6/10 OK
Jennifer
2.11.2012
Hyvää: Henkilökunta ja palvelu
Nice and less nice
During a month's stay I kinda got used to the awful smell of the carpet in my room. I purchased a Smart Room via Hotels.com, but they put us in a Zen Room, which smelled like an old bar. And at first they had the nerve to lie that the room was in fact the Smart Room we purchased. After two days of complaining, they fortunately put us in Comfort Rooms, which was a nice upgrade and made up for the unfortunate beginning. The restaurant Gulmurg was nice, but very pricy. Fast room service and nice staff.