This property needs remodeling. Our first impression when we arrived was an employee kicking down the lobby entrance door trying to fix it. The girl at the front desk was very friendly, so I thought everything was going to be fine. However, to our surprise, when we got to the room, there was a tremendous stench of humidity and a bad smell. We immediately realized that the air conditioning wasn't working. We immediately went down to the front desk and they sent their employees to the room, but they couldn't fix it. Their response was to wait for the next night shift to see if they could fix it, meaning it wasn't safe. With small children, we couldn't risk something that they most likely wouldn't fix. We asked to change rooms, but they didn't have any more available, so we had to cancel and of course our planned vacation was ruined. This has never happened to us before. We are very disappointed! We are waiting for our refunds!!!!