Hotellit uima-altaalla - New Mill, Penzance

”A beautiful hotel in an incredible location, with lovely spa facilities that are worth a visit. The staff were friendly and welcoming throughout our stay. That said, for a hotel of this calibre, we did notice a few areas where the experience fell short of expectations. Small touches — like having the tea tray refreshed without needing to ask — are the kind of details that elevate a stay, and we found ourselves having to prompt for these. Breakfast was enjoyable, though it’s worth being aware of...

”The property is tired. Some of the staff worked hard. Some were obviously inexperienced. But the big problem was there were not enough capable staff. Long waiting times for food. Ordering systems that failed. Simple things like getting your own coffee at breakfast did not work. Altogether a lack of energy and commitment to getting things right was missing. No obvious management. Fabulous views, great weather. Frustrating hotel. We stayed one night. Could not imagine staying longer. What a lost...

”Parking spaces were plentiful. The staff were kind and helpful and offered to carry our bags upstairs because there isn't a lift. The family room was a good size and clean and the bed was comfortable and had two pillows. It had a fan, heater, and iron and ironing board already there, but no air conditioning so it got quite hot during this heatwave. The bathroom was pristine and had shampoo, conditioner and shower gel and there were various towels and bathrobes. Breakfast choices were good and...

”Friendly owner wonderful breakfast andbgreat room.”

”Convenient, comfortable, great breakfast.”

”Super food and very helpful staff. Great position but the building needed some modernisation”