feedback. Wine is available for purchase in the market and front desk staff is available to sell these items! I hope if travel brings you back to our area you choose to stay with us again.

6/10 OK

tony, Raleigh

Liikematkailija
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rude and not helpful and extremely loud
Yöpyi 1 yön maaliskuussa 2023
Caitlyn Whatley vastasi 16.3.2023
Hello tony,We thank you for taking the time to leave a review. We are sorry the experience you encountered during your stay was not up to our standards. If you are ever back in the area, please feel free to reach out to me directly so I can assure you are taken care of.Thank you,Caitlyn Whatley GM

8/10 Hyvä

Diego

Caitlyn Whatley vastasi 10.4.2023
Thank you for taking the time to leave a review!We hope to have you again soon.

10/10 Loistava

Tamara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2023
Caitlyn Davis Whatley vastasi 13.2.2023
Thank you so much for staying at the Courtyard Montgomery. We hope to see you again soon!

2/10 Hirveä

Monique

Yöpyi 1 yön tammikuussa 2023
Caitlyn Davis vastasi 6.3.2023
Hello,We appreciate you taking the time to leave us a review. I do apologies that your stay at the Courtyard Montgomery was not up to standard. I hope if you are ever in the area, that you give us another try.

2/10 Hirveä

Natalie

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stay Away! Awful Service!
It was awful! No hot water and then we had to fight with them about refunding a night and leaving early! Stay away- this is not what one expects from a Courtyard by Marriott! This was closer to a Motel Six!
Yöpyi 2 yötä joulukuussa 2022
Caitlyn Davis vastasi 6.1.2023
Hello,The Courtyard Montgomery wants to apologize for the hot water outage you experienced during your stay. We have since resolved this issue and hope to see you again soon!