2/10 Hirveä
Rajiv
Matkusti perheen kanssa
21.10.2025
Extremely Disappointed – Serious Dietary Negligence and Broken Promise
I am extremely disappointed with my recent experience at Kelebek Special Cave Hotel & Spa. When ordering breakfast, I specifically requested that no beef be included in my omelette for religious reasons. I made this request very clear to the staff, and when my breakfast was served, I confirmed again that there was no beef in it.
To my horror, I discovered meat (beef) inside the omelette. This was completely unacceptable and showed a serious lack of care and respect for guests’ religious and dietary requirements.
I immediately complained to the manager, who apologized and took full responsibility for the mistake. As a gesture of goodwill, I was told that the 50% cost of one night’s stay would be refunded and that I should contact Expedia to arrange this. However, despite following their instructions, the refund has now been refused by the hotel.
This experience has left me deeply disappointed. Not only was my religious dietary request ignored, but the hotel also failed to honour their own promise of compensation. I would not recommend Kelebek Special Cave Hotel & Spa to anyone who expects professionalism, honesty, or respect for religious beliefs and dietary needs.
Rajiv
Yöpyi 2 yötä syyskuussa 2025












































