2/10 Hirveä
Victor
Matkusti kumppanin kanssa
29.9.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed 2 nights and booked an Executive King room. The room looks nothing like the pictures! Not renovated. They refused to do anything. Was told to speak to manager next day.
Woman manager blamed it on Expedia, but Expedia simply gave the same pictures as the ones provided on the official website of the hotel. Management even pretended not knowing who put the pictures on their own website...
After much arguing, they reluctantly ''upgraded'' our room for the 2nd night only. AC works 50% of time. TV 30'' from 1995...
Because of the whole ordeal of room switching, we got tight in our schedule and asked if we could return old room key after settling in new room and preparing for a wedding event. It would have been 1h max. Manager refused and demanded we give old room keys IMMEDIATELY.
That night, we asked for late check-out. The front guy agreed for 12pm instead of 11am. Next morning, a door knocking at 11:20am then phone call from same woman manager saying check-out is at 11am. After explaining to her I was agreed for 12pm, she tried to negotiate for 11:30am... I was so fed up and had to stand my ground!
The whole front staff/management, when dealing with my problems, were always talking among each other in Arabic. Nothing to do with racism. More of a lack of courtesy/respect for intentionally speaking a foreign language in front of costumers. I'm a minority myself and would not do the same.
Also lots of drug addicts, hookers and homeless around the hotel. Avoid!
Victor
Yöpyi 2 yötä syyskuussa 2025
