Matkat – Mount Kisco

Hotellin sijainti ei voisi olla parempi. Hotellin henkilökunta oli ystävällistä ja sängyt mukavia! Ilmaiset juomat ja snacksit olivat mukava lisä. Suihkussa oli jäänyt edellisten yöpyjien hiuksia ja pyyhkeessä oli hieman mustia tahroja, jonka vuoksi en 5 tähteä voi antaa.

Lovely hotel and great location. Loved it. I rated it good because I arrived early and as expected my room wasn't yet ready. No problem. I left my bags and asked that they be taken up when the room was ready. I came back much later in the day (after check in time) and room wasn't yet ready and my bags of course weren't taken up. When I expressed some frustration, the situation was immediately resolved. But, I still don't get the delay. They tried to make it up to me by leaving a bottle of wine, strangely with a card wishing me a happy 30th anniversary, which was not the case - my wife of 35 years died three months ago so that was clumsy. When I sent to check out today, I saw on my bill a charge for the bottle as well as two other charges that were not made. So, while I love the place I'll need to think about whether I'll go back.

Erinomainen aamupala, loistava sijainti

Great experience- great location

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong